CharlotteIG
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Posts posted by CharlotteIG
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Hey all,
Please note:
Spread betting and ISA accounts are exclusive to UK clients.
Our non-leveraged products, such as Share dealing, are location dependent so check the website relevant to your location to see if it's something we offer.
Best, CharlotteIG
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Hey @pravid17 I hope you're well.
In the leveraged trading industry there are brokers who don't hedge client's exposure and brokers (like ourselves) who do hedge client's exposure.
In a perfect world the exposure of short clients would net off the trades of long clients however this is not always the case. Our hedging model allows us to take an exposure in the underlying market for the remaining exposure which doesn't offset - This way we don't need to hedge every trade, worry about profits of our clients and results in lower costs for hedging in the underlying market (commissions, interest etc.).
So say 60% of IG customer exposure in the ASX was long and 40% of exposure on the ASX was short. The 40% would net each other off but there's a remaining 20% of customers who need to be hedged to cover their positions. We go into the market and hedge this.
We make our money primarily through our spreads and overnight funding with other fees making up a small proportion of our revenue.
I would like to remind also that IG is regulated by several bodies globally, including top-tier regulators like the UK's FCA, Germany's BaFIN, Australia's ASIC - This should be quite reassuring from a dealing execution and transparency perspective.
I hope this helps, let me know if you have any other question
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UK markets open in 4 minutes.
News out this morning worth checking before market open:
Consumer Price Index (YoY)(Jul)
Prev: 9.4%
Est: 9.8%
Act: 10.1%
PPI Core Output (YoY) n.s.a (Jul)
Prev: 14.9%
Est: 15.9%
Act: 14.6%
Retail Price Index (YoY)(Jul)
Prev: 11.8%
Est: 12%
Act: 12.3%
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Markets open in minutes.
News out this morning worth checking before market open:
Consumer Price Index (YoY)(Jul)
Prev: 9.4%
Est: 9.8%
Act: 10.1%
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US consumer price index MoM
prev 1.3
Est 0.2
act 0
US consumer price index YoY
prev 9.1
Est 8.7
act 8.5
US CPI index Food and energy MoM
prev 0.7
Est 0.5
act 0.3
US CPI index Food and energy YoY
prev 5.9
Est 6.1
act 5.9
all prev, est and actual are a %
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Update: All cpi announcements below estimate
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US Consumer price index YoY and MoM coming out at 13:30 UK time. Something to keep an eye on.
US CPI index Food and Energy MoM and YoY coming out at 13:30 UK time too. The US fed reserve have been taking measures to tame inflation but these results may impact markets so keep your eye out/ be aware.
I will post results of both when they come out. Let me know if you currently have any positions in any markets you think will be effected/ if you're looking to trade off the back of the result release
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On 25/04/2022 at 08:48, mtuzun said:
I have tried to withdraw my money but it has been 4th time is is returned back to my account. Every time another reason, couldn't find a clear responsible to solve this issue!
I haven't seen the worst customer experience ever! I chose your company because it is mentioned you are a leader on FX , but so far I can not withdraw my money back and couldn't find a clear responsibility for that!
Thanks for your query.
Withdrawals like these sometimes require verification depending on how long you've been with us and how long you've traded with us which is why we can't be too specific with the reason.
1 hour ago, mrIhar said:I had a similar situation. I have ordered the withdrawal of my deposit several times. The money was never returned to me. Support helpdesk.en@ig.com didn't even bother to explain why.
We apologise that there have been some issues with your withdrawals. Reaching out to the helpdesk is always the best way to get these issues resolved however if you feel they're not responding in sufficient time I would advise calling us, if you have time. Someone can take ownership of your case and get everything resolved and explained straight away.
Sorry we can't help more with these queries on the community. We can't be account specific and there are multiple reasons for these sorts or rejections.
All the best
Charlotte
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On 11/03/2021 at 05:36, marviin9 said:
Hi guys,
2 weeks ago I created a buy order on a CFD trade.
I opened the order while the market was closed.
Current share price while the market was closed was 23.35.I set my order level for 23.7 !
