JamesIG

Coinbase is currently still in its price discovery phase on the underlying exchange. As soon as its available to trade in the underlying market, you'll be able to trade it online and on mobile. Keep up to date with IG twitter handles: https://twitter.com/IGSquawk Use the right hand 'twitter feed' to keep up to date throughout the day. Keep an eye out on the platform - the yellow phone symbol will turn green!

hi @3104dale - You should be able to see IG as a broker in the drop down menu on Primary Bid. On top of this you can find your IG account number in the following area. What’s the GIN number when opening a Primary Bid account? The GIN number is your IG share dealing account number. This can be found on the MyIG page. Make sure that you are using your correct share dealing account number - do not use an ISA account number or one of your leveraged accounts (CFD or spread betting) as we will not be able to accept shares into these other account types.

Hi @Lavendertrader thanks for the question. For clarity 'closing only' is a status which can be applied to any market, not just GME and AMC. The purpose of this blog post was to highlight the specific action taken to improve our service to clients, which by extension resulting in highlighting the 'closing only' status applied in this instance. Whilst I can't discuss your specific trades or account on an open public forum we can talk about PNPL more broadly. Looking at this ticker it seems to be a UK listed SPAC with a market cap of around £7 million (and only 2 weeks ago would have been less than half that). Given the tiny market cap we are unable to offer this on a leverage account, however you can trade it directly on a regular share dealing account (in the regions where we offer this product offering - for example the UK or Australia). The reason for this is based in all the regular reasons for trading small illiquid markets via leverage - easy to build a sizable % ownership very quickly in an illiquid market (i.e. you'd only need 70 people using £1000 margin on 5:1 leverage for a significant 5% stake in the company / SPAC assuming all trades are hedged). I hope that has helped clarify things for you.

Hi @Obaid - thanks for the question. Unfortunately I am unable to discuss the specific reasons which may have resulted in a delay on your withdrawal request. I can however talk more broadly about the most common reason which may have impacted a withdrawal. As part of IGs AML policy we have an obligation to make sure we are returning funds to the original source of the deposit. That means if you deposited with a card and you're trying to withdraw to a bank account we may require additional verification documents. Your card issuer, probably VISA or Mastercard, is a different entity to your bank (HSBC etc). There could of course be other specific reasons which are specific to your account. I've forwarded your account details onto our trading services team who will look into this for you. Please keep and eye out for an email or phone call from us.

Hi @TFFX_ - great question - thanks for taking the time out of your day to reach out. Over the last few days the sudden and significant increase of interest in a few specific equities has been quite phenomenal to watch. As an established trading platform with over 45 years experience we obviously are familiar with periods of volatility, but what makes this event unique is the broader interest it has been given. The coverage in the mainstream media, the narrative of 'main street vs wall street', and the concentration on a few specific stocks has resulted in an unprecedented reaction from many people throughout the world - some of which are taking the opportunity to trade for the very first time. Whilst its great to see an increased interest in the financial markets, our focus is to provide a stable platform for the hundreds of thousands of clients we already service who are trading on over 17,000 global markets. This, along with striving to offer a transparent, supportive, and helpful customer experience are a couple of our top priorities. To achieve this we sometimes have to make difficult decisions such as the ones we've acted on over the last few days. We started this last week by increasing technical capacity, increasing the number of client service support staff, reducing and ultimately stopping new applications so we could focus on our existing client base, and prioritizing specific work initiatives to address the volumes. On Friday the tough decision was make to set GME and AMC to closing only. This means that new positions cannot be opened on those markets, however clients can of course buy or sell to close their open positions. By restricting new positions on those 2 single equities we can reduce the significant and concentrated volumes we are seeing, especially over 14:30 GMT when the US equity main market session opens. Alongside this we've continued to work hard over the weekend to increase capacity and allocate internal resource to supporting our existing clients. Whilst I completely understand the frustration that the 'closing only' decision had we believe it was appropriate to prioritise the service we provide to existing clients who have little interest in trading these specific equities (just like yourself). We shall continue to monitor the situation closely and act accordingly, however as I'm sre you can appreciate, its difficult to speculate on possible actions for future events. The thing that will remain consistent however is prioritising the service we provide to our existing clients, and striving to offer a seamless digital trading experience. I'm afraid that as a listed FTSE 250 company we are unable to share any information on volumes.

