Richiep123

I have a trading account with IG for well over 10 years these issues that i or everybody has seen was not like this say over 3 years ago its only the last few years that the issues we are having are a regular occurrence.. 3 days of issues around the same time frame just after 2:30pm but also if you trade at 8am opening although your trade is there as you can see it in p/l the trade is not showing in open trades on android devices but it shows on the computer platform i have told IG about these over 6 months ago still not fixed although they keep sending out updates for the mobile platform hoping a fix would be part of the update but not...When i try & close the position it states error has occurred cant close the position as i was in profit of £70 when i eventually it allowed me to close the position it was - £7 but when i closed it the positions showed up on both mobile devices which is VERY VERY STRAGE not the 1st time this happens but if you trade around 8:05am it allows you to put the trade on with no issues...HHmmmmmm Yesterday i tried to put a trade on just after 2:30pm but i couldn't as it kept saying price has changed like the price that i am being offered is not the price so there is a lag or delay on the price. .Eventually when i managed to get into a trade it would not allow me to move my stop or limit as it kept coming back with error.. Today i tried to put a trade on at around 14:40 pm when i did all 3 of my device mobile/tablet/computer has issues with the platform STRANGE although my charts on the computer were still moving i called IG & spoken with the help desk they could see my trade but also offered me if i wanted to close the position which means they still had control of the platform & it was just effecting the users & not IG as a whole.. around 1hr later everything is working again STRANGE again...For a company that makes well over 70 million plus a year they would have the infrastructure IE: servers/apps/networks that could handle these issues with out any problems at all but also have a failover/mirror which if anything goes **** up which clearly happens on a regular basis it fails over the mirror so the users would not get or see any issues....

yes happened again to me also today, obviously platform still has issues. Samsung note 10 using own data has the issue... Samsung tablet on fibre has the issue also laptop so this tells me its not our hardware or internet as i have proved this above might but common but this platform should be 100% as its our money that's at stake..

yes happened again to me also today, obviously platform still has issues. might but common but this platform should be 100% as its our money that's at stake..

this happened on both my android devices so its not web browser related as the app has the same issue also yesterday.. so looks like all platforms & apps were effected.

I've had the same issues yesterday the charts would not load on my recent trade list or my live trade on Wall Street i was in I was trading blind im not happy platform seems flaky or something else IG might be doing on purpose makes me think that!!! but also what I have been having issues with is when I put a trade on it dont show up in my trades column but if you look at my funds it states I'm in a trade ive closed the app logged back dont make a difference then it appears 2-3mins later. Ive also noticed that the pairs that I trade regularly on charts seem alot longer to open than me opening a pair that I don't trade on do anyone have these issues also??

I've had the same issues yesterday the charts would not load on my recent trade list or my live trade on Wall Street i was in I was trading blind im not happy platform seems flaky or something else IG might be doing on purpose makes me think that!!! but also what I have been having issues with is when I put a trade on it dont show up in my trades column but if you look at my funds it states I'm in a trade ive closed the app logged back dont make a difference then it appears 2-3mins later. Ive also noticed that the pairs that I trade regularly on charts seem alot longer to open than me opening a pair that I don't trade on do anyone have these issues also??

I've had the same issues yesterday the charts would not load on my recent trade list or my live trade on Wall Street i was in I was trading blind im not happy platform seems flaky or something else IG might be doing on purpose makes me think that!!! but also what I have been having issues with is when I put a trade on it dont show up in my trades column but if you look at my funds it states I'm in a trade ive closed the app logged back dont make a difference then it appears 2-3mins later. Ive also noticed that the pairs that I trade regularly on charts seem alot longer to open than me opening a pair that I don't trade on do anyone have these issues also??