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CharlotteIG

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Posts posted by CharlotteIG

  1. On 13/04/2021 at 09:44, Guest Juzza said:

    Can I buy Coinbase shares using my IG account, when they list on Weds 14th April ? 

    Coinbase is currently still in its price discovery phase on the underlying exchange. As soon as its available to trade in the underlying market, you'll be able to trade it online and on mobile.

    Keep up to date with IG twitter handles: https://twitter.com/IGSquawk

    Use the right hand 'twitter feed' to keep up to date throughout the day.

    Keep an eye out on the platform - the yellow phone symbol will turn green!

     

  2. On 13/04/2021 at 13:27, ANDREWSIM said:

    Hi , I encountered one issue was 

    My account fund every few days will auto been deducted about few dollars when I never sell/buy stock or keep stock order overnight.

     

    Hey, 

    If you think your account balance is decreasing you can check the ledger history/ statements on the MyIG  page> Live accounts. You will be able to see an account break down and see where these deductions are coming from. Alternatively you can email us at helpdesk.uk@ig.com and ask for a full account history breakdown in an excel file. 

    All the best

    Charlotte 

  3. 8 hours ago, dic said:

    why have i got an unsettled debit that has been on my account for days with no orders or anything in place

    how do i get IG to look at this please

    Hey, 

    If within the last 2/3 working days you bought stock on a share dealing/ ISA account there's a settlement period for the debit. Similarly when you sell stock there's a 2/3 day settlement period for the credit. 

    When the credit is settling through you can use it to buy new stock but you have to wait to withdraw the funds. 

    Alternatively if you had a working order to buy stock the funds will be taken from your available balance. 

    I hope this helps, if now you will have to reach out to us on helpdesk.uk@ig.com. 

    All the best 

    Charlotte 

  4. 4 hours ago, Emy said:

    Hi guys, I am Emmy and a new member.Wanted to know how to change my deposit currency from $(USA) to £(GBP)

    Hey, 

    Thanks for your post. 

    If this is a CFD/ Spread betting account (leverage) you can change the base currency. To do this please email us at helpdesk.uk@ig.com with the request and add in answers to the following security questions: 

    1. Name and date of birth
    2. Registered address 
    3. Registered phone number 
    4. Last market you traded
    5. Approximate account balance
    6. Last 4 digits of a card you've used to fund the account

    Please do NOT respond to this post with answers to those personal questions. 

    All the best, 

    Charlotte 

  5. 4 hours ago, Guest Emeka said:

    Hi guys.I am new and wanted some guidance on how to change my deposit method from US dollar to British Pounds

    Hey, 

    Thanks for your post. 

    If this is a CFD/ Spread betting account (leverage) you can change the base currency. To do this please email us at helpdesk.uk@ig.com with the request and add in answers to the following security questions: 

    1. Name and date of birth
    2. Registered address 
    3. Registered phone number 
    4. Last market you traded
    5. Approximate account balance
    6. Last 4 digits of a card you've used to fund the account

     

    Please do NOT respond to this post with answers to those personal questions. 

     

    All the best, 

    Charlotte 

  6. On 05/04/2021 at 10:56, GreenRay said:

    How can I purchase shares in Mast Energy as part of their IPO on 14 April into my IG account? 

    Thanks for your post. 

    I've spoken to our shares desk and they're happy to add this for non-leveraged only on 14th April when it lists. Unfortunately we can't offer the IPO. 

    All the best

  7. On 06/04/2021 at 21:20, TokyoPink said:

    I need to have my accounts linked to my firm as I work in financial services.  I have submitted a form in December for this but can't find out if it has been done and I can't get any response from IG helpdesk or the people administering this compliance feed.

    I'd appreciate it if anyone has any advice.  I'd also like to know if people generally find IG support good?  I'm not getting a response and, while I'd like to move my other accounts from HL, I don't want to move anything to an unresponsive company.

    Thanks!

    Hey, 

    Thanks for your post. 

    I've had someone search for your email and action it by the end of the week. 

    With regards to IG as a business it wouldn't be fair to give you that information as I work here but others on the community should be more than happy to help :) 

    All the best, 

    Charlotte 

  8. On 07/04/2021 at 23:38, Igloobrush said:

    Why are some of my account funds reserved and unavailable to withdraw. What is the reserve pot for?

    If it's a share dealing or ISA account it's more than likely to be due to the settlement period. 

    Please know our settlement period works on a T+2 (T+3 for US shares( basis. This means the cash for these shares won't settle on your account the day you sold them but two working days later. 
    Many thanks for your understanding. I hope this clarifies why you can't withdraw your funds at the moment. 

