CharlotteIG

Thanks for your post. If the market traded there we will execute stops however if this was just a spike and an error on our side stops/ limits don't get executed. Further to this we hedge the same way as the majority of our clients. Meaning if 60% are long and 40% short we will hedge the uncovered long 20%. We don't win when clients lose. All the best

Thanks for your post. If, before resetting your password, you had three unsucessful password attempts your account will be locked for security reasons. To get the account unlocked please email/ call/ live chat us. If you're emailing us you will have to include answers to 4/6 of he following questions below (Please do not respond to this post with these answers for security reasons). 1. Name and date of birth 2. Postal address on the account 3. Registered phone number 4. Last market you traded on 5. Approximate account balance 6. Last 4 digits of a card you've used to fund the account. I hope this helps, all the best Charlotte

Hey, I've reached out to our credit team so they can give you clarification for this. Unfortunately I can't check the status of the pro upgrade. All the best

Hey, You will have to get in contact with our team so they can reset these settings and they you can enter them again. All the best Charlotte

Hey @Prapti, The potential reasons normally would be: Stop loss (as you mentioned you didn't have one so this is eliminated) Margin ( Similar to above) Did you potentially set a working order the opposite direction and select net off? When triggered these will close off your existing positions. Unfortunately I can't be account specific so am unable to give you the answer you desire. You can check your account history to see if that give you an insight into why it's close. Otherwise you'll have to wait for our help desk to get back to you. Sorry I couldn't help more. Charlotte

Hey Peter, Thanks for your post. Your IG and MT4 details are different. When you opened your MT4 account you should have received two emails. One providing your username and the other providing your password. If you're having difficulty finding these please email us at helpdesk.uk@ig.com. Explain that you need your MT4 username and a MT4 password reset link. For us to send out this information we will require answers to 4/6 questions below: 1. Name and date of birth 2. Registered address 3. Registered phone number 4. Last 4 digits of a card you have used to fund the account 5. Last market you traded 6. Balance on your account. Please do not respond to this post with answers to these questions. I hope this helps and if you need anything else let me know All the best, Charlotte

Thanks for your post. With our Spread betting account all markets incorporate the cost into the spread so when you close your position you don't have any commission fees. With our CFD account however we do have commission each side for shares which you can find by following the link below: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-shares-cfd-product-details If you're a UK client you can have exposure to the same shares but you will not be charged commission. If this is something you might be interested in reach out to us. If you don't want to call us you can email us with the information about what happened and then ask us to break down the costs on the spread betting account to see if it's something you want to consider. But with CFD you have to be aware of the commission before trading so you've included the cost when thinking of your desired profit. All the best Charlotte

Hey, So sorry for the inconvenience and how it was dealt with. Your CFD account will now be declined. If you still want to have an account with us you can reapply and just select Share dealing (you have to have a share dealing account once opened you can add your ISA). Please note, if you have any difficulties signing up would it be possible for you to use a different email address (once opened we can change it back to you desired address). Apologies again with how this was dealt with. All the best Charlotte

When trading on a CFD account for shares you're charged commission. Make sure the amount you're trading and profit goal you desire takes into consideration the amount of commission you need to pay: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-shares-cfd-product-details If you're a UK client you can use the spread betting account if that works for you because you don't pay commission on shares the charge is incorporated in the spread. All the best Charlotte

Thanks for your post. The reduced commission fees work per calendar month not from the first time you traded: So if you traded 3 times in February, in March you will have the reduced commissions. I hope this helps clarify why you were charged. All the best Charlotte

Hey, If you chose a limit day or GTC (good till cancel) order you can be subject to partial fills in the underlying. Your order goes onto the exchange and will stay on there when the markets open. We don't have control over what does/ doesn't get filled unfortunately. All the best Charlotte

Hey Jonathan, Thanks for your post. We don't offer Canadian stocks on our platform and only offer stocks that have large market cap on our leveraged accounts. We also don't offer Cannabis stocks. Sorry for the inconvenience. All the best

Hey, I'm unable to see your trading activity. If you believe you've lost money and it's IG's fault please reach out to us via email so we can look into it for you. If you'd prefer a call back so we can walk through it let us know in the email. All the best

Hey, Thanks for your post. Spread betting is only available if you're signed up with our UK office and you're a resident of the UK. If this is the case you can add a spread betting account to your portfolio by selecting MyIG> Add an account> Add Spread betting. All the best, Charlotte

Hey, Thanks for your post. I've asked your account manager to reach out to you regarding this. Apologies for the delay. All the best Charlotte

Hey Jane, Thanks for your post. The reduced commission fees work per calendar month not from the first time you traded: I hope this helps clarify why you were charged. All the best Charlotte

Hey Fabo, If you place 3+ trades in January, that means in February you will receive the reduced commissions. You can find these reduced commissions below: https://www.ig.com/uk/investments/share-dealing/costs-fees The promotion is reduced commissions for some markets (e.g. US shares, UK shares) if you place a certain amount of shares in the previous calendar month. If you were to trade 3+ times in your first month it means in the 2nd month you will have those reduced commissions (if you choose to use them). However if in the second month you do nothing you will have to pay full price commission on the 3rd month. I hope this helps if you have any questions let me know by putting @CharlotteIG All the best

