CharlotteIG

Thanks for your post. If you're using the IPhone (iOS app) you can close a position by clicking the positions tab at the bottom of the page> Click on the position you wish to close> Close position. With the Android app you need to select the three horizontal line in the top left corner> Trades > Closed > Close position. Let me know if you have any other questions, I'm more than happy to help

Hey @love4ever4nature, thanks for your post. Josh, one of our analysts wrote a piece on this today: You can check out the full article by clicking here.

We do offer equity options but they're only traded over the phone When buying, yes you only put down the premium which is great because it's also the maximum you can lose. When selling though you have to put down the margin as if you were trading the underlying. With our new strategy we're hoping to bring out more options, if you have any suggestions let me know.

Hey @BennyBuysShares, thanks for your message. When placing a limit order you're looking to buy at that price or better (lower) this market was trading around 0.15. We were deleting the order because the price you were looking to buy at was so much higher than the market price. It looks like bad practice on our side and it means you can get filled at a higher price than you need to be. If you were looking to only buy when the market reaches $0.002 you could set an alert then place a limit order. Alternatively you can place a stop order to buy but if it moves up you can get filled at $0.002 or higher. I hope this helps.

Hey @backwardation, thanks for your post. There's no reported issues with this offering. We aren't offering ByteDance (TikTok) grey markets in Dubai, France, Portugal, Singapore and United States. If you're signed up with these offices you will not be able to trade this product. Apologies in advance if this is the case.

Hey @pripet324, thanks for you post. When you first start up on spread betting you do get 75% reduction in the bet size for the 1st week, the 2nd week it's 50%, the third week you get 25% off the bet size then on the 4th week it's the normal full bet size. On CFD it will be 50% for a week then normal bet size. We have reduced sizes so clients can try smaller sizes and practice. I hope this helps.

@backwardation, thanks for your feedback message. I've just tested this myself and can see the issue. I've contacted someone to look into this issue and will update you when I get updated. Apologies for the inconvenience.

Hey @Cedric, thanks for your post. After speaking with our developers they said we only offer it below the chart at the moment. We haven't seen demand for traders who want MACD on the chart. Because you have shown interest, I will push feedback that people do want overlay for MACD. Is there anything else I can look into?

Hey @UN1234,- thanks for your post. The new web trading platform is set to log you out after 12 hours of inactivity. I can see that you mentioned you don't login on any other devices so I'm not sure why it's doing this. Which internet browser do you use out of interest? Unfortunately, there's no place within then new platform that you can go in and change these settings.

@dmedin, Our technical team said that everything will remain the same as before. What I can do is put this is feedback and see what can be done. If you are having issues and want change, I would advise is sending a screenshot to chartsupport@marketdatasystems.com. These go direct to ProRealTime and IG developers. If they can see clients are sending direct feedback as well it may help push this.

Hey @R-Walker, it's still not something they're willing to offer. James did put your feedback through but there's been no progression on this project because demand isn't there.

As mentioned in the previous forum, I will contact our corporate actions team about who can push this. I think it's a great idea that a lot of clients want. I will update on the other forum. Apologies for the delay in this project. Thanks

Hey, I will be contacting our corporate actions team about who can push this. I think it's a great idea that a lot of clients want. I will update on this stream. Apologies for the delay in this project. Thanks

Hey, I think that's a really good idea. I will mention it to our web developers. Thanks for the feedback

Hey, The demo leveraged account will work in the same way however there are some issues on the demo account because we test on there to make sure the live account runs as smoothly as possible. Unfortunately, as mentioned before, we don't offer demo for portfolios but you can find the performance information here. Say you wanted to see the data back from 31st July 2014, you can go back and see the performance since that time: https://www.ig.com/uk/investments/smart-portfolios/performance Thanks for your post. I will get this looked into so going forward this does not happen.

