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Everything posted by JamesIG

  1. Please make sure you are looking at the corresponding bid / ask price. Just checked this and on EURNZD at the time of the trade (32 mins past the hour- N.B. my time shows 14.32 whilst your shows 17.32 due to time differences) you can see the highest price was 1.68762. You can also see that the market continued to move against you after this time breaking well into 1.68780 I hope this resolves your query.
  2. Hey folks - just looked into this. CTC statements (which are specifically for UK share dealing accounts) were sent out on the 24th of July. I believe this would have resolved your query @Funchap as it was 2 days after your post. @GTRAIN - I can see you are an Australian resident. CTC wouldn't apply to you. I therefore assume you are referring to a regular tax statement? These aren't automatically generated, but I have spoken to someone in our trading services team who will be sending you one today. If this isn't what you were referring to, please reply to the email we send you outlining specifically what it is you are after. All the best.
  3. Yes - we'll certainly be fixing, however I don't know expected date. We won't be turning this off that's for sure.
  4. Unfortunately there is no other location for this, however generally speaking these numbers stay the same day on day (granted unless interest rates change). You can always give us a call to get an indication of the swap rates for specific crosses, however this is the only other method.
  5. Hey all - apologies on the delay here. Let me find out whats going on and the expected send date.
  6. I'll pass this on to our technical support team. I have been unable to reproduce this, but if any other client is experiencing issues please comment on this thread. Thanks.
  7. We have a great new feature which is available on desktop charts: you can now trade faster by choosing to place a working order directly from the charts, rather than needing to fill out the deal ticket, and take full advantage of our drag and drop stop/limit functions. This new feature should reduce the effort and number of steps required to place an order, remove the need to type, and also offer a clear visual preview of your order before placing. To place your working order straight from the charts... Hover your cursor on your desired level (taking advantage of the cross hair to find support and resistance). Right-click on the chart at the desired level. Select “Dealing” and confirm a Buy or Sell order (NB: to speed up the process the order size would auto fill with the last used size by default. In the video below, because no previous trades have been made on this account, a size is entered manually). You can drag up and down your Stop and limit levels (defined as absolute levels) and see your risk reward ratio. Click on the “Place Order” button to confirm. working orders click and drag.webm
  8. Hi Rob - this is a Bloomberg terminal and therefore unfortunately it isn't accessible unless you have one. There is a number of websites out there which provide similar information though.
  9. Hey, we use amalgamated prices from a number of different liquidity providers (LP's) and then take the best bid ask prices to give you the smallest spread. Put simply it's our own pricing which currently isn't available on Tradingview.
  10. You may find our ETFscreener useful https://etfscreener.ig.com
  11. You can find some information on our Market Data pages you may find useful. For example, on GBPUSD (senitment correct at time of post, but obviously subject to change). https://www.ig.com/uk/marketanalysis/ig-forex/gbp-usd
  12. The US stock market opens from 2:30pm to 9pm London time, which means many UK-based trading companies only allow you to trade these individual stocks up until 9pm (with other regions having restrictions based on their local time zones). We know that many IG clients want to trade outside of these hours, especially over earning season, so we sought to offer you 'extended hours' on many of these major companies. Trade the US FANG index 24 hours a day at IG This same concept applies for a bespoke IG index, available on the platform under "US FANG", which we now also offer 24/5 trading on. This means that you can take advantage of market movements after the main session closes, and better manage your risk with deal execution all the way up until 1am midweek, and up to 10pm on Friday (UK times - local times will vary). Check your local Help and Support pages for more information. Where next for the FANG? US earnings season schedule 2019 Several major companies release their quarterly figures across similar months every year: January and February April and May July and August October and November See below for a list of major companies and the dates of their latest/upcoming earnings announcements. * Dates in square brackets [DD/MM/YY] are expected reporting dates; to be confirmed.
  13. The US stock market opens from 2:30pm to 9pm London time, which means many UK-based trading companies only allow you to trade up until 9pm. We know that many IG clients need to trade outside these hours to make the most of company announcements. That's why we've made sure our clients can trade CFDs and spread bet on dozens of key US stocks at the most important times - up until 1am Mon-Thurs and 10pm Fri (London time). This offering is also available to share dealing clients, from 12pm-10.30pm Mon-Thurs and until 10pm Fri. You can read more on that here: https://www.ig.com/uk/shares/out-of-hours-shares
  14. hey @newtradersimon - there is no requirement to deal all the deposited funds in a single equity. You can split your cash as you see fit.
  15. The 'popular markets' list is an IG curated list and therefore you can't remove individual assets from it. You can however just make your own watchlist from scratch if you want complete control over the assets on it.
  16. Sorry for the late posting. This is now available in the following location...
  17. Expected index adjustments Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 22nd July 2019. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Figures and adjustment dates can be affected by public holidays. Special Divs are highlighted in red. How do dividend adjustments work? As you know, constituent stocks of an index will periodically pay dividends to shareholders. When they do, the overall value of the index is affected, causing it to drop by a certain amount. Each week, we receive the forecast for the number of points any index is due to drop by, and we publish this for you. As dividends are scheduled, public events, it is important to remember that leveraged index traders can neither profit nor lose from such price movements. This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.
  18. Depending on the location this was a combination of regulation and local app store policy, however a requirement for local presence (physical office in the region for example) was the commonality.
  19. Hey - certain teams can see your trade activity (such as the dealing desk, client services so they can assist with dealing questions, and account managers if you have one). Trading on the actions of clients is illegal, and we have a number of automated functions in place to stop this happening. It's worth noting that its highly likely that this is the same for all deal execution brokers and share dealing platforms - I wouldn't be able to see how they could function otherwise!
  20. Yes, unfortunately we can not post to some local Apple stores. We have a PWA (progressive web app) which is accessible when you use your mobile application to log into IG.
  21. Which stock specifically are you referring to and I'll be able to investigate?
  22. Let me speak to our Client Money team and let you know.
  23. This should be possible - please double check your alert settings via MyIG > Settings > Price and Dealing alerts (and make sure Indicator Mobile Push is ticked).
  24. In a similar manner to our position preview feature you can now see your working order shaping up on the charts as you start creating orders from the ticket. Simply input your order direction, size and level and you will be able to see a preview on the chart. You can then decide to drag you Stop and/or Limit from the chart to define their absolute level and see the related Risk/Reward Ratio. Once you are happy with this just place your order from the ticket et voila! If you have any comments, feedback, or questions on this please add your thoughts to the comment section below. Client feedback is a driving force behind platform improvements and all suggestions are forwarded to the appropriate project management and product ownership teams. NB: You will need to make sure 'position preview' is on - you can toggle this by right clicking on the charts and navigating to 'show'.