Hi @lj2301 - thanks for the question. The whole purpose of Community is to connect likeminded clients who want to discuss the underlying financial markets, support each other via the help section, and discuss IG news (from new product developments to events which impact your trading experience like margin changes). Whilst some of these goals can be achieved with third party sites such as reddit, having our own forum allows for better integration into the IG ecosystem, for example integrating into the dealing platforms 'New and Analysis' section in the left hand flyout, or accessing via mobile. There are smaller advantages as well such as being able to align our brand and also integrate into internal systems and processes. We continually look at new ways to service clients so I'll make sure to pass your suggestion onto the client facing support team. In the mean time if you have any other questions please feel free to post in the section of Community you think is most relevant.

Hi all Over the last 24 hours or so you may have seen some official communication similar to the below. To run parallel to that we thought we would run a Q&A today to answer a few of your questions. Whilst you can of course ask anything you like below, the standard community guidelines apply; for example I can't discuss personal trade information or account details on a public forum. [UPDATE: whilst the live Q&A is over, we will periodically review any new questions and reply accordingly. You can ask any other questions you want as normal on the regular forum here] Last week shortly after the US open some clients may have experienced issues accessing the IG trading platform. These incidents were brought about by a sudden and significant increase in activity, largely from new clients. For those who were impacted I’d like to apologise that you haven't received the seamless digital trading experience you have come to expect from us. This, along with a professional, consistent, and market leading level of client service will always be our top priority. Whilst we reacted quickly to address this spike of interest by increasing trading services staff, limiting and ultimately stopping new applications, increasing technical capacity, and prioritising efforts to manage and support our existing client base, we understand that more needs to be done. Over the weekend we have worked especially hard to further increase capacity to better address the spike in trade volumes and frequency. We will be closely monitoring the impact of the changes we have made over the last few days and making any additional changes where necessary. As part of our goal to increase the stability of the trading platform and improve our service levels we have set a couple of equities, GME and AMC, to ‘closing only’. This means that clients with existing positions can buy or sell to close, however new positions cannot be opened. This decision addresses the significant interest these equities have received which have resulted in lower service levels for all other clients on our platform. As a trading services provider our priority is to offer an efficient, stable, and seamless digital trading experience on over 17,000 markets to our established client base. Whilst the recent events in the underlying market may have added new challenges and considerations, we shall continue to prioritise these things above all else. Thanks very much. James

Hey all Those who have been here a while will know that I oversaw the transition of our Community from the previous 'red theme' to the forum platform we're using today. It's been great getting to know the more active members and following your trading style and interests, and helping new traders get to grips with the platform. I'll still be floating around from time to time as a passive member so whilst @CharlotteIG will be the primary point of contact, tag me if needed (just be aware the reply may take a few days!). I'll still be at IG but heading up our new Products team. Our key focus is to develop and optimize the different ways you can trade on our leverage platform - new assets, new products, new markets - it should be an exciting time. Thanks for the conversation, and speak soon. 👍

Hey @nokuthulan313 - welcome to IG Community! Have you seen the News and Analysis section on the dealing platform? It may be of interest - we have a few trade ideas from IG analysts as well as Reuters news. Have a good day

I'm sorry but I don't understand what you're asking for? Please can you rephrase?

Expected index adjustments Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 21 Oct 2019. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? As you know, constituent stocks of an index will periodically pay dividends to shareholders. When they do, the overall value of the index is affected, causing it to drop by a certain amount. Each week, we receive the forecast for the number of points any index is due to drop by, and we publish this for you. As dividends are scheduled, public events, it is important to remember that leveraged index traders can neither profit nor lose from such price movements. This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

We certainly can, however please also note that the Monday figures are always available on the week proceeding. thanks.

No, it isn't. Whilst it's known that trading on the worlds global financial markets can be tough and has risks, I must reassure you that your thoughts on our business model is incorrect. This has been discussed a number of times, however I'll copy and paste for the sake of the convenience. Our business model is based on providing individuals with the opportunity to trade the world’s financial markets, in exchange for fair and proportionate transaction fees. However, we do not typically benefit from trading losses that an unsuccessful client may experience. We do not have a view on the direction of the market, and it is entirely in our interest for your trade to be executed correctly based on the instructions you provided. There is absolutely no benefit what-so-ever to IG having a stock available on the platform which you can't trade on. As we earn revenue from you trading, we want you to trade, not lose. You can read more about that here, https://www.ig.com/uk/how-does-ig-make-money or watch a video (which we're looking to update) here: As a financially regulated company which is listed on the LSE, this methodology is supported by our quarterly and annual results, and our latest Investors Relation presentation which may be of interest. If you'd like to discuss this in more detail, I'd suggest you give us a call.