Next day the market opened at at price of 30.33 and my order opened automatically with the price of 30.33 (even if I set max. order level at 23.7) and within few hrs the price dropped to 28.00 and I lost 1,2K.
Something like this happened to someone others before?Hey @marviin9,
Apologies that we missed this.
When you place an order to open at a less favorable price this is called a stop order. Because you placed the order to buy above the current price this means you've instructed us to buy at that 23.7 or higher. If the market opens and slips up we will fill you at the next available price.
Had the order have been below the closing market price this would be seen as a limit order and we would have only executed the order when the order price was hit or the market slipped lower than the market price.
Buy Limit order- When you open a long order at a lower level than the closing/ current market price. We will only open your position when the market goes down to the order level you selected or lower.
Buy Stop order - When you open a short order higher level than the closing/ current market price. We will only open your position when the market goes up to the order level you selected or higher.
Sell Limit orders - When you open a short order at a higher level than the closing/ current market price. We will only open your position when the market goes up to the order level you selected or higher.
Sell Stop orders - When you open a short order at a lower level than the closing/ current market price. We will only open your position when the market goes up to the order level you selected or higher.
If you don't want to be subject to negative slippage with orders to open it may be best to only use limit orders.
I hope this helps.
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19 hours ago, BenGeeMan said:
Hi
This is really aimed at the MODS but someone else may already know.
As title says really, Im thhining of setting up a small IG only group for small stocks. It would work much better as a discord group as it really needs to be in real time.
Is this going to be a problem as if it is its kind of a no go from the start.
Best wishes
Hey @BenGeeMan,
I hope you're well and apologies for the delay getting back to you.
Thank you for being respectful and asking before posting. Unfortunately this isn't something that can be posted in the community. You're more than welcome to start a forum and turn notifications on so you can get live updates if that's useful? Sorry for any inconvenience this may cause.
Charlotte
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ISM Manufacturing Employment Index(Oct)
Previous: 50.2
Estimate: 49.6
Actual: 52
USD ISM Manufacturing PMI(Oct)
Previous: 61.1
Estimate: 60.5
Actual: 60.8
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USD Markit Manufacturing PMI(Oct)
Previous: 59.2
Estimate: 59.2
Actual: 58.4
Down from estimate. More US news being released in 13 minutes
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CAD news:
Markit Manufacturing PMI(Oct)
Previous: 57
Estimate: 57.2
Actual: 57.7
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On 27/10/2021 at 15:02, Guest john said:
please add commercial content category for other non related of IG.com content.
Thank you for your feedback! We will take this on board.
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34 minutes ago, jackpiratuk said:
Hi
I filled the form for dealing US stock, can do it till december 2024 but when can try to deal Tudor Gold Co my order is rejected. can you please help ?
Thank You
Hey @jackpiratuk,
If you filled in the US stock for there's no reason you shouldn't be able to place the trade if there are sufficient funds on your account.
If you're not sure why it rejected you can reach out to us so our client facing team can check your account.
what was your order size? I can calculate the amount you need on the account to open it for you to see if that was a factor but you're best to call/ live chat us for an instant response.
All the best
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2 hours ago, petertrotter said:
Hi - I have a family member in Australia who would like to invest in the Smart Portfolios, does anyone know if she will be able to do this from an Australian IG account ?
Hey @petertrotter,
Unfortunately we don't offer Smart Portfolios for people living in Australia, only share trading for non leveraged accounts: https://www.ig.com/au/share-trading
However, I will pass this on as feedback to our development team to see if we can add this account type for Australia in the future.
All the best and apologies for the inconvenience.
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12 hours ago, Caseynotes said:
Hey @Caseynotes,
Loved some of your threads so looking forward to seeing them start back up!
With regards to trolling, you're absolutely right it's not something that we want on the community and it's upsetting we have some. I've looked at some of your threads and can identify some but if you could email helpdesk.uk@ig.com FAO myself (Charlotte Meeks) I will be happy to look into this.
All the best - Charlotte
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On 01/07/2021 at 16:36, hin said:
I have only just started learning investing in stocks but i wonder why some company stocks are divided by 100
For example, current market price of Easyjet is about 920 GBP but if I put 1 in the quantity share box, it will result as 9.20 GBP per share.
