CharlotteIG

Thanks for your post. Having new customers come to IG is a positive thing for our business. If we didn't want to pay out referral bonuses we wouldn't offer the scheme. The reason an account rejects can be different. I would advise reaching out to us to figure out why. If someone over the phone says reapply then you will need to use a different email address and email us to let us know you've reapplied. All the best

You may find this page useful:

Hey, Welcome to the community. What is it you're lost with. If it's how to work our platform you may find the Academy useful: https://www.ig.com/uk/academy_lp1?CHID=1&QPID=1143547&QPPID=1&gclid=Cj0KCQjw9YWDBhDyARIsADt6sGZt0cCv0eN0TSCHNzVs-eIqkowqxBiH-SzglCLPk5YEPBM2I_1P3BUaAj4ZEALw_wcB&gclsrc=aw.ds If it's something else let me know and I will try to point you in the right direction. All the best

Hey, You will need to email us and request for the base currently to be changed from GB to AUD. All the best

Thanks for the post. I've just spoken to our corporate actions team and unfortunately it's not something we can do. Apologies for the inconvenience.

Thanks for your post. Please know the settlement period works on a T+2 (T+3 for US shares) basis. This means the cash for these shares won't settle on your account the day you sold them but two (3 for US) working days. Many thanks for your understanding. I hope this clarifies why you can't withdraw your funds at the moment.

Hey, Thanks for your post. 1) Once you have declared to IG that you've moved to another country you will not be able to pay any money into the account or buy more shares. You will be able to sell your shares though and withdraw funds. 2) Depending on how long you've had your account with us will have an impact on where the funds can be sent to. For example with very new clients you can only send funds back to the source you funded with. Reach put to us via email if you need us to check your account and let you know which withdrawal methods are possible. All the best

Hey Richard, Thanks for your post. If you want to put funds into your account to reach the max ISA limit there's no issue with that. What is it you want to do/ you're worried about so I can clarify. All the best Charlotte

Thanks for your post. Sorry you haven't been able to get through to us. You can request them via email. In order to complete your Bed & ISA, please complete the information required below: Bed & ISA process: Please ensure the full information is provided Account number: Share name: Number of Shares/ Value: Note: Bed & ISA's can only be actioned for UK shares only. Notification of costs: Costing is as follows: £40.00 dealing charge per share line. £30.00 capped spread charge. £2 PTM Levy (For transactions over £10,000 notional) Stamp Duty 0.5% of notional value (If applicable) You can make your request by responding to this email. The process may take up to a week to complete due to the volume of calls and emails we're experiencing currently. It may be worth putting the subject of the email as 'Bed and ISA urgent' as it's close to the end of the tax year (5th April). You are correct though you can sell your shares wait for the funds to settle and buy them back in the ISA but note that you have to pay commission and the markets can move whilst you want for the funds to settle/ transfer. All the best

Hey, Thanks for your post. You will need to put your client ID for your share dealing account in that slot. If the company holding the shares question you on this say IG doesn't give this out but when you (the broker) contact them the data will be provided. All the best and apologies for the inconvenience.

Hey, thanks for your post. To transfer your ISA from Lloyds to IG you will need to make a live account with IG> Add an ISA. Once these steps have been taken you will be able to go to the following MYIG page> Live accounts> Change account you're viewing to ISA> Stock transfer. and follow the steps from there. Transfers can take 4-6 weeks depending on how cooperative your current broker is. I hope this helps if you have any other questions let me know. All the best

Thanks for your post. What’s the GIN number when opening a Primary Bid account? The GIN number is your IG share dealing account number. This can be found on the MyIG page. Make sure that you are using your correct share dealing account number - do not use an ISA account number or one of your leveraged accounts (CFD or spread betting) as we will not be able to accept shares into these other account types. You can find more on the Deliveroo IPO here:

Deliveroo is now going to start trading on Wednesday 31st of March 2021 from 8am. The 7th April is the date being quoted in the press for unconditional trading. Therefore, Spread bet, CFD, GIA and SIPP clients can trade it on a 'when issued' basis from March 31st. Only ISA will need to wait until April 7th to trade.

Hey, Thanks for your post. If you're transferring shares out of IG you need to speak to the company you're transferring the shares to. They will more than likely ask you to fill our a form and then they'll contact us regarding the transfer. We don't have any exit fees. All the best

Hey @TomBoy, Thanks for your post. Sorry you haven't been able to get through to us. Unfortunately I can't look into your account and assist but I would advise sending an email with 'Transfer- Call back needed'. Again I'm sorry that you've reached out to us and haven't got the response you needed. I will pass the experience you've had with our customer service team on so we can take more steps to be better. All the best

Thanks for your post. Sorry you haven't been able to get through to us. You can request them via email. In order to complete your Bed & ISA, please complete the information required below: Bed & ISA process: Please ensure the full information is provided Account number: Share name: Number of Shares/ Value: Note: Bed & ISA's can only be actioned for UK shares only. Notification of costs: Costing is as follows: £40.00 dealing charge per share line. £30.00 capped spread charge. £2 PTM Levy (For transactions over £10,000 notional) Stamp Duty 0.5% of notional value (If applicable) You can make your request by responding to this email. The process may take up to a week to complete due to the volume of calls and emails we're experiencing currently. It may be worth putting the subject of the email as 'Bed and ISA' urgent as it's close to the end of the tax year (5th April). You are correct though you can sell your shares wait for the funds to settle and buy them back in the ISA but note that you have to pay commission and the markets can move whilst you want for the funds to settle/ transfer. All the best

Hey, Thanks for your post. Unfortunately you will not be able to participate. You need to be a resident of the UK and have and active share Dealing account. https://www.ig.com/uk/shares/ipos/deliveroo-ipo#Who-can-participate Sorry for the inconvenience.

