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Posts posted by rallyartist
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I'm also facing this problem. Every now and then all my chart drawings are lost, colour palette and chart settings are reset. The worst thing is this happens every once in an while and when it happens, the settings reset intermittently in a few minutes if you try to draw anything or change any settings away from default.
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Thanks @CharlotteIG for your response and tip!
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I've gotten an answer from IG support, sharing his answer here for benefit of other users -
QuoteThe minimum guaranteed stop distance is increased on a Friday every week.It will then be reverted back to normal once the markets reopen on Sunday.- 1
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Wall Street instrument has been having min 10 points guaranteed stops for orders. This seems to have changed to 2-3% of underlying price (500-800 points) instead.
I noticed this change halfway through the Friday US trading session. Can I check if anyone knows if this is a permanent or temporary change? Thanks in advance!
Platform reset to default?
in IG Technical Support - Platform and App Help
Posted
I'm also facing this problem. Every now and then all my chart drawings are lost, colour palette and chart settings are reset. The worst thing is this happens every once in an while and when it happens, the settings reset intermittently in a few minutes if you try to draw anything or change any settings away from default.