CharlotteIG

Coinbase is currently still in its price discovery phase on the underlying exchange. As soon as its available to trade in the underlying market, you'll be able to trade it online and on mobile. Keep up to date with IG twitter handles: https://twitter.com/IGSquawk Use the right hand 'twitter feed' to keep up to date throughout the day. Keep an eye out on the platform - the yellow phone symbol will turn green!

Hey, If you think your account balance is decreasing you can check the ledger history/ statements on the MyIG page> Live accounts. You will be able to see an account break down and see where these deductions are coming from. Alternatively you can email us at helpdesk.uk@ig.com and ask for a full account history breakdown in an excel file. All the best Charlotte

Coinbase Listing Soon When will the Coinbase listing happen? Coinbase Global Inc (COIN) will list on the Nasdaq on 14 April 2021. This will be a direct listing rather than an IPO. What is the expected Coinbase market cap? Market cap is expected to be in the region of $75 billion. When will I first be able to trade Coinbase? We expect trading to begin at any point from 14:30 (UK time) onwards on 14 April, but realistically probably not for the first few hours. This is due to price discovery in the underlying market. Wi

Hey, If within the last 2/3 working days you bought stock on a share dealing/ ISA account there's a settlement period for the debit. Similarly when you sell stock there's a 2/3 day settlement period for the credit. When the credit is settling through you can use it to buy new stock but you have to wait to withdraw the funds. Alternatively if you had a working order to buy stock the funds will be taken from your available balance. I hope this helps, if now you will have to reach out to us on helpdesk.uk@ig.com. All the best Charlotte

This will be added at market open. All the best

Hey, Thanks for your post. If this is a CFD/ Spread betting account (leverage) you can change the base currency. To do this please email us at helpdesk.uk@ig.com with the request and add in answers to the following security questions: 1. Name and date of birth 2. Registered address 3. Registered phone number 4. Last market you traded 5. Approximate account balance 6. Last 4 digits of a card you've used to fund the account Please do NOT respond to this post with answers to those personal questions. All the best, Charlotte

Hey, Thanks for your post. If this is a CFD/ Spread betting account (leverage) you can change the base currency. To do this please email us at helpdesk.uk@ig.com with the request and add in answers to the following security questions: 1. Name and date of birth 2. Registered address 3. Registered phone number 4. Last market you traded 5. Approximate account balance 6. Last 4 digits of a card you've used to fund the account Please do NOT respond to this post with answers to those personal questions. All the best, Charlotte

Thanks for your post. I've spoken to our shares desk and they're happy to add this for non-leveraged only on 14th April when it lists. Unfortunately we can't offer the IPO. All the best

Hey, Thanks for your post. I've had someone search for your email and action it by the end of the week. With regards to IG as a business it wouldn't be fair to give you that information as I work here but others on the community should be more than happy to help All the best, Charlotte

If it's a share dealing or ISA account it's more than likely to be due to the settlement period. Please know our settlement period works on a T+2 (T+3 for US shares( basis. This means the cash for these shares won't settle on your account the day you sold them but two working days later. Many thanks for your understanding. I hope this clarifies why you can't withdraw your funds at the moment. I hope this helps. If it doesn't let me know by replying to my message and putting @charlotteIG

Hey, I got one of my colleagues to check this and they've got back to your email regarding the delay. Sorry for the inconvenience. All the best

Hey, Your MetaTrader and IG login details will be different. Your MT4 username will be numbers. When you opened the account you would have got an email through with the username and a password reset link. If you can't find these please email us at helpdesk.uk@ig.com with a request to send across your MT4 username and a reset password email. You will also need to provide answers to the following security questions (Please do not post them on here) 1. Name & date of birth 2. Postal address 3. Registered number 4. Last market traded 5. Last 4 digit

Hey, Thanks for your post. If you've forgotten your MT4 live password you will have to call or email us. If you email us with your reset password request (make sure to ask for MT4 reset not just a password reset) and answer the following questions we will be able to assist you: 1. Full name & date of birth 2. Postal address on the account 3. Registered phone number 4. Last market traded 5. Account balance 6. Last 4 digits of a card you've used to fund the account with. Please do not answer these questions on the community.

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 12th April 2021. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Dividends

Hey, If the funds were sent out of IG on the 7th March that's too long to wait for a withdrawal. Bank withdrawals take 1/2 working days, card withdrawals 2-4 working days and paypal is 1 working day. I would suggest emailing us at helpdesk.uk@ig.com. Let us know the withdrawal you're referring to and ask for a receipt proving the funds left out account. The bank can then show that to the intermediate and track the funds. All the best

If you're trading FX you must be on a leveraged account (spread betting/ CFD) and the answer is yes you can get your account base currency changed. If you email us at helpdesk.uk@ig.com and request for the base currency to be changed we will be able to assist you. All the best

Hey, If you've attempted to login more than 3 times you will have to call us to get your account unlocked. After 3 incorrect attempts your account gets locked. Once we have sent you a reset link you will be able to change your password. When logging in you must use this new password then open your 'IG Authentication' app> Click Verification codes> add that 6 digit code to the end of your password then login. All the best Charlotte

Once the date turns to 6th April 2021 any money deposited into your ISA will be for your 2021/2022 allowance. They're all kept in the same account but we're aware of how much you've put in for each financial year. I hope this helps.

Hey, To get the account deleted please reach out to use on helpdesk.uk@ig.com. Please make sure the email is from your registered email address. All the best

You can find changes to trading hours over the Easter period listed below, in UK time. Please make sure that you’re familiar with the changes, as they may affect your trades. Thursday 1 April European indices close at 10pm (quoted out-of-hours until 14:15 Friday) Friday 2 April European and US commodities closed. 24-hour indices quoted until 14:15*. Forex closes at 10pm. Saturday 3 April Weekend indices and cryptocurrencies open as normal.

Hey, If you watch the video in the blog above you will see how dividend adjustments work. When a dividend adjustment is made the price of that market, in this case the FTSE, jumps down. We have to debit short clients that amount because the position unfairly moved in their favour. If we didn't make those adjustments traders would short the index just before the dividend adjustment and unfairly gain. Have a look at the video and let me know if you have any other questions. All the best

Hey, You should find them on your CFD/ Spread betting account under US Equity Options