Roblox share price surges following direct listing Online games company Roblox has joined a long-list of companies from the last year – including the likes of Snowflake, Bumble and Unity – which have enjoyed a strong day one pop following their listing on public markets. Unlike those three companies however, Roblox skipped the IPO process completely, instead choosing to take the direct listing approach. Compared to an IPO, under a direct listing, a company sells its shares directly without the help of investment banks. Of course, that doesn’t mean there’s no oversight. On Wednesday, before trade commenced, the New York Stock Exchange set a reference point of $45.00 per share for Roblox. Demand for the stock went well above that reference point when its shares became tradable on the NYSE, with Roblox opening at $64.50 per share and finishing out the session at $69.50 per share. At Wednesday’s closing price, Roblox trades some 54% ahead of the reference price set by the NYSE. Putting the fun back in fundamentals: The FY21 outlook While it's hard to say if yesterday’s investor frenzy was justified or not, Roblox has posted and continues to expect strong growth in the coming year. To illustrate that point, for the year ending December 31 2020, Roblox said it had 32.6 million daily active users and boasted over 30 billion ‘hours engaged’ on the platform. This translated to total booking of $1.9 billion and total revenue of $924 million. As with many other companies that have listed to much fanfare, Roblox also remains loss making, recording a $253 million net loss in FY20. Looking ahead, Roblox’s management has forecasted continued lofty user and revenue growth for FY21. For the first quarter of FY21, the expectation is for daily active users (DAUs) of between 37.6-39.6 million, implying a growth rate of between 59-68% on the prior corresponding period. Revenue growth expectations are comparably high, with the company saying it expects Q1 revenues of between $320-335 million. The company does however expect daily active user growth to moderate significantly for the full-year (FY21). Here the company said it expected full-year DAUs to come in at between 34.6-36.4 million, implying a growth rate of between just 6-12%, on the prior corresponding period. Full-year revenue growth however is poised to remain elevated, with the company guiding for FY21 revenue of between $1,440-1,515 million, implying an impressive growth rate of between 56-64%, on the prior corresponding period. By comparison, non-GAAP bookings are expected to come in at between $2,000-2,125 million Those considered expectations are built on the assumption that a post-COVID world will hurt growth, at least to some degree. Here management said, as: ‘Restrictions ease, we expect the rates of growth in 2021 will be well below the rates in 2020, however, we believe we will see absolute growth in most of our core metrics for the full year.’ Shane Walton | Financial Writer, Australia | Publication date: Thursday 11 March 2021

Hey @Ckingdom, Thanks for your post. Unfortunately we don't offer a share dealing demo account as it's too hard to replicate in the demo environment. Apologies for the inconvenience. All the best

Hey, We do have flexible ISAs so you can withdraw money just, as you mentioned, put it back in before the end of the tax year. All the best

Hey @Kkr76, I hope you're well. Firstly the transfer would be between Share dealing to share dealing account. Not share dealing to ISA. I will go through the steps you can take to do that after the steps below on how to get your shares to IG. So with share dealing transfer you can do on by opening an account with IG. Once opened you can fill our our transfer form by selections MyIG> Live accounts> Change 'Account you're viewing' to share dealing> Transfer. Follow the steps from there. Transfers take around 4-6 weeks depending on how cooperative Halifax is. Share dealing to ISA transfer We can't make transfers from a share dealing to an ISA account so once we have the shares in the share dealing account you have 2 options: Option 1: Sell the shared on your Share dealing account, wait for the funds to settle 2/3 working days, move the money to your ISA, buy the share back Option 2: You can transfer shares from your share dealing account to ISA via the Bed & ISA process, which involves selling the shares and repurchase them on the ISA account. This process can be done over the phone with one of our dealers. It'll cost £40 in commission per line of stock to sell the shares on share dealing account but free of charge to repurchase on the ISA. There will also be spread costs which is capped to roughly £30 per line of stock, however, this is generally cheaper for the majority of stocks. If you have any other questions let me know by quoting my comment or putting @CharlotteIG

Hey, No withdrawal should take this long. If you reach out to us and as for proof of the withdrawal you can send it to your bank/ PayPal. If they're still unable to allocate your funds we can raise an investigation. All the best

Hey @sus123, Transfer: General rule is, no splitting current isa allowance between 2 brokers of same isa type unless transfer is in flight. If you wants to split inflight, it is your duty to ensure you don't over subscribe. IG Fees: We don't charge for transfers but you should check your currently provider incase they have an exit fee. Quarters are: Jan-Mar, Apr-Jun ... There's no minimum value of commission for the quarterly fee. Three trades = no custody fee. Say you make 2 trades though and the commission totals to £20, you will only be charged (£24- £20) = £4 Your accounts collate meaning if you have a share dealing and ISA account you will only be charged £24 custody fee for the two. You can trade on either account to count towards the custody fee. All the best

Hey, The US line is available on the share trading account: You can find the available to trade time zones in the get info section. Let me know if you need anything else. All the best

Hey, Your account manager will be able to assist you with this. You should have received an email from them when you first joined. If you ask them for an approximate time frame they'll be able to assist you. All the best