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Posts posted by phoenix

  1. 6 minutes ago, dmedin said:


    How many clients have actually lost money because of this?  Curious to know.  The Monday 'daily pivots' are obviously wrong just from the way they look.  But does it affect the calculations of moving averages, MACD, etc too?  If so then all of these indicators could potentially be off.

    And all because of IG's 'exclusive' weekend markets.  Which are absolute and utter garbage with enormous spreads and next-to-no trading volume.  

    Oh yeah, it definitely makes a big difference - sometimes, not all the time but enough to be worth decent money. For eg. I've conducted strategy backtesting compared to say the ETF indices and the results sometimes are pretty different as entry and exits can be way different. To be honest, the overnight markets themselves are not great as they also can skew the averages as its also on thin volume and not reflective of regular session movements. Ideally you want to be able to toggle off that session as well. But the weekend one definitely needs to go.

    And yes I agree - the weekend markets are next to useless given the massive spreads and inability to open/close positions effectively ! 

  2. 20 minutes ago, dmedin said:


    Do you use online banking?

    Everyone does but honestly I don't see the same issue here as none of my money can be moved to someone else's account. If someone wants to go to the lengths of hacking into my account just to look at my positions, they are welcome 🙂. My point is I just prefer the ease of quick login esp during volatile periods and when IG systems are down and only certain users can log in (which has happened a few times recently). Same when you want to add funds, if the market is moving quickly, I'd rather not have the extra 15-30secs (or longer) it may take to do it, sometimes it makes a difference. Well in my case it has anyway so its pretty important to me. Without going into detail, I guess everyone's situation is different.

    I don't have an issue at all if IG implement 2FA, by all means go for it, keeps everyone pleased. I just don't want to be forced to use it unless I think its necessary for me and then I may think of doing it. I think everyone should have a choice as far as possible. That way everyone's happy 😀

  3. On 04/07/2020 at 10:47, Guest Trader Joe said:

    Hey who wants to "steal" your pounds? They can't withdraw your monies into their bank accounts.  IG only pay out into your authenticated linked bank account anyway.  Stop worrying and start trading happily.

    At the risk of going against the grain if you do implement this please give users the ability to either use it or not and don't make it a requirement please. I hate having to use 2FA in situations where it's not needed and my equipment is secure and not everyone is married to their phone. The current login method is fine by me and quick, no hassle. And as GTJ above pointed out, as far as I'm aware no one can steal your money, it can only go back to your cards and bank accounts.

    Am perfectly fine if others require 2FA but would be livid if IG changed this and not give users the ability to use the old login method as well. I hate being treated like a child, am quite capable of ascertaining what is at risk or not without it being forced upon me.

  4. Overall I think the platform is pretty good (esp compared to most other brokers) but there is always room for improvement :

    1) Bugs have to be fixed faster - Currently there is one where you can change a limit/stop on the platform and it registers it for a few seconds then reverts back to previous level. Thereby when you look at it an hour later you are looking at an incorrect number. Very misleading and can't stress how important this is. Issue has been outstanding with your helpdesk for almost 2 months now,, they are aware of it but seems no priority to fix

    2) Ability to trade options on equities online as well as allowing stop/limit orders on all options. One of the reasons I don't trade them with IG. You need stops and limits functionality, it's not a nice to have.

    3) Put in a toggle on platform (and PRT - the PRT market hours feature does not work) to switch off weekend data for technical analysis and also separate one to further only use market hours data for charting and calculations. Currently the way you are doing it skews all the indicators massively.

    4) Fix all the incorrect spikes in your prices. Some are obvious. A quick fill form that users can submit with the ticker and period should be easy to implement and quick for all.

    5) Top movers by exchange with ability to view and sort the columns by ascending/descending returns. It's currently sorted by most popular which quite frankly is pretty useless. Please add in a toggle for % change

    6) Mkt cap on each chart, maybe in a small box on a corner. This would be invaluable as currently you have to look it up elsewhere. In future you can add in the ability to show price/sales, P/E, Revenue. Not a whole load of data but enough to give you an idea of the company's position in a snapshot. Having to navigate away from the chart to look this up just wastes time if IG already have the data to hand.

    7) Calendar showing important announcement dates for your watchlist/holdings

    8)If there is a cost to borrow when going short please indicate what it is. Currently, it just says "May be a cost to borrow...." without you knowing what it could be.

    9) Ability to show % return since position was opened. Currently it only shows daily change.

    10) VWAP and anchored VWAP indicators to be added

    11) PRT really needs to be updated to v11 now. Its been 2 years since its release.....



    • Like 2
    • Thanks 1
  5. 9 minutes ago, Caseynotes said:

    Interesting, thanks for the post. On the mt4 platform sometimes you will see price stick but only for a second or 2 and I've just presumed there were no ticks going through, is that duration the same as the web based platform of are the halts longer?

