CharlotteIG
-
Posts
1,702 -
Joined
-
Last visited
-
Days Won
20
Content Type
Profiles
Forums
Blogs
Events
Community Tutorials
Store
Posts posted by CharlotteIG
-
-
On 14/06/2021 at 13:41, gezmond said:
Hi,
I have a spreadbet (not cfd) acct and want to know if i trade options on individual US stocks (by phone only) is the minimum contract size £1 (or USD equivalent) a point , or is it a significantly higher figure as per cfd trading?
Thanks
Hey,
It's £10/pt for the UK and $5/pt for the US, equivalent to 1000 shares for UK and 500 shares for US
All the best
-
1
-
-
8 minutes ago, thinlyspread said:
Also is there a way to display dividend info for the current stock?
You can find dividends that have been paid into the account in the history section.
We don't offer news on upcoming dividends but it's a great idea and I will suggest it to our developers!
All the best
-
1
-
1
-
-
2 hours ago, thinlyspread said:
Hi, new to IG, signed up today for long-only share buying.
But I cannot see a way, like e.g. DeGiro, to view the whole orderbook – i.e. the bids and asks on either side of the book.
Thanks,
TS
Hey,
If you want access to the order book you have to pay for live pricing feeds. These can be found on the MyIG page by selecting Settings> Data feeds> CFD & Share dealing.
All the best
-
1
-
1
-
-
On 18/05/2021 at 15:25, Sallyann26 said:
I am a new starter and would like to see a Currency Strength Meter. Is this available on this platform?
Thanks
Sally
Hey,
This isn't something we offer but I will put it forward as feedback!
All the best
-
1
-
-
On 18/06/2021 at 15:31, Guest @therealrere._ said:
@
If you were looking for answers to the title they're on the MyIG page:
If you have any other questions please comment on this forum and @ me
-
1
-
1
-
-
On 21/06/2021 at 14:32, MaxLogan said:
The fekkin platform won't open. Sign in > Hit open platform > General error > Welcome page. This is a repeating loop. What is the problem?
Thanks,
MAX
****@yahoo.com
Hey Max,
Sorry you weren't able to get into the platform. We would advise using a different web browser or if that doesn't work reach out to us so we can check for any issues on our end such as incorrect passwords logging you out.
All the best
-
1
-
-
On 19/06/2021 at 09:19, jimmy1511 said:
I have heard that All UK brokers will Sell all shares in TRCH once they have Merged. Are IG going to be doing this? thanks
Hey,
Thanks for your post.
Traders holding the stock will receive (Metamaterial Inc) on the pay date.
We will receive the Metamaterial Inc shares and place them onto traders accounts.
All the best
-
1
-
-
Powell speaks at 19:00 (UK time), this is something to look out for if you are in the U.S markets.
Full article by CNBC
-
1
-
-
3 hours ago, NicoPang said:
Hi
It looks like the only 2FA option available with IG is with using IG proprietary authentication app, am I correct? I would like to use a Yubikey or at worst, a phone number, is it possible at all ?
Looking at the app review it looks like many people get locked out of their account which terrifies me.
thanks
Hey @NicoPang
Thanks for your post.
We only offer the IG authentication but I'm more than happy to pass this feedback on about integrating more authentication apps.
Most of the login issues are due to too many incorrect password attempt or people trying to login when their accounts aren't set up yet. If you ever have login issues you can call us and we can unlock it.
Sorry we can't link up any other authentication apps at the moment.
-
1
-
-
15 hours ago, asdasdasdasdsa said:
Hi I know a moderator has to approve this, so hi.
The support of IG is absolutely garbage and this shouldn't be a question I have to ask on a public forum.
I have an ISA which I would like to withdraw funds from, but the Available to withdraw (GBP) is not the same value as "GBP" below it.
Therefore I cannot withdraw the full amount.
Oh please help me public forum.
I hope you're well.
With share dealing and ISA accounts please know the settlement period works on a T+2 (T+3 for US shares) basis. This means the cash for these shares won't settle on your account the day you sold them but two (3 for US) working days. I hope this clarifies why you can't withdraw your funds at the moment.
Also, if you have a working order this will take funds from your available balance.
If it's been longer than that period of time since the last time you sold stock I would advise emailing us at helpdesk.uk@ig.com so someone can investigate it for you.
All the best.
-
1
-
-
@Asuman Sorry to hear your new account isn't open yet. Unfortunately you can't post personal data. I would advise reaching out to us so your account manager can look into this for you.
All the best
-
1
-
-
On 18/06/2021 at 22:52, cleanpaperz said:
how do i protect my IG acc?
Hey,
Are you looking for an additional layer of security when you login or are you asking how your money is protected.
You can enable 2FA as an additional security blanket: https://www.ig.com/uk/two-factor-authentication
if you want to know about how your funds are protected you can check this link: https://www.ig.com/uk/client-funds
If you have any other questions please let me know by putting @CharlotteIG
-
1
-
-
On 15/06/2021 at 10:02, Guest logging problems said:
I have the same issue. My account was locked due to wrong password or account name. I have reset my password already three time and every time it says wrong password or account name. I definitely enter them correctly. It is unlikely I would have entered my credentials wrong 9 times in a row.
