CharlotteIG

Hey, Thanks for your post. If you've recently signed up you may not have an account manager yet. This is someone you're assigned who will reach out to you and help you get the account set up. If it's a date of birth, name or address misspell you can email us a copy of ID to show the correct spelling/ format. Our email is helpdesk.uk@ig.com. If this isn't the issue let me know what it is by quoting me so I can tell you the next best steps. Charlotte

To the left of the button you should be able to see 'pts away'. This means points away. If you want to position to close 10 points away you would put 10 in the box. Example: if the market price is 260 and you want a stop 25% away you will need to put (260 x 25%) 65 in the box. I hope this helps. Charlotte

Hey, You should be able to turn these settings back on by selecting settings on the platform: All the best

Thanks for your post. I've contacted our client facing team as this is a rare issue and we were able to find your account. The issue has now been resolved and someone will be sending you an email shortly with a break down. We do apologise for the issue and please know this doesn't happen often which is why it took a little longer to rectify than other issues normally would. Please know, we have been doing everything we can to get this sorted but as we mentioned this was a new issue so we had to understand the problem before rectifying it. Although we have some client facing staff in at the weekend not all staff work at the weekend which is why we were unable update you Saturday or Sunday. If you have any other questions let me know by quoting my post. All the best

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 31st May 2021. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount FBMKLCI SUCB MK 24/05/2021 Special Div 13 NIFTY BRIT IN 25/05/2021 Special Div 1250 NKY CSR AU 28/05/2021 Special Div 20.7143 RTY GBL US 28/05/2021 Special Div 200 RTY ANCB US 28/05/2021 Special Div 20 HSCEI 2601 HK 01/06/2021 Special Div 10 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Thank you all for this update. I've passed this onto the relevant team to make sure it's working for all users. All the best

Hey Peter, Thanks for your post. The reason is the 15% withholding tax. However, I will pass feedback on regarding this to make it clearer on the statement. All the best

Thanks for your post. If you didn't have any stops/ limits on the account you may have been on a margin call. When you're on a margin call we will close positions until your available balance is above 0 again. If you check your statement and this isn't the case I would advice reaching out to us so we can break down what happened. All the best

Hey all, GraniteShares 3x Short Tesla Daily ETP (3STS) has had a stock consolidation action of 1 for 1500. We closed your original position at its opening level and opened a new trade on your behalf. The new position will reflect the ratio of the consolidation, ensuring that you don’t gain or lose any capital in the process. For every 1500 shares you had it will be replaced by 1 share. The London stock exchange cancelled trades executed on the 17th May 2021 as these were executed against pre-consolidation share holding but a post consolidation price. IG passed on these cancellations to clients and reflected the terms of the consolidation. GraniteShares 3x Short Tesla Daily ETP (3STS) is currently set to phone dealing only as it's been halted in the underlying market. Once the London stock exchange unsuspend trading we will set the market to tradable on our platform and the price will be adjusted correctly. All working orders for GraniteShares 3x Short Tesla Daily ETP have been cancelled. Anyone still holding positions on a leveraged account your stops and limits will be adjusted accordingly. If you have any questions please let me know. All the best, Charlotte

Hey all, The minimum stop distance is variable and can change. This is due to volatility in the market and our risk teams analysis. We constantly assess the market and adjust minimum distances accordingly. With normal stops we put minimum distances in place which we find appropriate for the volatility. If you're trading on a volatile market and put a stop 5pts away you will likely be closed very fast, We don't want traders wasting their money being closed our due to volatility. With regards to guaranteed stops we assess them based on volatility but IG are taking on risk when traders open these as we have to take on the loss if the market gaps through the stop. If you have any other questions about this please let me know

Hey all, Unlike some other brokers IG do not trade against clients and don't benefit when our clients lose. We hedge the same way as the majority of our clients (so if 60% were long and 40% were short we would hedge those 20% long that aren't covered). We have no benefit when traders lose. We make money from spread and commission so if anything we want out traders to win so they will continue trading with us. Unfortunately I can't be account specific and if you believe something is wrong on your account please reach out to us as I can't assist with this. If you have any questions on this please let me know by quoting my response. All the best, Charlotte

Hey, Thanks for your post. If you held the shares through the ex div date you will receive the funds 1-2 working days after the pay date on your non-leveraged accounts. Leverages accounts (CFD and Spread betting) have dividend adjustments meaning we adjust the price of the shares on the platform and make credits/ debits accordingly. All the best

Hey All, Our weekend and grey markets will open later than usual on Saturday 22 May 2021. We're planning to open these markets at 10am (UK time), rather than the normal 8am (UK time).We apologise for any inconvenience this may cause you.

Bitcoin took a dip: Do you think it will level out and recover or take a dip again in the future Tesla today before market open: Source: https://www.bbc.co.uk/news/business-57096305

Thanks for your posts. If the worst were to happen we would need the following from person you're leaving the funds to: - Death certificates - Will - Bank statement for executor's account we'd remit funds to. - If over £500 with us then we'd also need grant of probate to release the funds This is our process if a trader with us dies. If you need anymore information on this let me know. All the best Charlotte

Hey both, We offer Share dealing & ISA accounts that are non-leveraged trading. They allow you to buy shares. However, the markets we offer on the CFD account such as indices, commodities, forex, options e.c.t. we only offer with fixed leveraged. You can't trade without leverage. Sorry for any inconvenience caused. All the best

Hey @Souroosh, You may find this video useful: If you think this doesn't take you through everything you need, let me know what is missing so we can help. All the best

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 10th May 2021. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount HSCEI 2688 HK 14/05/2021 Special Div 0.32 RTY RILY US 14/05/2021 Special Div 0.45 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

The settlement affects ISAs and share dealing accounts. I've never heard of stock settle that fast. Also the ISA and Share dealing accounts have different tax wrappers which is why we don't let them transfer when they're not settled. Unfortunately you can't post any personal data so I can't find your account but if you're curious I would suggest reaching out to the trading team on helpdesk.uk@ig.com. All the best

Thank you for letting me know. I've reached out to our account opening team to check the account progress. They will relay information to our new business team. If they need anything more from you they will reach out. At the moment they're quite busy so please do give them some time but if you think it's taking to long do reach out to me or the team. All the best

Yes, I'm pushing the team for a date and have informed them of all this positive feedback we're getting from traders about trading view. They haven't been able to give me specifics as they're still working with Trading view. I don't think it's going to be in the next few months but as soon as I get an update I will update this group! All the best and apologies I can't be more specific about this. Charlotte

Hey, Thanks for your post. You can reset the password on the login page by selecting 'Forgot my password'. If you have put three incorrect passwords your account will be locked. To get this unlocked you will have to contact us. If you email us you will need to include answers to the following security questions: 1) Name & date of birth 2) Registered address 3) Registered number 4) Last traded market 5) Approximate balance 6) Last 4 numbers of a card you have used to fund the account with. Our email address: helpdesk.uk@ig.com Please do not post this on the community. All the best

If you've signed up with an office that has a referral scheme you will be able to find the link by going to the MyIG page> Settings> Refer a friend.

Hey Samuel, If you have an open account you can find the account numbers on the MyIG page> Dashboard. I have covered mine in red rectangles so you can see where they will be on your account. I hope this help. Let me know if you need anything else by quoting my post Charlotte

Hey, Sorry you haven't been able to get through to us. If you want to disable your PRT subscription you can on the MyIG page by selection Settings> ProRealTime> Then it should have the option to disable. I hope this helps. If you need anything else please quote my message so I will get a notification and can get back to you. All the best