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CharlotteIG

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Everything posted by CharlotteIG

  1. Hey @Mosta77 welcome to the community. The costs depend on what you're trading. For all Spread betting/ CFD products (apart from CFD shares) the charge is the spread. So the difference between the buy and sell price multiplied by your size. With CFD shares you are charged commission when opening and closing positions. Do be aware that with any cash/ DFB positions you will subject to overnight funding, which for most markets is taken if you hold the position through 10pm (UK time). You can find details of how these are calculate by clicking here. If you are interested in Share dealing/ ISA accounts you can find fees here. I hope this helps. If you need anything else, '@' me and I will be happy to look at your questions.
  2. @DSchenk- For US exchanges we can't offer L2 order book data, which is why the charges are the same for L1 and L2. Apologies that hasn't been clarified sooner.
  3. I will have a look what we can do. But as you mentioned it needs to be updated, which I can check how often that can be done. Further to this it is just IG sentiment, not sentiment for all traders.
  4. Hey @DSchenk- do keep in mind that that it states 'However, if you don't meet this requirement, or your trading activity is of extremely low value, then a £30 per month fee will apply on the last day of every calendar month.' But if this is the case we will turn off ProRealTime and notify you. You're correct, the best way is to open some large trades, preferably with markets that have large spread, to lose the money. From there, top it back up on the MyIG page by selecting Demo account> Payments.
  5. Hey @oziebloke- The sentiment is the way IG clients are trading. Do you think it might be useful for the IG sentiment to be on the platform, potentially somewhere on the ticket? @Caseynotes- If you have any thoughts on this let me know. It would be great to have as many opinions on this as possible.
  6. Hey @StefanGr Prices for commodity DFBs and cash CFDs are synthetically created using the two most liquid futures contracts. This will result in a natural movement between these two contract prices and will be included in overnight funding adjustments. You’ll then either be debited or credited depending if you’re long or short, and whether the next future contract price is higher or lower. You can see how we make our Cash price which then explains how the overnight adjustment is calculated by following the link below. The section you need to view is 'The better way to trade commodities'. Commodity cash price If this helps, the adjustment last night for Natural gas was 4.04 credit to short clients. For long clients the adjustment was a 4.38 debit.
  7. Hey, With Spread betting/ CFD accounts when trading a forward contract for shares the dividend is built in so you will not see an adjustment, this is the same for futures contracts for indices. When trading Cash markets you will see a dividend adjustment. If you hold a short position you will gain from the market movement therefore should see a debit on the account. If you hold a long position you will lose from the market movement therefore should see a credit on the account. Help with dividend adjustments These should reflect on your demo account transactions.
  8. @Fib550 After speaking with our dealing desk they confirmed that there's always been a credit for short positions held. This can be changed by the desk or our risk analysis team but you will be able to see the changes on the information section on the deal ticket.
  9. @Caseynotes That link should work now. Let me know if there's still issues. It's just an outline of their proposal for change. https://download.asic.gov.au/media/5241542/cp322-published-22-august-2019.pdf
  10. @Caseynotes You're quite right there are large changes in ACIS regarding margin. https://download.asic.gov.au/media/5241542/cp322-published-22-august-2019.pdf With regards to the new brokerages allowing clients to fund with Bitcoin we have heard of it but not looking to offer this payment method to any offices.
  11. Hey @Ottov, thanks for messaging on the Community. We do offer a service that moves your shares from your Share Dealing account to your ISA. This is called a 'Bed and ISA' transfer. I would advise contacting the helpdesk regarding the charges for this service. Alternatively, you can sell them yourself and buy them back in the ISA. We don't, unfortunately, have a service where you can merge the two account. Thanks, Charlotte
  12. Hey @Max Kelsall- Thanks for your message. I will bring this up in a meeting to our technical team to see if it's possible to add. I will keep you updated.
  13. Hey, Thanks for you message. No matter what happens with Brexit the FCA have announced that they will be keeping leverage the same for retail clients. You can read about this by following the link below: OPINION OF THE EUROPEAN SECURITIES AND MARKETS AUTHORITY It is unfortunate that the regulations have stopped some retail clients trading.
  14. Hey @dmedin I've spoken to the marketing team about this. Although we have the footnote regarding the 6 hour time off, I do see where you're coming from so I will pass on the information. Luckily they sit very close to me! Thanks for leaving your feedback
  15. Hey @fintrade01 You should be able to find old statements on the Dashboard by selecting Live accounts> Statement. If it has been a while since you traded those daily statements may not be there. You can get them by going back though your email inbox. The statements would have been sent from statements@ig.com. Alternatively, you can contact our helpdesk who can send you specific statements. If you simply want to see the transactions for a certain day you can use the History tab and select Custom.
  16. Hey @Fib550 We can go through an example. So say you were trading Bitcoin ($1) contract. Lets say Bitcoin is at 7954.88/7990.88. When you open the position it will be in a loss of (($1 x (7990.88-7954.88)) = $36. What you have to remember is until you close that position the profit/ loss is not going to be realised. So say you had a running profit of $100, decide to close it and the rate of GBPUSD is 1.28658/1.28675. We incorporate the 0.5% fee into the FX rate when we close your position. So we divide the Bid by 1.005 and we times the Ask by 1.005. Meaning we would convert the Dollar profit ($100) at a rate of 1.280179/1.2931837. That's how we incorporate our conversion fee. If you were holding Bitcoin for longer than 10 days you have to be aware that the overnight funding is a percentage. If you're long you currently pay to hold the position. If you're short you will be credited for holding a position. This fee, because you're holding the dollar contract, will be based off the consideration of your trade. When calculated it will then be converted at the FX rate + our 0.5% fee. So if you were holding $1 contract, size 1, and the buy price of Bitcoin is 7980 at the time the fee is taken the charge would be (7980 x $1 x 0.0548%) = $4.37debit. This will then be converted to Sterling at the fx rate + our fee.
  17. Hey @Fib550 I've had a look at your previous chat. If you're trading in a Dollar contract then when your profit/ loss is converted back to sterling we would use our fx rate to convert as well as add a 0.5% fee within that rate. If you're trading a sterling contract your profit/ loss is in sterling so we will not need to convert it.. Therefore the 0.5% fx fee is not going to be applied to your Sterling positions when you close it.
  18. Hey, The server we offer, IG-LIVE, works globally. All of our clients, including residents of Singapore, use this server. It shouldn't slow the platform due to your location. If you start trading and experience any issues, you can always contact our help desk who will be able to provide a solution.
  19. Hey @Ianbow321 When you open the deal ticket you should be able to see the option to add a stop on your iOS leveraged deal ticket. From there you will be able to add stops when you open positions. As well as this you can change the type of stop you're using by selecting 'Stop type'.
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