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CharlotteIG

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Everything posted by CharlotteIG

  1. Hey, Welcome to the community. What is it you're lost with. If it's how to work our platform you may find the Academy useful: https://www.ig.com/uk/academy_lp1?CHID=1&QPID=1143547&QPPID=1&gclid=Cj0KCQjw9YWDBhDyARIsADt6sGZt0cCv0eN0TSCHNzVs-eIqkowqxBiH-SzglCLPk5YEPBM2I_1P3BUaAj4ZEALw_wcB&gclsrc=aw.ds If it's something else let me know and I will try to point you in the right direction. All the best
  2. Hey, You will need to email us and request for the base currently to be changed from GB to AUD. All the best
  3. Thanks for the post. I've just spoken to our corporate actions team and unfortunately it's not something we can do. Apologies for the inconvenience.
  4. Thanks for your post. Please know the settlement period works on a T+2 (T+3 for US shares) basis. This means the cash for these shares won't settle on your account the day you sold them but two (3 for US) working days. Many thanks for your understanding. I hope this clarifies why you can't withdraw your funds at the moment.
  5. Hey, Thanks for your post. 1) Once you have declared to IG that you've moved to another country you will not be able to pay any money into the account or buy more shares. You will be able to sell your shares though and withdraw funds. 2) Depending on how long you've had your account with us will have an impact on where the funds can be sent to. For example with very new clients you can only send funds back to the source you funded with. Reach put to us via email if you need us to check your account and let you know which withdrawal methods are possible. All the best
  6. Hey Richard, Thanks for your post. If you want to put funds into your account to reach the max ISA limit there's no issue with that. What is it you want to do/ you're worried about so I can clarify. All the best Charlotte
  7. Thanks for your post. Sorry you haven't been able to get through to us. You can request them via email. In order to complete your Bed & ISA, please complete the information required below: Bed & ISA process: Please ensure the full information is provided Account number: Share name: Number of Shares/ Value: Note: Bed & ISA's can only be actioned for UK shares only. Notification of costs: Costing is as follows: £40.00 dealing charge per share line. £30.00 capped spread charge. £2 PTM Levy (For transactions over £10,000 notional)
  8. Hey, Thanks for your post. You will need to put your client ID for your share dealing account in that slot. If the company holding the shares question you on this say IG doesn't give this out but when you (the broker) contact them the data will be provided. All the best and apologies for the inconvenience.
  9. Hey, thanks for your post. To transfer your ISA from Lloyds to IG you will need to make a live account with IG> Add an ISA. Once these steps have been taken you will be able to go to the following MYIG page> Live accounts> Change account you're viewing to ISA> Stock transfer. and follow the steps from there. Transfers can take 4-6 weeks depending on how cooperative your current broker is. I hope this helps if you have any other questions let me know. All the best
  10. Thanks for your post. What’s the GIN number when opening a Primary Bid account? The GIN number is your IG share dealing account number. This can be found on the MyIG page. Make sure that you are using your correct share dealing account number - do not use an ISA account number or one of your leveraged accounts (CFD or spread betting) as we will not be able to accept shares into these other account types. You can find more on the Deliveroo IPO here:
  11. Deliveroo is now going to start trading on Wednesday 31st of March 2021 from 8am. The 7th April is the date being quoted in the press for unconditional trading. Therefore, Spread bet, CFD, GIA and SIPP clients can trade it on a 'when issued' basis from March 31st. Only ISA will need to wait until April 7th to trade.
  12. Hey, Thanks for your post. If you're transferring shares out of IG you need to speak to the company you're transferring the shares to. They will more than likely ask you to fill our a form and then they'll contact us regarding the transfer. We don't have any exit fees. All the best
  13. Hey @TomBoy, Thanks for your post. Sorry you haven't been able to get through to us. Unfortunately I can't look into your account and assist but I would advise sending an email with 'Transfer- Call back needed'. Again I'm sorry that you've reached out to us and haven't got the response you needed. I will pass the experience you've had with our customer service team on so we can take more steps to be better. All the best
  14. Thanks for your post. Sorry you haven't been able to get through to us. You can request them via email. In order to complete your Bed & ISA, please complete the information required below: Bed & ISA process: Please ensure the full information is provided Account number: Share name: Number of Shares/ Value: Note: Bed & ISA's can only be actioned for UK shares only. Notification of costs: Costing is as follows: £40.00 dealing charge per share line. £30.00 capped spread charge. £2 PTM Levy (For transactions over £10,000 notional)
  15. Hey, Thanks for your post. Unfortunately you will not be able to participate. You need to be a resident of the UK and have and active share Dealing account. https://www.ig.com/uk/shares/ipos/deliveroo-ipo#Who-can-participate Sorry for the inconvenience.
  16. Hey @TFFX_, Really good question! So yes you need to be a Deliveroo client. Only IG share dealing clients can participate and this is the account the subscription will be sent to once completed. The information can be found here: https://www.ig.com/uk/shares/ipos/deliveroo-ipo Thanks, Charlotte
  17. Thanks for bumping me. I will speak to our AUS shares desk to see if they can add this IPO to our offerings and get back to you. All the best
  18. In March the food home delivery service Deliveroo will look to IPO. UK clients with a share dealing account will be able to apply for a share allocation. The purpose of this thread on Community is to answer some of the FAQs around the IPO, Primary Bid partnership, and process of applying. Please add any questions you may have below. Reply to this topic: ask a question by clicking here How do I access the Deliveroo IPO with IG? You need a share dealing account if you don't already have one. Create account if you don't already have on, or use the 'Add an account' o
  19. Thanks for your post. We're sorry for the delayed time it's taking to verify your accounts. I will pass this message onto our customer service team and ask them to reach out to you to get this resolved. The deadline for bank withdrawals is mid day UK time so we won't be able to send it today but I will see if it can be looked into before tomorrow. All the best
  20. Hey, Thanks for your post. I understand your point and I will suggest having limit/ stop orders that only execute at a fixed price. When trading in the underlying market if you choose a limit order what you're asking from us is to execute at that price or better, same with the stop order but you're telling the broker to fill you at that price or worse. (Which from what you've written I can see you understand but just for anyone reading over this with the same question). We make money from spread and commission we have no benefit filling you at a worse price than what we
  21. Hey, You can set the rollover instructions on your MyIG page by selecting Settings> Rollovers I hope this helps, Charlotte
  22. Hey, If you've forgotten your MT4 password we have to send you a link so you can reset it. You can request this link over the phone/ email. If you're emailing us you will have to include answers to 4/6 of he following questions below (Please do not respond to this post with these answers for security reasons). 1. Name and date of birth 2. Postal address on the account 3. Registered phone number 4. Last market you traded on 5. Approximate account balance 6. Last 4 digits of a card you've used to fund the account. I hope this helps, all the bes
  23. Thanks for your post. If the market traded there we will execute stops however if this was just a spike and an error on our side stops/ limits don't get executed. Further to this we hedge the same way as the majority of our clients. Meaning if 60% are long and 40% short we will hedge the uncovered long 20%. We don't win when clients lose. All the best
  24. Thanks for your post. If, before resetting your password, you had three unsucessful password attempts your account will be locked for security reasons. To get the account unlocked please email/ call/ live chat us. If you're emailing us you will have to include answers to 4/6 of he following questions below (Please do not respond to this post with these answers for security reasons). 1. Name and date of birth 2. Postal address on the account 3. Registered phone number 4. Last market you traded on 5. Approximate account balance 6. Last 4 digits of a
  25. Hey, I've reached out to our credit team so they can give you clarification for this. Unfortunately I can't check the status of the pro upgrade. All the best
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