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CharlotteIG last won the day on November 12 2019

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About CharlotteIG

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  1. Thanks for your post. IG guaranteed stops will always be honoured. With guaranteed stops, even if there's large slippage in the underlying you will get your fill and IG take on any additional loss. We choose the stop premium and minimum stop loss. We must honour these if the market moved through them.
  2. Hey, thanks for your post. The below information was taken from our website. Constituent stocks of an index will periodically pay dividends to shareholders. When they do, this impacts the overall value of the index causing it to drop by a certain amount. It’s important to remember that leveraged index traders can neither profit nor lose from these price movements, as they’re scheduled public events. Were a trader able to profit from these movements, they’d simply place a large short position just before the adjustment and close out just after, locking in the drop in the value. If you have an open position through a dividend adjustment, we’ll ensure that there is no material impact on you by either crediting or debiting your ledger with the exact amount you have incurred as additional running loss/profit due to the dividend adjustment. Let’s look at some examples: You are long £10 a point of the FTSE 100 DFB at 4:30pm when there is a dividend adjustment that takes 7.8 points off the index. Our FTSE 100 DFB price drops by 7.8 points, so your running profit and loss (P&L) is reduced by 7.8 x £10 = £78. We therefore credit your ledger with £78, to negate this drop in P&L. Now let’s say you’re short two standard lots of Wall Street Cash at 9pm when there is a dividend adjustment of 2.9 points. Our Wall Street Cash price drops by 2.9 points, so your running P&L is increased by 2.9 x 2 x $10 = $58. We therefore debit your ledger with $58, to negate this rise in P&L. You can see the expected dividend adjustments on our weekly blogs which get advertised every Monday on 'Our picks'. If you follow the link below you can find this weeks adjustments as well as a video that explains dividend adjustments further.
  3. The overnight fee is charged if you hold the position through 22:00pm GMT. You can close the positions at 21:59 and reopen at 22:01 then you can and will not be charged.
  4. Thanks for your post. This is something we're looking to offer in the long term. We're looking to have a news tab and you can subscribe only to news you're interested in. In the meantime, you can make your own watchlists: And if you, for example, only trade US stocks you can add the 'News & Analysis' tab to your work space and search for US: I hope this helps. All the best.
  5. Thanks for your post. Your maximum loss will be the (£ per point x guaranteed stop distance) + CR premium. A regulation was enforced last year requiring those that use guaranteed stops to put down the guaranteed stop margin or (price x size x margin factor), depending on which is larger. Please note the loss you calculated is still the maximum you can lose. All the best.
  6. Hey, Do you have an Android or an IPhone and what market are you trading. Please '@CharlotteIG' me so I can get back to you as soon as possible. All the best
  7. Thanks for your post. If the underlying is suspended for a short period of time, due to limit up/down, you will not be able to trade until it's open again. If you're referring to stock going bust. Normally the large decrease will suspend the stock being traded. From there your position will be frozen. You will not be able to close the position. If the outcome is that that each company share is worth zero CFD clients take the closing price at 0. Please note these will not settle until the company have released an official statement confirming the value of the shares to share holder. If the situation is that the company is relisting on a different exchange there would be two outcomes. One would be that they relist on an exchange we offer, in which case we would close the position you have an reopen you in the new line. If the shares are being relisted on an exchange we don't offer we will reach out to you about your options. Some options before have been transferring to another broker or you realising the p/l before the relisting but this can differ in different scenarios. I hope this helped.
  8. Thanks for your post, I will pass your details on to our AUS new business team. All the best
  9. If only it would auto predict to IG trader instead 😞 😄
  10. Thanks for your post. If you're trading on a spread betting account you have have two ways to trade Lloyds. The cash and the forward With the cash you have a tighter spread but you're subject to overnight funding each night. With the forward contract you have a larger spread but there is an expiry date. If you wish to hold the position after the expiry date you will have to make sure your rolling instructions are enabled so the contract will roll into the next forward contract. As you can see we currently have three forward contracts for Lloyds. You can find the expiry dates on the get info section. From there you can select the time frame you think is best for you: I hope this helps.
  11. You will not be subject to the quarterly fee until you have shares on the account. All the best.
  12. Thanks for your post. Firstly thank you for understanding that broker are under pressure at the moment due to recent events. Calls are starting to decrease and we have had all of our trained dealers who are still within the company to come back to our client facing team to help. Further to this, we have our client facing team voluntarily working overtime. It's still not perfect but we're making a lot of progression with emails and call time is decreasing. I would like to take this time to apologise. This isn't up to the standard of customer service we're usually able to provide but we're doing everything we can to get back to where we were. I've spoken to a member of TS who will call you in the morning when possible. All the best
  13. Yes 😞 Unfortunately we have no control over that 😞
  14. hey @Dany0889, Thanks for your post I have passed the information onto our new business team. Please note we can't share personal information so I have removed your email address from your post. All the best.
  15. These funds have been allocated to your account. All the best.