AntonL-IG

Hi @David30b @dmedin @Caseynotes, We found that it was a problem for all users who have BitDefender installed, it creates extensions in certain browsers such as Chrome, Firefox and Safari which then blocks the New Web Trading Platform from loading up. The easiest way to get around it when using chrome is to type chrome://extensions/ in the URL field, then disable the BitDefender extensions. Our developers are working on a permanent solution as it may happen after every BitDefender update. Hope that helps. Anton

Hi @TONY_UK, Due to the nature of EA's they are very hard to support, they are all 3'rd party scripts so we do not know what the conditions or intended functionality is. For support on an EA you can to go to the MT4 community forum: MQL4.com. Thanks Anton

Hi , From the screenshot it looks like is correct, it is a connection issue or possibly a firewall problem. The Pull data is a type of offline mode that ProRealTime switches to if connection is lost to the ProRealTime server, if connected the Pull data should display as Push+. You can try this link to configure your firewall, it may resolve the problem. Configure Firewall Thanks Anton

Hi There is a problem with indicator alerts in in general, our developers are looking into it and we hope to have it resolved as soon as possible. The problem is not specific to the new platform, the back end software used for alerts is the same whether you set the alert from the new platform or the old platform. I am sorry that you are receiving delayed alerts, the investigation is treated as a priority and once resolved you will be able to receive immediate alerts on any of the platforms. Thanks Anton

Hi In Prorealtime the answer to allot of your questions would depend on your timezone settings in Prorealtime. Right click on the chart and go to "custom trading hours" to see which settings you have in use. A1: Pivot points would be calculated based on the candles visible on your chart, from that same trading hours section you can either include or exclude weekend data. A2: Trading hours are also set from the same section mentioned above. B: You would set up your trading times from the custom trading hours section, each category has its own settings so for instance shares UK and shares US would have their own individual time zone settings. If you have any further questions then please let us know. Thanks Anton

Hi , The volume bars on our web trading platform uses the color of the corresponding price candle so if the price candle is red the volume bar will be red. In MT4 the volume bar color is determined by whether the previous bar was higher or lower, if the previous bar was higher then the next bar will be red. The values differing between MT4 and the IG platform could be due to a delayed feed, on Mt4 it would not be as quick to update as it would be on our web platform. Do you generally experience a difference in the amount on the last candle only? Thanks Anton

Hi & I checked with our MT4 Technical team and unfortunately it is not as simple as importing our IG chart data into MT4. Due to the complexity of the task it will not happen in the near future. Thanks Anton

Hi There was allot of work done in the last week in terms of resolving errors on the P&L Breakdown report, any data from 15/09/2017 should be correct now. If it is still incorrect then please mail us a screenshot of what your report looks like to helpdesk.uk@ig.com Thanks Anton

Hi , Yes using ProRealTime you can definitely create an automatic strategy to place trades based on a crossing over/under a certain indicator conditions. You are also able to make use of multiple conditions in one strategy. If you would like to see an example of what a strategy could look like then click on this link: ProOrder Thanks Anton

Hi The smaller the timeframe you use the less historical data you can see. Typically the minimum data limits would be: Tick data; (Tick by tick, 1 minute, 2 minute and 3 minute): 2 days Intraday data: 5 minutes and up to but not including 60 minute time-frames: 1 month Hourly views will have: 3 months Daily view: as much data as possible. I checked on my side and the limit for the DAX on a hourly timeframe would be 2016, there is unfortunately no way to increase this as that is the way that data is managed. As data exceeds one year then it will be consolidated into daily data which is why if you switch to daily you are able to go further back. Thanks Anton

Hi all PRT is back up and running, and we're working on backfilling the missing data. Once the data has been backfilled, ProOrder strategies will recommence. Anton

Hi all Unfortunately, the issue is still ongoing. ProOrder automated strategies will not be operational right now, so please ensure you manage any positions via our web platform or apps. You can call our helpdesk to turn off any strategies if you wish. Anton

Hi all We're aware of the technical issues and are currently investigating. Anton

Hi , , , There is a display problem where some charts have gaps on them. A solution was found by the technical team who are currently implementing the fix, we hope to have it resolved by the end of the day for all charts. We apologise for the errors on the charts Thanks Anton

Hi We have picked this up earlier today and escalated the issue to our app developers, I am sorry about the error and we hope to have it resolved for you as soon as possible. Thanks Anton