     

    I hope this helps. If it doesn't let me know by replying to my message and putting @charlotteIG                      

  9. On 07/04/2021 at 16:10, johncarter1982 said:

    I sold Ryanair shares on the 17/03/21 and I cannot withdraw the funds, still 3 weeks later.

    I have been able to withdraw funds from other share sales in that time.

    I have tried emailing, web support and and phoning IG and now one has been able to give me an answer yet as to why.

    Can anyone please advise on when and how access funds?

    Hey, 

    I got one of my colleagues to check this and they've got back to your email regarding the delay. 

    Sorry for the inconvenience. 

    All the best 

  10. On 07/04/2021 at 15:07, che17 said:

    Hey, i a  having difficulties putting my IG account on Metatrader4 and was wonder if i could get some help 

    Hey, 

    Your MetaTrader and IG login details will be different. Your MT4 username will be numbers. When you opened the account you would have got an email through with the username and a password reset link. 

    If you can't find these please email us at helpdesk.uk@ig.com with a request to send across your MT4 username and a reset password email. You will also need to provide answers to the following security questions (Please do not post them on here) 

     

    1. Name & date of birth

    2. Postal address

    3. Registered number

    4. Last market traded

    5. Last 4 digits of a card you have used to fund the account 

    6. Approximate balance on your account 

     

    All the best 

    Charlotte 

  11. On 06/04/2021 at 16:00, Guest Gus said:

    Cant find mt4 live passwords

    Hey, 

    Thanks for your post. 

    If you've forgotten your MT4 live password you will have to call or email us. If you email us with your reset password request (make sure to ask for MT4 reset not just a password reset) and answer the following questions we will be able to assist you: 

    1. Full name & date of birth

    2. Postal address on the account 

    3. Registered phone number

    4. Last market traded

    5. Account balance

    6. Last 4 digits of a card you've used to fund the account with. 

     

    Please do not answer these questions on the community. 

     

    If it's a demo account please just email the request from the registered email address. 

    All the best 

    Charlotte 

  12. On 05/04/2021 at 07:27, Guest Alaa said:

    Hello,

    I have been waitinf for funds I withdrew on 7th of March to be received into my debit card .

    However, I am still waiting and it has been almost a month without any funds.

    I contacted IG who told me they sent it and contacted my bank who investigated the reference number and confimed that there is nothing received. 

    How long is this going to take as I understand this money is somewhere and I need IG to stop playing games with me and send me my funds back.

     

     

    Hey, 

    If the funds were sent out of IG on the 7th March that's too long to wait for a withdrawal. Bank withdrawals take 1/2 working days, card withdrawals 2-4 working days and paypal is 1 working day. 

    I would suggest emailing us at helpdesk.uk@ig.com. Let us know the withdrawal you're referring to and ask for a receipt proving the funds left out account. The bank can then show that to the intermediate and track the funds. 

    All the best 

  13. On 04/04/2021 at 11:59, Patrickmcbrearty said:

    I just changed over from Oanda, so I am still trying to get used to the IG Platform. My base currency is EUR and I trade most in FX. When I go to place a trade for example, USD/CAD, it does not let me see what I am risking in EUR (only in CAD,GBP or USD) , is there a way to change this as I don't want to be converting on occasions to see what I am risking in EUR. Any help on this would be appreciated. Thanks. 

    If you're trading FX you must be on a leveraged account (spread betting/ CFD) and the answer is yes you can get your account base currency changed. 

    If you email us at helpdesk.uk@ig.com and request for the base currency to be changed we will be able to assist you. 

    All the best 

  14. 1 hour ago, Guest Matt G said:

    Yes having a massive issue too after adding 2FA to my account yesterday, my user account seems to be corrupted and any number of password resets don't even get past the first page to the 2FA page.  

    I've tried now for 24 hours to get in contact with someone to get it fixed, but noone answering the phone or the live chat or the helpdesk emails.  Very frustrating.

    Hey, 

    If you've attempted to login more than 3 times you will have to call us to get your account unlocked. After 3 incorrect attempts your account gets locked. 

    Once we have sent you a reset link you will be able to change your password. 

    When logging in you must use this new password then open your 'IG Authentication' app> Click Verification codes> add that 6 digit code to the end of your password then login. 

    All the best

    Charlotte 

  15. On 06/04/2021 at 16:31, StephenOR said:

    I am wondering when I can deposit money for 2021 ISA. It does not seem to be possible with my 2021/21 ISA. Sorry for the lack of knowledge but I thought it was relevant to this question

    Once the date turns to 6th April 2021 any money deposited into your ISA will be for your 2021/2022 allowance. They're all kept in the same account but we're aware of how much you've put in for each financial year. 

