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Blog Comments posted by CharlotteIG

  1. On 25/03/2021 at 17:13, Mri said:

    I have had short positions on FTSE and have had a number of debit dividend adjustments without a corresponding credit entry. Can this be looked at?


    If you watch the video in the blog above you will see how dividend adjustments work. When a dividend adjustment is made the price of that market, in this case the FTSE, jumps down. We have to debit short clients that amount because the position unfairly moved in their favour. If we didn't make those adjustments traders would short the index just before the dividend adjustment and unfairly gain. 

    Have a look at the video and let me know if you have any other questions. 

    All the best 

  2. 19 minutes ago, superwi11 said:

    So what is IG going to do about the fact that it crashed for an hour during the rapid events, and GME shares worth $400 couldn't be sold (in fact, it seems a huge number couldn't even log in successfully) until they had hit $200.

    Taking risks on a stock is one thing. But when the platform goes completely dark, is that just a gamble that's our fault as well? And if it's not our fault, then does the company who's responsible get to share in the losses they're responsible for?

    Hey @superwi11

    Thanks for your comment. 

    We do apologise for the issue yesterday and if your positions were affected we do urge you to correct your exposure and reach out to us so we can resolve this for you. 

    All the best 

    • Like 2
  3. On 10/01/2021 at 11:00, Jimothy said:

    @CharlotteIG please can you confirm when the next months / periods option become tradable (so viewable on the watchlists) - generally not just Tesla. So for eg. Oil, quarterly index / FX etc

    Is it after the current / immediately preceding period contact has expired or before?


    Hey @Jimothy

    For futures it will usually be a day before expiry, but sometimes up to a few days before depending on the popularity of the market and if liquidity suits. 

    You can check the expiry of the current contract on the platform in the get info section :) 

  4. 19 hours ago, Guest CosCosCos said:


    I've been trying to transfer my account for a number of days now and cant get through to to the "Identification agent" for the identification verification process.

    I've notified IG via the helpdesk, I can t get through on the phone 


    Can someone give me a call please.

    Many thanks


    Hey Paul, 

    We're sorry about this change. Unfortunately we have to follow guidelines and make these changes in preparation. 

    Share dealing accounts won’t be transferred during this process.

    Your account will be set to closings only and you will have up until 31 March 2021 to sell your holdings (commission free) or transfer out to a different broker.

    To learn more on how to transfer out your holdings please click here.

    All the best 

  5. On 23/08/2020 at 22:10, Kaine987 said:

    Given that the total price of the open positions hold before the split, remains the same after the split, what does it mean exactly that positions holder will be affected ?

    You are correct the positions will be multiplied by (lets use apple as an example) 4 and the price will be divided by 4. So it will not have a profitable/ negative impact but it will have changes on your account. 


    8 hours ago, paultee said:

    So does a 1.0 spread bet position on Telsa automatically increase 5 fold aswell to 5.0  when the share price drops by a fifth or will I have to make that adjustment myself just before trading closes?


  6. On 22/08/2020 at 08:37, Guest tesla fan said:

    define active investors .. you put an asterisk behind but no further explanation. ... thanks 


    On 27/08/2020 at 09:03, Guest Telsa Supporter said:

    I am asking this the 2nd time.  


    active investors the opportunity to buy and sell US shares with zero commission to pay.*


    How to become an active investor ? 

    Thank you for letting me know. Details now added. 

  7. On 08/06/2020 at 21:30, Yoga360 said:

    How would I have known about this? Also I was short the US30 however a dividend adjustment decreased my account? Why did that happen?

    If you're short the index would have moved down (and you would have been in profit) by the same amount that was debited from the account. This is an adjustment not a profitable move. If you check the video in the blog it explains why this happens. 

  8. On 03/06/2020 at 11:53, Kiwi_Rob said:

    How do we interpret the 0.11 for FTSE 100?  Is that 0.11 points? (the index is 6295 at the time of writing this)

    Could you provide an example calculation, say for a trader with 50 points long position on FTSE 100?

    Thanks for your comment.

    It's simply your size x 0.11.

    On a spread betting account is you were trading £2 per point it would be (£2 x 0.11 so £0.22)

    With CFD, the contract size (for a normal contract) is £10. If you were holding 2 contracts it would be 2 x £10 x 0.11 = £2.20. 


  9. On 02/06/2020 at 21:01, Julius said:

    Hi Charlotte,

    Regarding FTSE-100 div adjustment - if i close the position on tuesday will a div adjustment still apply ? likewise if I open a position on a Thursday how long it would need to be held to receive adjustment ?





    Thanks for your comment. 

    FTSE dividend are adjusted at 16:30 BST. As long as you don't hold the position through that time you will not be subject to the adjustments. 

    You could close the position at 16:29, and reopen at 16:31 if you want to avoid the adjustment 

  10. On 18/02/2020 at 19:38, Trevbeats said:

    I am very interested in a share dealing account. Can I ask its not the same as spead or cfd trading? No margins? 


    Do you have any other videos on learning with the share dearling account. I do have a demo and have all acces to shares but would it be better off trading with a share dealing account due to commission and fees lower? Thanks for your time 


    It's not the same as our leveraged accounts. You're going and physically buying shares. 

    What is it you would like from the videos/ help guides as I can try to find/ make them for you.

    Also if you call our helpdesk team they will be able to tell you what commission/ spread is more cost effective for you. 

    All the best. 

    • Like 1
  11. 3 hours ago, backwardation said:

    How come I can't find this on my account's most popular list?  I can't find it when I search for TicTock or search for  ByteDance.  Is this not available on all accounts?

    Hey @backwardation, thanks for your post. 

    There's no reported issues with this offering. 

    We aren't offering ByteDance (TikTok) grey markets in Dubai, France, Portugal, Singapore and United States. If you're signed up with these offices you will not be able to trade this product. Apologies in advance if this is the case. 
    • Like 1

    VIX Options

    On 06/11/2019 at 09:59, cryptotrader said:

    Have I got this right? the margin to open a vix option is a lot less than the margin to open a regular vix position. that also seems true for all options as well?

    When you're buying a call/put you put down your full loss (size x price of the option) which is the premium. If the market moves in your favor you will win as much as the market moves past your break even point. Below is an example for buying a call. 




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