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AntonL-IG

IG Staff
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Posts posted by AntonL-IG


  1. Hi @David30b @dmedin @Caseynotes,

    We found that it was a problem for all users who have BitDefender installed, it creates extensions in certain browsers such as Chrome, Firefox and Safari which then blocks the New Web Trading Platform from loading up. The easiest way to get around it when using chrome is to type chrome://extensions/ in the URL field, then disable the BitDefender extensions. 

    Our developers are working on a permanent solution as it may happen after every BitDefender update. 

    Hope that helps.

    Anton

    • Thanks 1

  2. Hi 

     

    There is a problem with indicator alerts in in general, our developers are looking into it and we hope to have it resolved as soon as possible. The problem is not specific to the new platform, the back end software used for alerts is the same whether you set the alert from the new platform or the old platform.

     

    I am sorry that you are receiving delayed alerts, the investigation is treated as a priority and once resolved you will be able to receive immediate alerts on any of the platforms.

     

    Thanks

    Anton 


  3. Hi 

     

    In Prorealtime the answer to allot of your questions would depend on your timezone settings in Prorealtime. Right click on the chart and go to "custom trading hours" to see which settings you have in use.

     

    A1: Pivot points would be calculated based on the candles visible on your chart, from that same trading hours section you can either include or exclude weekend data.

     

     A2: Trading hours are also set from the same section mentioned above.

     

    B: You would set up your trading times from the custom trading hours section, each category has its own settings so for instance shares UK and shares US would have their own individual time zone settings. 

     

    If you have any further questions then please let us know.

     

    Thanks

    Anton


  4. Hi ,

     

    The volume bars on our web trading platform uses the color of the corresponding price candle so if the price candle is red the volume bar will be red. In MT4 the volume bar color is determined by whether the previous bar was higher or lower, if the previous bar was higher then the next bar will be red.

     

    The values differing between MT4 and the IG platform could be due to a delayed feed,  on Mt4 it would not be as quick to update as it would be on our web platform. Do you generally experience a difference in the amount on the last candle only?

     

    Thanks

    Anton


  5. Hi 

     

    The smaller the timeframe you use the less historical data you can see. Typically the minimum data limits would be:

     

    Tick data; (Tick by tick, 1 minute, 2 minute and 3 minute): 2 days

    Intraday data: 5 minutes and up to but not including 60 minute time-frames: 1 month

    Hourly views will have: 3 months

    Daily view: as much data as possible.

     

    I checked on my side and the limit for the DAX on a hourly timeframe would be 2016, there is unfortunately no way to increase this as that is the way that data is managed. As data exceeds one year then it will be consolidated into daily data which is why if you switch to daily you are able to go further back.

     

    Thanks

    Anton


  6. Hi

     

    Unfortunately we no longer provide an IG windows app from the app store, I also checked with the developers to see if we have a link we can send you from where you would be able to download the app but the app is entirely discontinued. Unless you have access to a IOS device on an Android device then you would not be able to download the app.

     

    I am sorry for the inconvenience caused by this and I understand that you prefer using a windows device, there is just not enough mobile windows users for us to continue providing a windows app going forward.

     

    Thanks

    Anton

     

     


  7. Hi

     

    At this stage DDE export is not in development and as a result will most likely not be added in the near future. We do offer API from the labs.ig.com webstite which can perform the same function but as you noted in your post it does require a certain level of coding experience.

     

    We will keep you posted if there are any developments in terms on DDE exports in ProRealTime.

     

    Thanks

    Anton


  8. Hi

     

    We have asked IT finance this question before based on the screenshots you had sent to us. IT finance replied that the data they use is the un-modified version of the feed, this is something they cannot change. You can perhaps specify your trading hours for the LSE feed however this would limit your historical data by a considerable amount.

     

    We would be happy to query this matter with IT finance again if you have any new data on the issue.

     

    Thanks

    Anton

     

     


  9. Hi

     

    You are correct, at the moment you can only create drawings in the price window so if the indicator is displayed in a separate window then you would not be able to add a drawing to it. It might be something worth considering for future updates so I have forwarded your suggestion to our developers.

     

    Thank you for the feedback

    Anton


  10. Hi

     

    At the moment there is no plan to include the tick data volume from our platform's FX pairs to ProRealTime, I will send your feedback to IT finance for further consideration. At the moment you will only be able to see volume for instruments where the volume data will comes from an exchange or underlying market such as shares and indices.

     

    Thanks

    Anton


  11. Hi

     

    At the moment we do not have any indicator to display historical spread, we also do not have the ability on the charts to display the bid, ask and mid price at the same time.

     

    I will send your suggestion to our developers to be considered in future updates, it might be possible to add indicators that will display spread based on the date of the candles, the same could apply to the prices where the candles could maybe overlap or have a line on the chart displaying the mid/bid/ask price along with the current price that is viewed similar to what is available on MT4.

     

    Thanks

    Anton

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