If this is the case I would advise reaching out to our client facing team. If the account has been locked due to too many password attempts they can correct it, if it's due to another issue they will be able to help with that.
All the best
-
On 12/06/2021 at 15:39, Guest Unsatisfactory answer said:
Idiotic logic from IG: "unfortunately, we are unable to change the language of your account to English since you have registered for a German account".
Do you see the problem here, IG?
Let me tell you something IG that you obviously don't seem to be aware of. Many people move to a country where they don't speak the local language, and are not required to learn that local language.
As Nadelina mentioned we're unable to change the language once the account is open.
However, if you live in German and need an English platform you can have one, You will need to close your current account with us and open a new one on: www.ig.com/ie
That is the English platform for people living in European countries where the primary language is not English.
I hope this helps
-
1 hour ago, Guest ibrahim said:
hi
can i deposit into my real account with bitcoin?
if yes
can i cash again with bitcoin?
Hey
Unfortunately we don't accept cryptocurrency as deposits.
We accept card, bank and some offer Paypal depending on the office you set up with.
All the best and apologies for the inconvenience.
-
On 12/06/2021 at 14:00, Guest Arjun kaushik said:
Hey, I m new to this broker can anybody tell me is PayPal available for transaction deposit/withdrawal . And what's the minimum and maximum limit ???
Hey,
Thanks for your post!
PayPal is available for some clients if it is you will find it here:
The minimum deposit for PayPal is the minimum amount that we have for card (UK is £250);
Deposits are usually instant
Withdrawals take up to 24 hours (working days only).
If you have any other questions let me know.
All the best
-
Hey,
Thanks for your post.
10 hours ago, Guest Wes said:why is there a gap between the actual price of an asset and where my deal takes place.
With this one do you mind clarifying if you mean where the market is in the underlying and the price on our platform? If it is please can you let me know the market you're referring to and the contract your trading (e.g. future contract if so which month or a DFB/ Cash position). If I 've misunderstood the question please let me know.
If you open a position you will instantly be at a loss because of the spread but the amount depends on your bet size. For example if you're trading 15 contracts on the CFD main FTSE contract which has a contract size of £10 and the spread is 0.8 then your position will instantly be opened up with a (15 x £10 x 0.8 point spread) £120 negative.
Any one point movement in your favour, using the example above, means you will gain 15 x £10 = £150
10 hours ago, Guest Wes said:Secondly, why am I forced to make a minimum stop loss? I always set a stop loss but sometimes I want to make it smaller and it won't allow me
Some accounts require you to have guaranteed stops on all positions. You will have to reach out to us via email/ live chat/ call if you want to discuss this as they can be account specific. Sometimes we have minimum stop losses and they're decided by our risk and exposure team.
10 hours ago, Guest Wes said:Thirdly, If I set my stop loss to say -$300, why do I need a minimum of sometimes upward of $40,000 in my account to cover margin when I could only possibly lose $300?
We used to let clients only put down the maximum loss (for guaranteed stop losses only) However, due to regulatory changes with guaranteed stop positions, traders must have enough on their account to cover the exposure of that position not just the maximum loss. We understand this is frustrating but it's a rule we have to follow. With normal stops having the maximum loss as the margin was never the case due to normal stops potentially being subject to slippage in the market.
10 hours ago, Guest Wes said:Why do my stop losses and limits trigger early?
The stop losses and limits shouldn't trigger early. If they did we as a company would have to reopen your position because that would be an error on our side. Please make sure when you're watching your positions that you're checking the correct price type.
When a long position is closing you have to check the Bid price.
When a short position is closing you have to check the Ask price.
If you have the price type set to Mid you will not be able to see the correct pricing.
If you can give me an example of a trade you've had recently I will be happy to break that down
All the best
-
On 09/06/2021 at 11:04, ssj30 said:
Hi, would it be possible to add ticket DCRC (Decarbonization Plus Acquisitin Corp III) on share dealing so I can trade shares? Thanks
I've put the request forward to our shares desk
-
I've spoken to our Aus shares desk and they confirmed we only allow limit day to be sent when market is closed.
For Aus shares, (9pm UK time) we allow Limit Day and GTC, when market trading (11pm UK time) we allow Limit Day, Execute and Eliminate, GTC, Market Day, Market E&E, FOK, Stop Day, Stop GTC etc
Sorry for any inconveneince caused. I will pass your thoughts on the matter to our shares desk and risk team to assess.
All the best
-
1
-
-
On 02/06/2021 at 01:05, salmandogo said:
and it also doesn't make sense that you requested a withdrawal and have not received it, from april 17 to may 5. I think the period is too long. just how true is this please?
Hey @salmandogo,
Thanks for your post.