    I hope this helps. 

  16. On 01/04/2021 at 10:03, Guest Jason said:

    Hi,

    I have accidentally opened an extra account. I would like to delete the additional account to avoid any errors when transferring funds.

    The account I would like to delete is:

    Account ID *****

    Thank you in advance,
     

    Jason

    Hey, 

    To get the account deleted please reach out to use on helpdesk.uk@ig.com. Please make sure the email is from your registered email address. 

    All the best 

  17. 55 minutes ago, Getrich said:

    My BYD postion was closed.  This cannot be right forcing your customers to close there positions.   I feel that if you alllow them to open a position you cannot force them to close a position at a loss just because they made a random pick not to trade this any longer.  Then IG can just all of a sudden decide not to trade any share and force everybody to close all their shares at a loss.  This is a ridicilous concept.  If they allow you to buy they should let you keep the share until you decide to sell it not just because someone sat down and decidided they do not want to trade in a specific share without any good reason.

     

     

     

  18. 50 minutes ago, Getrich said:

    This morning just before 8 my BYD position was closed by IG.  I had plenty of money in my account.  Why did this happen and where can I complain.  

    Hey @Getrich

    If you had sufficient funds on your account we wouldn't have closed it due to a margin call. I would advise reaching out to us so we can look into the position and let you know why it was closed. 

    All the best 

  19. 14 hours ago, AFU said:

    I have shares of the Deliveroo IPO with PrimaryBid and I have given them my IG account ID to transfer the correspondent value to IG. Is the share dealing account ID the same as the general investment account number (GIA)? Is there anything else that I have to provide to PrimaryBid for IG to accept the transfer of these IPO shares? Has anyone done this before (PrimaryBid to IG) who can give me tips to avoid any issues with the transfer? Thanks

    Thanks for your post. 

    What’s the GIN number when opening a Primary Bid account?

    The GIN number is your IG share dealing account number. This can be found on the MyIG page. Make sure that you are using your correct share dealing account number - do not use an ISA account number or one of your leveraged accounts (CFD or spread betting) as we will not be able to accept shares into these other account types.

    image.png

    You can find more information on this here: 

     

  20. On 24/03/2021 at 12:53, Guest bobby said:

    Hmmm.. Im new To IG, I am having CFD orders auto cancel out of profit the second they are placed.Like, within a second or two. Cant find a reason, I have no stop loss in effect. Im using a demo to get a feel for the new platform but this never happens on other platforms not even once.

    I dont think ill go live on this platform with real money if its just going to auto torch me on every trade.

    Am I missing something?

    If possible do you have a video of setting up the trade then when it closes. And Ideally the demo history log. 

    Then we can determine why the positions closing. 

  21. On 18/03/2021 at 19:12, spencerfrater said:

    I’ve just received an email from IG saying we can buy up to £1k Deliveroo pre IPO shares. Need to sign up for a PrimaryBid account though... never heard of them - is this legit?

     

    On 24/03/2021 at 11:06, Guest FKM said:

    you can apply through the deliveroo site, does anyone know whether we can use the ISA to link it to primarybid? or does it have to be the share dealing account that is linked to the primary bid? Thanks

     

    On 19/03/2021 at 10:42, Guest Alfy said:

    Hi, I cant find the option in the deliveroo app to request option to buy shares as stated in their email 

     

    On 07/01/2021 at 13:23, hamsa said:

    Hi

     

    Can I buy pre-IPO stocks like deliveroo on IG?

     

  22. On 05/03/2021 at 06:22, hanatan said:

    The criteria is unclear. The one I referred today got refused because she only has 22K AUD in saving. And the CS refused to tell her how much is the minimum. Seriously how much more you need to open an account?  This is just a strategy to avoid paying referral that ending this month or what?

    Thanks for your post. 

    Having new customers come to IG is a positive thing for our business. If we didn't want to pay out referral bonuses we wouldn't offer the scheme.

    On 06/03/2021 at 12:35, Guest Sam issues as above, is s] said:

    Sam issues as above, is somebody going to answer this? What are the reasons for being declined and how to re-apply?

     

    On 18/03/2021 at 12:38, Guest reapply said:

    same issue how do i reapply?

    The reason an account rejects can be different. I would advise reaching out to us to figure out why. If someone over the phone says reapply then you will need to use a different email address and email us to let us know you've reapplied. 

    All the best 

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