Hey @TFFX_, Really good question! So yes you need to be a Deliveroo client. Only IG share dealing clients can participate and this is the account the subscription will be sent to once completed. The information can be found here: https://www.ig.com/uk/shares/ipos/deliveroo-ipo Thanks, Charlotte

Thanks for bumping me. I will speak to our AUS shares desk to see if they can add this IPO to our offerings and get back to you. All the best

In March the food home delivery service Deliveroo will look to IPO. UK clients with a share dealing account will be able to apply for a share allocation. The purpose of this thread on Community is to answer some of the FAQs around the IPO, Primary Bid partnership, and process of applying. Please add any questions you may have below. Reply to this topic: ask a question by clicking here How do I access the Deliveroo IPO with IG? You need a share dealing account if you don't already have one. Create account if you don't already have on, or use the 'Add an account' option in 'My IG' as shown below. Once you have an account with IG head over to PrimaryBid and create an account. See which issues and IPOs are available. Place your order through PrimaryBid. Enter your IG share dealing account ID to receive shares directly into your portfolio. Additional details are available on Primary Bid once you have signed up. NB: How to add a share dealing account? Go to My IG, then “Add account” Reply to this topic: ask a question by clicking here FAQ's: Who can participate in the placing through Primary Bid? UK Share Dealing clients. (If you own a leverage account (CFD or SpreadBet), you will need to add a share dealing account to participate. I have a share dealing account with IG. How do I apply? You can follow the instructions on this page. (To reiterate, this is only available for UK share dealing clients). When could the Deliveroo IPO happen? It is likely to happen on 31st of March for conditional trading. Unconditional trading is expected from the 7 April 2021. What’s the deadline to participate in the placing through Primary Bid? As per Primary Bid’s FAQ: “The expected timetable is that the Community Offer begins on 22 March and will remain open until 30 March at 11:59 p.m. Successful applicants will be informed of their allocations on or around 31 March 2021. Admission of shares to trading will not be until 7 April 2021. You may hear media reports about Deliveroo’s share price being up or down before April 7th. This is a period called ‘conditional trading’ and only available to institutional investors and not individuals, due to the different market rules for individual investing. Note that buying and selling shares may not be possible until some days after Admission, so you should take this into account before applying.” For more information, clients should contact Primary Bid directly. What is Primary Bid? Primary Bid is an investment platform that connects companies with retail investors. This gives everyday investors equal opportunities to participate in primary and secondary offerings that have typically been restricted to institutional investors. IG have a formal partnership with them to allow UK clients to access IPOs. Is there a maximum subscription per client? Yes £1000. This has been capped by Deliveroo. In which account should the funds be available in order to subscribe? Make sure you have sufficient funds on your Primary Bid account to subscribe. You will need to fund the Primary Bid account directly. What’s the GIN number when opening a Primary Bid account? The GIN number is your IG share dealing account number. This can be found on the MyIG page. Make sure that you are using your correct share dealing account number - do not use an ISA account number or one of your leveraged accounts (CFD or spread betting) as we will not be able to accept shares into these other account types. Will there be a fee when my subscription is transferred to my IG share dealing account? No, there is no fee. Will Deliveroo be available to trade on the IG platform? Yes, Deliveroo shares will be available to trade on the day of the IPO from 8 am (UK time). We will not be offering a grey market. Will I be able to find Deliveroo on the IG platform once it starts trading? Once the Deliveroo IPO is completed, the stock will be called Deliveroo Holdings and will be available as such on the platform. Who can open a position on Deliveroo once Deliveroo Holdings shares are available on the platform? Both leverage and non-leverage clients What will the Deliveroo share price be? The price per share has been set at a range of between £3.90 to £4.10. The share price will then fluctuate after the listing as buyers and sellers enter and exit the market Where can I find more information? More FAQ's are available from Primary Bid through this link. If you have any questions on the IPO, Primary Bid partnership, or process post them here so we can get back to you.

Thanks for your post. We're sorry for the delayed time it's taking to verify your accounts. I will pass this message onto our customer service team and ask them to reach out to you to get this resolved. The deadline for bank withdrawals is mid day UK time so we won't be able to send it today but I will see if it can be looked into before tomorrow. All the best

Hey, Thanks for your post. I understand your point and I will suggest having limit/ stop orders that only execute at a fixed price. When trading in the underlying market if you choose a limit order what you're asking from us is to execute at that price or better, same with the stop order but you're telling the broker to fill you at that price or worse. (Which from what you've written I can see you understand but just for anyone reading over this with the same question). We make money from spread and commission we have no benefit filling you at a worse price than what we can get. There are other brokers out there that make money from clients losing, we're not one of them. We don't find it beneficial filling clients at worse prices because they would be upset with the execution and won't continue trading with us. Also, this would be a regulatory breach and we're FCA regulated. I hope this helps Charlotte

Hey, You can set the rollover instructions on your MyIG page by selecting Settings> Rollovers I hope this helps, Charlotte

Hey, If you've forgotten your MT4 password we have to send you a link so you can reset it. You can request this link over the phone/ email. If you're emailing us you will have to include answers to 4/6 of he following questions below (Please do not respond to this post with these answers for security reasons). 1. Name and date of birth 2. Postal address on the account 3. Registered phone number 4. Last market you traded on 5. Approximate account balance 6. Last 4 digits of a card you've used to fund the account. I hope this helps, all the best Charlotte