CharlotteIG

Hey, Thanks for your post. Mind Medicine trades on the US exchange so opening hours are 14:30-21:00 UK time. This isn't an all sessions product meaning you will not be able to place an order in the pre or post market unless you call us (but be mindful of the phone dealing charges if this is a route you want to take. CFD: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-shares-cfd-product-details Share dealing: https://www.ig.com/uk/investments/share-dealing/costs-fees All the best

Hey, The price on the left is the sell price and the price on the right is the buy price. They're the current best prices in the markets. With share dealing it's slightly different than leveraged trading. There are different order types to use and sometimes those can have partial or no fills through out the day. I would suggest if you're making your first trade to call us and get a step by step break down of all the order types, ideally before you see the perfect price so you understand all the different types of orders. All the best

Hey All, It is something that I've seen on share charts before. I believe it has something to do with the derived price feed because it looks like that sometimes and does not contain volume and the most recent x15 minute candles are derived pricing and anything older would be live pricing which is why volume would show on candles older than 15 minutes. Our technical team have created an incident to get this sorted but if you ever have to call and reference it you can using this code: INC0469943. Sorry for the inconvenience.

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 26th April 2021. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount SAF EXX SJ 28/04/2021 Special Div 5.43 OMX SAND SS 28/04/2021 Special Div 0.02 IBEX ITX SM 29/04/2021 Special Div 0.13 STOXX ITX SM 29/04/2021 Special Div 0.13 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hey Rocky, If you post as a guest I will not be able to pass on the message. Also you can't post any personal details on the community. All the best

Risk event of the week starting 26 April: EUR/USD With the Federal Reserve Open Market Committee meeting coming up, and the rate announcement at 7pm UK on Wednesday, IGTV’s Jeremy Naylor speaks with Justin McQueen from Daily FX. Is there further upside for the EUR/USD trade? Video - 4 minutes

Charting the Markets: 23 April FTSE, DAX and Dow on the back foot after Biden announcement. Dollar weakness continues to dominate FX markets. In commodities, gold looks primed for another leg higher, as Brent crude shows signs of potential impending weakness. 16 minute video here

Big EPS beat because of over $1Bln reserve cash release

Hey, Thanks for your post! You should have received an email regarding the account but I will get someone from our team to contact you again. All the best

Hey, You can do this on the MyIG page by selecting Live accounts> Transfer funds. If this transfer if from a share dealing account you may have to wait 2/3 working days after you've sold stock before you can transfer due to the settlement period. All the best

Hey, I've spoken to our shares desk and : We can set this up but it won’t be ISA eligible (as it’s US listed) and won’t be suitable for ESMA retail. So if you're either pro or non ESMA you will be able to trade it. Let me know if you are pro as we can still go ahead. If you can find a UK/EU listed equivalent it will be suitable for almost anyone. All the best, Charlotte

Hey, Thanks for your post. Individual and corporate accounts are different things so if you want a corporate account you will have to apply for one. You can find the application here: https://www.ig.com/uk/corporate-accounts Sorry for the inconvenience but I hope this helps. All the best

We can't confirm settlement dates at this time. Once the subscription is completed, PrimaryBid will send us a list of relevant traders to be checked and a settlement date will be agreed on then, to send the shares over to us. Also, we will not be offering a grey market on PensionBee. Clients subscribing to the IPO through PrimaryBid will only be able to trade once their shares settle on their IG share dealing account. I hope this helps clarify. If you contact us and provide an acc number and the shares you've purchased we can check for you and relay the information All the best

I can confirm Anton Liebenberg is the best person to reference for this however I would advise asking if an incident could be raised as others seem to be impacted. If you can it would be very helpful if you provide this forum: all the best

Hey, When placing orders you can be hit with slippage. We assess the markets and change the orders minimum distance based on the volatility of that market. If for example you put the order to open 10pts away but then it's volatile and the market gaps 100 pts we will fill you there because slippage can happen with orders to open. We do it to protect people so they're aware of volatility. Apologies for the inconvenience but it's something our exposure and risk team constantly assess. All the best Charlotte

Hey @mel12345uk, Great news about the investment We track the money and stock you put into your account every tax year. You will be able to sell the stock and buy more stock with it and we will know it's part of your 2020/21 bracket. It will not impact your 2021/22 ISA. I hope this puts your mind at ease

Hey Tina ( @Lady1945) I'm so sorry for your loss. If you had joint access for the IG trading account you can call us and if you want us to close any open positions we can assist you over the phone. If it was your husbands account you will need to email us at helpdesk.uk@ig.com with your husbands will, death certificate, bank statement for executor's account we'd remit funds to. If the amount is over £500 with us then we'd also need grant of probate to release the funds. This needs to be sent to helpdesk.uk@ig.com. If you aren't able to provide all of this send what you can and request a call back to we can try and make it as easy for you as possible. All the best, Charlotte

Thanks for your post. Sometimes if you put in 3 incorrect passwords your account will lock. If you haven't got to 3 please change your password yourself on the website. If you've exceeded 3 you have to ring/ email us to get it sorted as we have to unlock it before you attempt to login again. All the best

If this is a share dealing/ ISA account it maybe because the settlement period isn't finished. You may see something like balance x but your available to withdraw allowance is only £5. If this is the case, please know the settlement period works on a T+2 (T+3 for US shares) basis. This means the cash for these shares won't settle on your account the day you sold them but two (3 for US) working days. If you haven't sold shares recently, check to see if you have any working orders because funds are removed from your available balance. If this still isn't the case I would advise reaching out to us and asking for some assistance at helpdesk.uk@ig.com. All the best

Hey, Thanks for your post. If you live in Australia you should have been opened with the AUS office which has an English platform. I would advise reaching out to us. If the account has been set up with China you may have to reapply. As there's so many options I would advise reaching out so you can get the help straight away. All the best

Hey @Asdsp, I hope you're well. If you set a stop order to open, meaning when the market was close you chose a worse price than the closed market price (for example if the market closed at 9395, and you set the order to buy at 9400. It's worse because you're buying at a higher price) then when the market opened it jumped up meaning we were going to execute the order but the next available price would have been 9809. Your stops would have adjusted accordingly. When markets are volatile and you use an order to open you can be subject to slippage. If this was your first experience of slippage with an order to open I would advise reaching out to our customer service team. This isn't an issue on IG's side it's something that can and does happen but I would explain to them it's your first time and you didn't know and see if there's anything they can do. All the best

Hey, Thanks for your post. At quote means you can select the amount of shares or the money amount you want to buy/ sell for and you will get a quote directly from a market maker. On exchange means you will put an order into the market and it will sit on there until the conditions you set have been met. For example if you set a limit order to sell shares at a price of $100. Your shares will only be sold a $100 or better (for $100 or more). I hope this helps.

Coinbase is currently still in its price discovery phase on the underlying exchange. As soon as its available to trade in the underlying market, you'll be able to trade it online and on mobile. Keep up to date with IG twitter handles: https://twitter.com/IGSquawk Use the right hand 'twitter feed' to keep up to date throughout the day. Keep an eye out on the platform - the yellow phone symbol will turn green!

Hey, If you think your account balance is decreasing you can check the ledger history/ statements on the MyIG page> Live accounts. You will be able to see an account break down and see where these deductions are coming from. Alternatively you can email us at helpdesk.uk@ig.com and ask for a full account history breakdown in an excel file. All the best Charlotte