nit2wynit

I'm just **** and inconsistent!

Casey has no Idea what he's talking about. Gap and Go strategies are nothing different from any other trade. Just smaller Timeframe. Don't waste your breath trying to convince him. He doesn't even use the retail platform. If he trades at all it's Forex and Indicies on Mt4. Dschenk didn't stick to the Gap and Go principles. He often let his losers Run too far, but he consistently made profits. However, his strategy wasn't something that I thought could work in the long run. He would often risk 4-1, but his success was around 80%. What this often meant was he would make 8 good trades and take £20 on each but then let the last 2 run against him to remove all the profits he made. He seems to be doing OK now. Maybe he'll pop back in to clear up Caseys remarks.

Hi, you need to consider the Spread also. If your Stop is within the Spread it might not be possible. For instance, if the Spread is 6pt (the difference between Buy and Sell price) then the order or Stop will Fill either side of your desired Stop depending on Long or Short position. I think. Edit: Are you Spread Betting or Buying Shares?

Hi, thanks. I've a Short position which I placed on Friday @ 35.80 with a Stop Loss in place at 37p I've just managed to get thru to IG for the 1st time in 3 months, but I've been trying for 2 hours. I've been told my position is Safe and my Stop Loss is in place and it will activate should the position reverse.

This still happens now. I've been complaining about it for over 12 months. I don't even get replies now! FCA need a call?

You are not alone here. Did you get this sorted?

@CharlotteIG can you help me please?

Been on the phone all morning. Keep getting cut off.

I've a Short Position with Sig Plc. The status has changed to 'Phone IG to Trade'. I can't get thru. Anyone tell me what has happened and what I can do about it? Keep calling? Thanks.

I've quite abit of evidence proving it now. Still not contact from IG.

I have suffered since joining IG in April 2019.

I blew my small account today because of this. I simply didn't know what was happening on screen.

I don't even know if it's worth putting this in here. Trading Hertz. I had a Stop at £4 going short. Regardless of spread etc. the Stop line Moved down. It's not a trailing stop. Chart data not updating in realitime. Volume missing. I have it recorded. I give up.

I can't answer, but waiting for some myself. I've been trading this last week. doubled my small account going Long, then Left a Short position open over the weekend. It's just spiked and wiped my account out almost completely. Now I can't short it. Typical.

It has recently been pointed out that this forum is not actually a Technical Forum but a Community forum only. There is help available in here but they appear to be overun with questions, especialy Technical in nature. I'm afraid you are another frustrated customer at the end of a very very long queue.

Hi, I believe even on the Demo you can suffer Slippage. This is where the position closes as close to the requested point when you click Close. If the market is volatile, going up and down in the background, then Slippage is the difference between you pressing Close and the actual Order being executed. I think.

@CharlotteIG I have a small trade running with Hertz.....My Stop was at 6pts @ a mere 0.24ppp euating to -£1.44. The position is missing from the chart but the position is still open at -£5 almost.... This needs addressing asap. Thank you.

Hi, Charlotte, I've still have no-one get back to me regarding my video emails I sent 2 months ago.

lol

It doesn't Casey.

Same here

It's OK Charlotte, I apologies also if I have been short on here. I know you're doing your best. When I joined this platform and forum back in April 2019, I was on Every Single Day, for Hours at a time while I learned. During this time i encountered several problems which still exist today. What appeared apparent is that what I was reporting back then, according to some people in the forum, was Isolated and at My End only. Is it possible i simply observed them more often? Is it possible i noticed problems well before the majority did? There are not that many people active in this forum. I myself was not present for almost 6 months but surprised to see myself on the leaderboard. The same people post in here daily. Maybe most people got tired of the problems and simply didn't bother checking in with the Forum as I found myself doing? Calling is futile. Asking for Technical Help in here is futile (evidenced by the amount of unanswered questions in the Technical section) Chat is futile and, as proven by myself, e-mailing is futile. Thanks again.

Charlotte.........How can it be isolated? The OP literally states he can't adjust his Stop Loss. Others have claimed they can't Close Trades. Others have claimed as I have that the Trade is actually missing from the chart. Nothing about my experience is isolated. The only thins so far that I can see that may be isolated to myself is missing chart data as in Volume bars. This does not change the fact I have sent several email to Help desk in 12 months ahd had No Replies. Most recently I sent 2 videos of my screen showing chart, and time and my inability to move my Stop OR Close my trade. Showing Missing Volume Data..... The forum is awash with people pointing out several different or similar problems with the platform. Please don't try to put me in a Pigeon hole. I've already been ignored. As I've pointed out, I estimate around £400 in 12 months lost to platform issues.

I have sent emails including screen videos and had no response in 2 months. I have several issues relating to Trades hitting a Limit where I had no Limit. Stop loss can't be moved. Can't close trade for 20 mins or more. The list is too long. Currently trading Velocys Plc. Missing candle info and volume data. Different on each time frame. I see candles up till 15th May, then nothing till today. This is really a joke now and IG are not addressing their broken platform.

Hi, that's correct. You must maintain minimum Margin and Account Balance or your positions will be automatically closed. This is called a Maintenance Margin. This is to protect your account. However, there is a Time Limit and trades will not be closed immediately. However, I'm not sure of the Time you have to add Funds to your account before the positions are closed on your behalf.