I can see the thread is a little old so thought I would post here. The usual time period for getting your funds back is the following. If it exceeds these time frames I would advise reaching out to us so we can assist:
Card - 2-4 working days
Bank - same working day if made before mid-day. If the withdrawal is made after mid-day it will be with you the following working day.
PayPal- within 24 hours on a working day
I hope this helps if you have any other questions let me know
-
1
-
-
On 01/06/2021 at 13:59, oxgu said:
What I am curious about are the following points.
- Am I right to think that opening positions with UK shares, e.g., Glaxo, Lloyds and Rolls Royce, causes me to get charged by £10 per position whereas this is $15/position when you want to trade US shares, e.g. Tesla as above?
- Am I going to be charged again at the same rate when I want to close these positions?
- Why am I not being charged at all when I trade with US Tech 100 Cash (£1)?
- I assume there is no charges involved in trading FX currencies? I previously opened and closed an FX position and could not see any related charges on my transaction list?
Apologies if these sound basic questions but I would like to cover the basics before I open an actual account.
Hey,
There's no such thing as a basic or silly question it's always best to check.
The charges you mentioned are correct but if you go over a certain percentage or amount it may increase but you can find this data here: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-shares-cfd-product-details
Shares on CFD have commission when you open and close the position. So when you close you will see another commission reduction. If you're a UK client we have a spread betting account that you pay spread on rather than commission for shares.
Only CFD shares have commission rather than spread.
It depends on the base currency of the market you're trading. With FX pairs the 2nd currency is the base currency (example EURUSD, the base currency is USD). You will be able to see that on the deal ticket.
We do have an fx fee of 0.5%. However some markets have the option to trade in sterling. The market you mentioned earlier US Tech 100 Cash £1 means that it's a sterling contract. if you had selected US Tech 100 ($100) or ($20) there would have been an fx fee (if your account base currency is sterling)
I hope this helps. If you need me quote this message and let me know how I can help.
Charlotte
-
On 29/05/2021 at 21:47, wim0065 said:
I register IG MT4 Trading and downloaded platform. However, I could not log in with 6 digit login account with same password.
Pls advise
Hey,
The 6 digit login if for MT4. You will also get an email when you signed up for the account with your temporary password. If you're having issues finding it you can either call or email us.
If you're going to email us please make sure you specify it's the MT4 login you need as we have to send different links for your main account. And also send answers to 4/6 security questions below. The details must be the details you have on your account:
Name & date of birth
Address
Phone number
Last traded market
Approximate balance
Last 4 digits of a car you've used to fund the account.
All the best
Charlotte
-
Covid: Zero daily deaths announced in UK for first time (BBC news)
-
15 hours ago, JAMESJAMES50 said:
WHAT IS YOUR MARGIN REQUIREMENT TRADING FOREX ON THE DAX AND THE DOW? WHAT DOES THIS MEAN?
SO WITH A £5,000 ACCOUNT WHAT WOULD BE THE MAXIMUM STAKE PER PIP FOR THE DAX AND DOW.
HOW MANY PIPS GO TO IG FOR EACH TRADE?
This information will help me to assess my strategy. THANK YOU. GT.
Hey,
For the dax and dow you can find the margin requirement on the deal ticket under get info> Margin requirements:
Something to take into consideration is the contract size. For example the normal contract for the DOW (Wall st) is $10, the mini is $2 and we offer a £1 contract due to people not liking their investment in dollars when they have a sterling account:
If you are asking the max position you can take out you would use the calculation below (for the sterling £1 contract): (I will be using approximate pricing but please note the price will move)
£5000 = price x contract size x amount of contracts x margin requirement
£5000 = 34568 x £1 x amount of contracts x 5%
This gives you 2.89 meaning if you're trading full contracts you would be able to take out 2 contracts on the dow. Your margin required would be £3,456.80. The rest would be on your account for any potential losses.
If you want a decimal contract you can have 2.8 meaning your margin will be (34568 x 2.8 x £1 x 5%) £4,839.52. If you put £5,000 on your account this means you will have £60.48 left on your account for losses until you're on a margin call.
If we were to use the wall st ($10) contract it's slightly different.
You need to take the £5,000 and convert it at the current exchange rate. In interest of this example we will say the rate is 1.41
So £5,000 x 1.41 = $7,050.
You will use the same calculation now as you did before however the contract size is larger so that needs to be factored into the equation
$7,050 = Price x contract size x amount of contracts x 5%
$7,050 = 34,568 x $10 x amount of contracts x 5%
Amount of contracts = $7,050 / 34,568 / $10 x 5% = 0.001
This wouldn't be possible as our contract sizes start at 0.2.
I hope this helps if you need me to clarify anything else let me know by quoting my post
All the best
IG stops buying on lumber
in Commodities
Posted
If you check the get info section on the deal ticket you can usually see why it's been restricted.
No CR - means no controlled risk
Unlongable - no long positions
Unborrowable - no short positions
Non-lev only - we can only offer on the nonleveraged account.
There are other reasons for markets going onto phone dealing only but it's always best to check the get info section before emailing for an answer
All the best