However, other companies are as normal (market price of tesla is about 680 USD and it's 680 USD per share)
can someone explain why to me please
Hey Hin, thanks for your first post.
In the underlying market UK and South African shares trade in pence.
For example, when Easy Jet displays a price of 920, their share price is at £9.20.
US shares and all others trade in dollars. So if Tesla's display price is 680, it's trading at $680.
However, on Spread betting when you trade £1 per point it's equivalent to:
Easy Jet, £1 per point is equivalent to 100 shares
Tesla, $1 per point is equivalent to 100 shares.
If you were trading £1 per point it would be equivalent to trading 100 shares x GBPUSD exchange rate.
If you need clarification on anything else or have any other questions let me know. Either quote my response or sent me a notification by putting @CharlotteIG
All the best
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On 28/06/2021 at 10:09, JANE123 said:We appreciate your interest in IG. Because we provide complex financial products, we have strict wealth and experience criteria that we need to meet before we can offer you an account. On this occasion these requirements haven’t been met, so we’re unable to open an account for you. We regularly review our acceptance criteria, so please do feel free to apply again in the future or if your circumstances change.can someone help me how to do cause i already email ,
helpdesk.en@ig.com then they told me to change the wealth figure but the point how to change the wealth , cause i put income 10,000 on the register . newaccounts.en@ig.com Hey Jane,
Thanks for your post.
Sorry to hear your application was rejected. If the wealth/ saving you put down were incorrect you can change them by emailing us the correct figures. Please note we may ask for documentation proving the new earnings/ savings.
All the best
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Oil Up, Investors Await Upcoming OPEC+ Meeting. The 18th OPEC and non-OPEC Ministerial Meeting is scheduled for 1 July 2021.
Oil was up Friday morning in Asia, ending the week with small gains in an otherwise volatile session as investors await an upcoming Organization of the Petroleum Exporting Countries and allies (OPEC+) meeting.
Brent oil futures inched up 0.03% to $75.58 by 1:11 AM ET (5:11 AM GMT) and WTI futures inched up 0.04% to $73.33.
News from Investing.com
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On 23/06/2021 at 12:27, JamesKirkham said:
I am planning on selling shares that had announced a Dividend, but the payment will not be made to my account for another 6 weeks.
If i sell my shares before receiving the dividend payment, will I miss out?
Thanks!
James
Hey James,
If this is your share dealing/ ISA account and you've held shares through an ex div date, even if you sell the shares before the pay date you will receive the dividend.
I hope this helps.
All the best
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Results:
GBP BoE Interest Rate Decision
Prev: 0.1%
Est:0.1%
Actual: 0.1%
GBP BoE MPC Vote Unchanged
Prev: 9
Est: 9
Actual: 9
GBP BoE Asset Purchase Facility (June)
Prev: £895B
Est:£895B
Actual: £895B
GBP BoE MPC Vote Cut
Prev: 0
Est: 0
Actual: 0
GBP BoE MPC Vote Hike
Prev: 0
Est: 0
Actual: 0
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The Bank of England (BoE), will commence their latest monetary policy announcement at midday 12:00 (UK Time), on Thursday 24 June 2021.
Tune in to IGTV’s live BoE announcement and analysis at 11:55 AM BST on Thursday in the IG platform.
Today at 12:00 (UK Time):
GBP BoE Interest Rate Decision
Prev: 0.1%
Est:0.1%Bank of England Quarterly Inflation Report
Monetary Policy Summary report
BoE MPC Vote Unchanged
Prev: 9
Est:9
BoE Asset Purchase Facility (Jan)
Prev: £895B
Est:£895B
BoE MPC Vote Cut
Prev: 0
Est:0
BoE MPC Vote Hike
Prev: 0
Est:0-
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Gold daily and weekly options expiry time GMT
in IG Trading Support - Dealing Questions
Posted
Hey,
You can check the expiries of these contracts in the info section. Make sure you have the relevant daily/ futures contract selected:
Hope this helps