Thanks for your feedback message. When closing a short position you have to check the Ask price. I can see that GBPUSD did go up to 12938. We price FX using twelve currency providers and pick the best bid and ask at the time. At the moment GBPUSD is quite volatile due to market news. We keep our spread charges fixed but if the underlying widens then so will the price. With the USDCAD postition I can see the high at 22:05 as 13269.2. (using the Ask price, so considering you were closing a short position). I've checked with our desk and these were legitimate prices. I wouldn't be able to comment on how other brokers price their markets buy you find information on the Forex liquidity providers we use. We are a regulated company that follow the underlying market with spread and we make our money from the spread alone. We would not benefit from moving prices to stop clients out. Do you mind emailing us again at helpdesk.uk@ig.com and make sure it's from your email address registered with IG. Please also feel free to give us a call about this to discuss in more details.

Hey @xXUnderToesXx, thanks for your message and apologies for the delay in getting back to you. Order can reject for a number of reasons and the rejection may be different for leveraged or non-leveraged accounts. The best thing to do would be to contact our help desk because they will be able to check the rejection for the working order. Sorry I couldn't help more.

@ben91, I hope you're well. After speaking with our corporate actions team they said that the conditions of the takeover was cash for any SodaStream shareholders. This amount is still pending. Once the company announce how much they're giving to shareholders and distribute the funds to IG we will be able to remove the shares for your portfolio and allocate the funds. We do apologise for the delay but IG are not able to do anything until the company announce and pay us. All the best

Hey, thanks for your feedback message. We don't offer seminars/ webinars on APIs but it's something I can ask the technical team to offer for the future. If you are struggling with IG API there's a great community for API questions that you may find useful: https://labs.ig.com/community Let me know what you think of it

Hey, We do not restrict clients on how much they trade per day. We have some clients who use scalping as their trading strategy and we have no issues with this. Happy trading

Trade ByteDance (TikTok) ahead of its IPO, with the IG grey market By taking a position on a grey market, you’re taking a position on a company’s potential market cap ahead of its initial public offering (IPO). The price of a grey market is a prediction of what the company’s total market capitalisation will be at the end of its first trading day. If you think the estimated value of the company is over- or under-priced, a grey market enables you to take advantage of this disparity before the shares are released publicly on the stock exchange. Why are traders interested in grey market stocks? Traders are interested in grey market stocks because it can be a way of taking advantage of movements in the company’s share price before it has actually listed. Also, any activity is usually taken as an indicator for the direction the stock price will take once it has listed. The pre-market price can be used to gauge the demand for the shares. How to trade grey market stocks. Grey market stocks are traded over-the-counter (OTC), which means that they are not offered by a stock exchange, but only by brokers and trading providers. By taking a position on a grey market stock, you’re taking a position on a company’s potential market capitalisation ahead of its IPO. If you think that the company will be worth more than the price indicated, you can buy the market. If you think that the price is an overvaluation, you can sell. When it comes to settling your trade, this can only be done once official trading of the share has begun. IG calculates the settlement price based on the official closing price of stock on after first day of trading, as reported by Bloomberg. Where to find the grey market on the platform You can find this grey market on the platform by selecting Popular Markets> ByteDance (TikTok) IPO Market Cap (US$Bn) Let me know if you have any questions about this!

Hey Unfortunately we don't offer French agents on the community yet. Please note, ProRealTime version 11 should be out early 2020. We do apologise for the delay. Thanks

This is something that could definitely be taken on as feedback. I will speak with our non-leveraged platform development team and see what can be done. Thank you for posting this, I will keep this forum updated.

Hey @FRC- thanks for your feedback message. I can see why this can be a little confusing. When buying a put you want the underlying market price to go down. However, the option is priced depending on how likely is to settle below the strike price. If it's very likely the option will be priced high, if it's not likely then the price of the option will be lower. If the price at which you bought the put option is higher than what the put option sell price is at now it's not good for your position, it's more than likely that the underlying market price has increased. If you were to close the option out at $305 it means you would lose ($320 - $305) x size. If the underlying market price has moved down you should see that the option price normally moved up because it's more likely that at expiry the market price will settle below your strike price.

Hey @nit2wynit, glad you're back and looking forward to your posts.