Nat Gas is an undated commodity which you can read more about here. https://www.ig.com/uk/commodities If you wanted to trade something which has a greater transparency to the underlying market, you can trade the futures market.

right click, "show", make sure HLOC is not ticked. Hope this helps.

Hi all On the back of an obvious increase in marketing and spam on IG Community, all new members first posts now require content approval from a moderator or myself. Approval usually happens very quickly, after which new member posts will be live for others to see. Moderator approval is only required for the first post, after which all posts will be instantly auto approved. Make your first post or comment today to get involved with Community. For existing members: please use the 'Report Post' function in the top right hand corner to bring such posts which slip through the net to our attention quicker. Thanks.

Hey Mark - in this instance it is purely a business decision relating to the strategic direction of the local office. Not a very colorful answer I appreciate, but hopefully provides some clarity. It may be worth speaking to our sales team if you would like more information or would like to discuss options.

Our cannabis index, like all indices, is simply a collection of individual stocks. If the asset price of the individual constituents fall, so too will the index. We created the cannabis index for clients who wanted a more diversified exposure to the sector. From the start of the year the index has risen from 750 to around 1250 in March, before pulling back to the 580 levels you can see now. You can trade this long or short, and therefore should be able to benefit from a falling price.

Hey - our corporate actions team sent out the following email on the 18th of September which I believe you are referring to. Paladin Energy Ltd has announced a Share Purchase Plan (SPP) whereby eligible shareholders have the opportunity to purchase up to a maximum of AUD 30,000 worth of shares. THE ISSUE PRICE WILL BE AUD 0.115. ELIGIBLE HOLDERS MAY APPLY FOR A PARCEL OF NEW SHARES IN AUD 1,000 INCREMENTS FROM A MINIMUM OF AUD 1,000 UP TO A MAXIMUM OF AUD30,000. THE OFFER UNDER THE SPP NEEDS TO COMPLY WITH THE LIMIT IN ASIC CLASS ORDER (09/425) AND (10/105). UNDER THE CLASS ORDER, ELIGIBLE SHAREHOLDERS MAY ONLY ACQUIRE A MAXIMUM OF AUD 30,000 WORTH OF SHARES UNDER A SPP IN ANY 12 MONTH PERIOD. ALLOCATION OF NEW SHARES WILL BE AT THE SOLE DISCRETION OF THE COMPANY. THE OFFER IS SUBJECT TO SCALE BACK. SHOULD THE OFFER BE SCALED BACK WE WILL APPLY THE SCALE BACK IN ACCORDANCE WITH THE TERMS AND CONDITIONS OF THE OFFER. THE SCALE BACK POLICY IS AT THE SOLE DISCRETION OF THE COMPANY. To take part in the SPP, we require an instruction from you before 12pm AEST on the 03.10.2019 advising how much worth of shares you are subscribing for. Please ensure the correct amount of money is in your share trading account at the time of instructing, or the request may fail. These funds will be reserved until the SPP has been fully processed. An instruction to us is not a guarantee that you will be allocated any or all the shares that you have subscribed for. There are instances where no allocation will be made to you, for example the SPP may close early and/or be fully subscribed. IG holds no responsibility for share allocation outcomes or any failure for you to be issued the shares requested. By participating in the SPP you acknowledge and agree that you will not hold IG liable for any of the above. Please give us a call or drop us an email using the same email address registered to your account, using the following details. Unfortunately I can't take this instruction via Community. T 1800 601 734 / +61 (3) 9860 1734 E helpdesk.au@ig.com

On a share dealing account? Unfortunately not. First stage will be to replicate current functionality in the new HTML5 format, and then look to improve on certain aspects such as this.

Thanks for flagging caseynotes - this has been fixed now.

Hey all - we're looking to have the new share trading platform available very early on in the new year. Thanks for the interest, we'll make sure to update all clients leading into the event.

Unfortunately as a UK listed leveraged provider there are regulations which means 'margin offsetting' is no possible, even for fully funded positions.

Thanks casey - it's also worth stating that over that time period the underlying liquidity providers (aka - the international banks) are also closed. The global FX market is shut.

Whilst you can trade certain currency pairs, we don't offer physical delivery (i.e. you wouldn't be able to withdraw) any Chinese Yuan.