JamesIG

For anyone interested, here are some 'behind the scenes'.

Hi all - apologies about the earlier issue @nightingale @Caseynotes @Whiterose @sanjayish and anyone else who may have been watching. You can now watch the video back using the link below, or updated video in the main blog.

For those following this chat, please see the video link below.

UPDATE at 13.07: Hi all - unfortunately we are having issues pushing to YouTube. This is now Live on the platform only. We'll push the recorded video to Community afterwards. Apologies about this - our two live shows this morning didn't have issues so we'll need to investigate.

for those interested this kicks off in 40 minutes and will be available after the live show. If you want to submit any questions please do so on that link below as I won't be checking this thread.

Continuing our #IGCommodityChat and following our previous chat on gold, join us on Thursday the 29 November at 1pm (UK time) to discuss the future of the oil market with industry advisor Malcolm Graham-Wood and Spencer Welch, director of oil markets at IHS Markit. Submit your questions now or during the live show Use the comments section at the bottom of the blog (even if you're not an IG client or not logged in) and we'll put them to the panel. If there are any questions which we don't get to in the live show our senior sales traders will look to get you an answer and continue the discussion. We'll also look to answer questions posted here. UPDATE at 13.01: minor technical issues will cause a delay with the start of the stream. I will update when we're live. UPDATE at 13.07: This is now live on the platform only. We'll push to Community afterwards. UPDATE at 14.10: The live show is now accessible above. With so much uncertainty surrounding the future of the oil market, we’ll be taking a look at how the industry changes might influence the price of oil. You can watch the live stream at 1pm (UK time) via the trading platform.

Hi @jabroni - when transferring shares out of IG you need to be in contact with the new broker you are moving your positions to. In most cases this involves you filling out a form on their side. As you noted above, the rejection seems to have come from your new broker, not IG, rejecting your form due to you not filling in the specific lines of stock (or all stock lines) you are looking to transfer. We'll look to get this resolved as soon as you have completed their requirements for transfer.

I have just had a look at your account and it looks like it's open and ready for you to trade on. Please try again and if you have any issues let me know.

Hi all - just wanted to drop this in as it seems contextual to the conversation. Any questions or comments feel free to add them to the post

What is the future of gold? After the recent success of the #IGCryptoChat and #IGForexChat we'd love you to join us on Thursday 22 November at 1pm (UK time) to discuss the future of gold on our first in a three part series on commodities for our #IGCommodityChat. We’re sitting down with professional investor Simon Popple and Ross Normal, CEO of Sharps Pixley, to discuss what the future might be for gold markets, and giving you the chance to ask him questions as part of a live Q&A. Gold discussion topics The discussion will cover a wide range of topics that relate to gold, including: Could companies halt operations if the cost of gold falls too low? How does a lack of new deposit discoveries impact the price of gold? Where is the demand for gold coming from? Why does the price of gold respond to market volatility? What is the relationship between gold and the US dollar? What are the gold stocks to watch at the moment?

Shares are recorded on the CHESS Sub-register when you are broker sponsored, and controlled by your broker who issues the client with a unique Holder Identification Number (HIN) which identifies the client’s holdings. If the client has shares held with different brokers, the client will then have more than one HIN. IG do not issue HINs, as we operate under the custodial model. The receiving broker only needs our PID (20018) to transfer stock.

we don't have that at the moment, but it would be an interesting idea! I'll pass it on - thanks for the feedback!

We are hosting our third live IG Forex Chat on Thursday 1 November at 6.30pm (UK time), where we will be exploring what the year ahead could hold for emerging market (EM) currencies. You can watch the discussion live in the IGTV player within the web trading platform, or using the YouTube link below. The whole purpose of these talks is to give you direct access to our panel and provide a platform for you to ask any question you wish about the subject in hand. Submit your questions below now! With emerging market currencies having been exceptionally volatile in 2018, we take a look at what the next 12 months could hold for related forex markets. Our discussion will cover a broad range of topics, including: The emerging market currencies to watch over the next 12 months How the dollar’s valuation will affect EM currencies The effects of changing commodity prices How the value of the US dollar, Chinese renminbi and Russian ruble will change Who are the experts? Paul Bratby is a self-employed trader who specialises in Elliott wave analysis. As well as trading via his personal account, he runs My Trading Buddy (MTB) and Wave5trade (W5T), which provide a wealth of trading tools and information about the forex markets. Raj Dhall is a market analyst, whose content has appeared on TradingView, FX Daily, the Society of Technical Analysts, London South East, Interactive Investor and Zero Hedge. His writing focuses on the influence of macroeconomic and political events on the markets.

hey - unfortunately this isn't roadmapped, but I shall pass this on to our chart teams as feedback items.