    The PRT platform has a delay on price changes, never notice it stick, generally between 2-10 secs. It used to be zero lag 2mths ago but as of the last 3-4 weeks theres been a definite change in their policy as its obvious they are throttling to some extent. On the web platform, once the price sticks it never changes thereafter, be it for 1m or 60m later that price stays the same. The rest of the watchlist has prices changing second by second perfectly fine, it's only that one market thats stuck. Once you refresh the window its fine, everything changes and prices are live.

    Its only happened on the Dax and the Nasdaq, all the of the other indices and fx markets on my watchlist are always fine, they never stick on prices. Funnily enough, I only ever trade..... Dax and Nasdaq..... Let the conspiracy theories begin 🤔😂

  6. Haha ! Well, what do you know, I fell for it again right now even though I was aware of the bug. Nasdaq and Dax prices were both frozen (every other price was fine) and when I went to execute, I got the usual error message about the price moving. Its happening pretty frequently now.

    I'm a bit surprised IG have not commented on this issue more publicly or why they are not fixing this as a priority given no one can trade (literally) on stake prices.

    • Sad 1
  7. Its a known bug on their platform. I spoke to someone about it couple of weeks ago but no eta on fix, could be months. Its been ongoing for a few months from what I've experienced. The price appears static but the underlying market has moved (esp in fx, and indices) so the price you see on screen is stale therefore when you go to execute at that price, it comes back with an error (understandably). The only way around this is if you notice an obvious error like the price not moving in indices and fx then the bug has started, you can "fix" the issue by refreshing the browser and then prices will start moving again. Browser choice is irrelevant. 

    I've noticed a few of these IT bugs on the IG platform recently - much more than in previous years. Also realised that if you start trading too much they turn off your trading module in PRT (it goes red) and start delaying prices and execution by a couple of seconds (I've had to time and video it, as I couldn't believe my eyes at first that they were seriously doing this 😂🤯😕). Never noticed that happening for the last 10yrs I've been using it so it seems like a new intervention these last few months to stop traders making too much money off them. Unfortunate they are doing this but it is what it is.

    • Thought provoking 1
  8. Hi - I could not find a thread on this issue. Is there any quick mechanism for clients to inform you of bad/erroneous chart prices ? There are so many of them on the platform. It wreaks havoc with any technical analysis especially moving averages as you can well imagine and makes it useless. Leading to less trading.  It ranges from from simply a bad price to consolidation/share splits not being accounted for. Would it be useful to create a sticky thread or email button on your platform so that we can instantly inform you of anything like this ? The correction should easy to put right in a matter of days I suspect.

    For eg. I'll kick it off with


    It underwent a share split of 10:1 on 31 Aug 2018 but thereafter chart data prior to this  date has not been adjusted to reflect this.


    • Thanks 1
  9. On 12/03/2020 at 11:05, dmedin said:

    Yes that's right.  I might want to be dealing in shares and spread bets at the same time 🤠

    Also, the moment you open up another account, all the pop out windows - eg say charts, prices etc that you have nicely arranged on your desktop disappear. So to flick between trading accounts is not that easy as your trading layout keeps being deleted each time. Doing it once a day is acceptable if slightly annoying but any more and it becomes restrictive on your trading activity.  There is no way to save the dealing platform layout with automatic chart windows open up OUTSIDE the browser window each time you login. 

    • Thought provoking 1
  10. Would like a full Level 2 functionality (albeit a premium paid for service) as there are very few platforms in my opinion that have a decent GUI on UK Level 2 (IG CFD Level 2 is limited to select securities) . And the ability to invest in funds (not just Investment Trusts). This is one of the reasons I donlt have an ISA or SIPP with IG as they don't allow you to buy OIECs

    • Like 2
    • Thought provoking 1
  11. Option 5 please. The longer the better. You can always filter out to a narrower time period that way and it satisfies everyone's requirements. The reason some of the smaller timeframes could be inadequate for some is because if you have a daily or weekly investing/trading strategy it will be too short to produce any meaningful analysis.

    Good idea btw, long overdue

  12. I have consistently come across your demo platform showing incorrect prices in a few markets. It is always one or two each day and its not the same market either. It happened so far on the Ftse, Dax and Hang Seng. I sent an email to your helpdesk and all I got was a reply that "yes demo prices will and can be different " ! Needless to say that this is an unhlepful response and ridiculous for many reasons least of which, how are we supposed to demo trade and backtest PRT strategies if the prices are nonsense ? 


    Can you look into this and fix the issue. Not having reliable prices lessens the confidence we place on the rest of platform working as it should. I attach a screenshot of the issue from a few mins ago. As you can see, the DAX prices tally between live (the charts) and Demo (the dark themed web platform) but the Ftse price does not - it's price is a full 7.6 points off. This is a huge difference


    ThanksIG demo issue 181017.PNG

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