JamesIG

Hey - certain teams can see your trade activity (such as the dealing desk, client services so they can assist with dealing questions, and account managers if you have one). Trading on the actions of clients is illegal, and we have a number of automated functions in place to stop this happening. It's worth noting that its highly likely that this is the same for all deal execution brokers and share dealing platforms - I wouldn't be able to see how they could function otherwise!

Yes, unfortunately we can not post to some local Apple stores. We have a PWA (progressive web app) which is accessible when you use your mobile application to log into IG.

Which stock specifically are you referring to and I'll be able to investigate?

Let me speak to our Client Money team and let you know.

This should be possible - please double check your alert settings via MyIG > Settings > Price and Dealing alerts (and make sure Indicator Mobile Push is ticked).

In a similar manner to our position preview feature you can now see your working order shaping up on the charts as you start creating orders from the ticket. Simply input your order direction, size and level and you will be able to see a preview on the chart. You can then decide to drag you Stop and/or Limit from the chart to define their absolute level and see the related Risk/Reward Ratio. Once you are happy with this just place your order from the ticket et voila! If you have any comments, feedback, or questions on this please add your thoughts to the comment section below. Client feedback is a driving force behind platform improvements and all suggestions are forwarded to the appropriate project management and product ownership teams. NB: You will need to make sure 'position preview' is on - you can toggle this by right clicking on the charts and navigating to 'show'.

If you like to change between different intervals on the IG desktop charts (from 1 minute candlesticks to 5 or 10 minute candles, or to hours, days or months) then we've just made it easier with keyboard shortcuts. Whilst on a chart you can type any number from 1 to 5 on your keyboard to bring up a small 'interval' dialogue box, confirm your choice, and hit enter. For example: 1 minute intervals: type 1 then enter 5 minute intervals: type 5 then enter 1 hour intervals: type 1 h then enter 2 hour intervals: type 2 h then enter 1 week intervals: type 1 w then enter See crosshair data on future dates You can now place your cursor/crosshair on a future date and see the level and time/date where you are positioned. Whilst this is a very minor update which could be seen as a trivial feature, it can become quite handy if you're looking at a trend and want to know exact levels and the time they will be reached. Simply position your cursor in the future and you’ll see the corresponding information straight away. If you have any questions or feedback on this, please feel free to share in the Comment section below.

Please double check your settings in MyIG > Settings > Price and Dealing Alerts. Make sure the 'dealing' section is ticked as appropriate.

Margin is returned instantaneously. Please try and refresh the platform in case this is just a display issue caused by the browser. Please also check the open positions to make sure the position has actually been closed, and that you haven't accidentally gone long and short by using the 'force open' option available on the deal ticket.

Hey - as noted in the message I just sent you I believe we have tried a number of times to contact you based on the details linked to your account. I believe looking at the correspondence that we've had with yourself, over this period Deutsche was in an auction period which means the underlying exchange halted the ability to trade this stock. This was reflected on the IG platform over the same time.

Our charts team sort prioritization by a number of things - most notably on feedback from clients. Unfortunately whilst it may be very important for some, when you look holistically at the client base it isn't requested as much as you would like. We collate feedback from 200,000 clients all over the world and at this stage it doesn't seem as highly requested as other features. Even on Communities 34,000 posts it's only been noted maybe twice in over 4 years? Furthermore, there are other things which come into consideration - technical requirements, cost benefit analysis, whether or not we have the option on a different charting package etc. Whilst you can't get log scales on IG charts, you can on ProRealTime which may be worth investigating (via PRT settings). Hope this helps.

The Barrier price is the distance between IG’s underlying price and the knock out level + premium. For example as below, the market is 28725 and the KO is 27000 (which is a difference of 1275). The KO premium is 10, so the price is 1285. In your example the barrier price is the 50 points plus whatever the KO premium is. If you fill in a deal ticket, the premium and price should auto populate.

Don't believe we have had any other reported issues with demo accounts. What specifically are you referring to / what do you see / what error message do you get? Have you tried on an alternative browser / device?

Hey - I've asked the Trading Services team on this side to give you a call. I believe they were still investigating the event. They should be in contact today.

Hey @MrE - we have a number or resources available which guide you through these first steps of spread betting (or CFD trading if you're outside the UK). Video on how to spread bet: https://www.youtube.com/watch?v=zhJIV5wmiaE Article on IG.com: https://www.ig.com/uk/spread-betting/what-is-spread-betting-how-does-it-work Our interactive Academy course: https://www.ig.com/uk/learn-to-trade/ig-academy (also check out the Live Session tab for other webinars) Let me know if you're spread betting or on a CFD account and i'll try and give a worked example laying out the 'cost', as well as deposit required to place the trade, and your total notional expo

Hey - I believe this was because the Market Maker quote was worse than best bid/offer, and quote size is less than NMS which means the trade was rejected for best ex. I believe this has gone through now (with the RSP 'get quote' being at or within the BBO) but let us know

I don't believe so, however I've reached out to our Charts product owner and I'll get back with a more conclusive answer.

You should be able to login here with your IG details https://www.dailyfx.com/login

Hey - the requirements for an IG password include 8-20 characters one upper case character one lower case character one number

Unfortunately our API doesn't support the share dealing platform I'm afraid, and I'm unaware of any other portfolio tracking applications.

For those interested we did a video on this recently

hey - spread (in the same way as for FX, futures and shares) are variable based on the underlying liquidity and any market volatility. At the moment I can see that BTC is 50, however earlier today it was 38.

Some IG content on Silver for those interested...

What do you mean visually? You can obviously see your open positions and running P&L, but are you referring more to infographics / charts etc?