Apologies @RichB-Trader - I misinterpreted the original question. Whilst PRT can't be launched in the browser window, they do have an app. Although PRT offer a mobile app we have no plans to offer it alongside our ProRealTime offering in the near future. This is based on our current development roadmap. We may to look to change this in the future, so thank you kindly for your feedback.

Hi @Duna - because we offer a leverage trading platform there are a number of minimum financial requirements which are needed when it comes to earnings and savings. This is a regulatory requirement (to make sure the accounts we offer are appropriate for the audience we are providing them to) and there is therefore a base level. For whatever reason if a client's specifics is below this then unfortunately we are unable to provide an account. I hope this clarifies things.

Orders will need to be placed separately and can't be attached conditional. I believe I answered this on a different thread but for your convenience and to summarise "Several exchanges no longer accept GTC orders, including GTC stop orders. They have decided that such orders are a risk to investors who may see their orders executed at inopportune times due to temporary volatility in the market." We offer a pure DMA (direct market access) functionality where we don't come between your input order and the underlying exchange. Because the exchange themselves don't offer the order type, we don't either. Whilst some brokers do offer a sort of hybrid DMA where they take your order and automatically push a synthetic GTC order type (by automatically submitting your order as a new order every day), this isn't currently a function we provide. I appreciate that some clients do want this functionality, so I'm going to go and speak to our Head of Shares directly to relay feedback items such as this (as well as things like DRIP functionality etc).

that would be dependant on the time and asset or stock (specifically which stock is that's the case). Let me know and I can investigate.

Expected index adjustments Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 29 Oct 2018. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Divs are highlighted in orange. Special dividends this week You can see the special dividends listed below. Unfortunately we do not have granular insight on the effect on the index for the index in question, however the below maybe helpful for some. Index Bloomberg Code Effective Date Summary Dividend Amount AS51 IAG AU 31/10/2018 Special Div 7.8571 IBEX ITX SM 31/10/2018 Special Div 21 SX5E ITX SM 31/10/2018 Special Div 21 RTY COLB US 06/11/2018 Special Div 14 RTY HFWA US 06/11/2018 Special Div 10 How do dividend adjustments work? As you know, constituent stocks of an index will periodically pay dividends to shareholders. When they do, the overall value of the index is affected, causing it to drop by a certain amount. Each week, we receive the forecast for the number of points any index is due to drop by, and we publish this for you. As dividends are scheduled, public events, it is important to remember that leveraged index traders can neither profit nor lose from such price movements. This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

I've just been informed that your account manage has tried to contact you a couple of time however it looks like the phone number you supplied isn't working. Please can you either give us a call, or check your emails (including junk mail) as your account manager has emailed as well

Hi @Monnapulato - I have just reached out to your New Business account manager and asked them to investigate exactly where they are with this. She should be contacting you directly at some point today. Hope this helps resolve the issue and open the account as soon as possible .

To summarise from Investopedia: "Several exchanges, including the NYSE and NASDAQ no longer accept GTC orders, including stop orders. They have decided that such orders are a risk to investors who may see their orders executed an inopportune time due to temporary volatility in the market." We offer a pure DMA (direct market access) functionality where we don't come between your input order and the underlying exchange. Because the exchange themselves don't offer the order type, we don't either. Whilst some brokers do offer a sort of hybrid DMA where they take your order and automatically push a synthetic GTC order type (but automatically submitting your order as a new order every day), this isn't currently a function we provide. I appreciate that some clients do want this functionality, so I'm going to go and speak to our Head of Shares directly to relay feedback items such as this (as well as things like DRIP functionality etc). @h7 - this was the post. Apologies I didn't finalise the reply!

I believe this should have been outlined in an earlier email correspondence, but please try your DOB, for example 01011980 (DDMMYYYY) if your birthday is first January 1980. Let me know.

Distance is the actual distance away you want to first set the stop level before it starts to move, or step up. It's similar to level, however level is an exact stop price point, whilst distance is a fixed value away from where the market is right now. Say the market is 100 and you're limit order to open a position is at 95 with a stop level of 70 (a distance of 25 points), if the market gaps over your entry point to 93 you're going to be filled at 93 with a stop still at 70 (even though the distance is now only 23). With an open position, distance becomes fixed (i.e. 25 points away will always be 25 points away). I hope this clarifies.