JamesIG

davealpro wrote: I am trying to trade MCS. I get the following message; "Limited Risk trading is not available on this market at this time." I am not sure why. The market is open. It is FTSE250. Hi - if you have a limited risk account then you will need to have a guaranteed stop on your trade. In some instances however, the market you are trading can't have guaranteed stops ( because it is too volatile for example ), and therefore you wouldn't be able to open a trade. You can read more about limited risk accounts using this help and support link.

From a financial perspective if you are holding a share in a spread bet account via a forwards contract then you will pay the spread to get into the trade and that's it. You will also have to close, or roll the position at the date of expiry. If you are holding a DFB then you will pay an overnight charge as laid out here. These are done automatically if you hold a trade through 10pm UK time. Advantages of spread betting https://www.ig.com/uk/spread-betting https://www.ig.com/uk/spread-betting/the-benefits-of-spread-betting Advantages of CFD trading https://www.ig.com/uk/cfd-trading https://www.ig.com/uk/cfd-trading/benefits-of-trading-cfds

Hi - please can you confirm which of the follow you are looking at? MORT - NYSE listed - VanEck Vectors ETF Trust MORT - London listed - Mortice Limited If it's the second this will be because the market is too illiquid to offer on leveraged trading, usually due to a small market cap, or small free float level. You should however, be able to purchase on an un-leveraged share dealing account.

Hi - sorry this has taken so long. I still believe the previous message was correct at the time given the time of year, however if you let me know (via a private message) which ETF you are referring to I shall go and investigate with the Corp Actions team.

JustinC wrote: Hi James, Just set up an account looking to execute my first trades from my share trading account not CFD. Filled out the W form online to allow trading US shares. Got this message trying to buy Alibaba stock on NYSE? Emailed help desk Hi - unsure when it was you were trying to purchase, but if it was a similar time to when you posted on Community then it's likely it was because the market was shut over the weekend / holiday hours. Please try again during market hours and if you are still having issues give us a call and we'll be able to investigate on your account specifically.

Hi - unfortunately we can't deal in US OTC stocks, and hence you won't be able to find this on the platform.

Hi - when a dividend is paid it will go to our prime broker first (for example Citi) who will then send the funds over via a BATS transfer. This usually take a couple of working days, however because of the recent holiday season it will take longer. As soon as we've received the funds you should see it posted on your IG account as a cash value, and you'll be notified via the overnight statement. I believe these funds should be with you very shortly. I hope this clarifies things and apologies for the delay.

not to worry - any questions you have about the new platform what so ever (from how to do XYZ, to where is this/that/the other) please ask and I'll help best I can.

Hi - unfortunately this isn't on our road map at present for mobile, however I will certainly submit it at the end of the month to our developer teams. However to manage expectations I wouldn't see this moving up the priority list due to other road mapped projects. The primary reason for the desktop push in the new web trading platform was due to a number of clients requesting this as the primary screen they trade from when dealing for extended periods. A mobile, however, doesn't have as significant a 'time in use' value which is probably why client demand isn't quite as prominent. EDIT: to this end if any other community members want this please note in the comments section below so I can provide greater client sentiment. Thanks

Unfortunately this isn't on our roadmap at the moment, however I shall submit it to the appropriate dev teams and the dealing desk at the end of the month.

Hi - this stock is only available on the share dealing platform I'm afraid and won't be able on leverage. This is because the market cap of this stock is below the minimum required which is £10m.

Hi - so there are minimum levels which you can invest. What specifically are you looking at trading on and via which account type? For example if this is a stockbroking deal then you'd be looking at a minimum of £8 to buy (and then £8 to sell) so therefore at a total cost of £16, you'd need a £50 investment to increase by at least 32% to even break even. The restrictions are there to stop this happening.

Hi - Thanks to for giving an in depth reply. I just thought I'd probe for a bit more information so I can best answer your question. Which market are you specifically looking at trading? Caseynotes in right in saying that market liquidity is the most important aspect when closing a deal, however there are a number of nuances which this can relate to. For example if you trade a small cap stock that trades exclusively with a market market and you are looking to sell to close, the market maker may not want to take up your sell order and in this order you won't be able to offload anything. Sometimes you may have a large position in a liquid stock however you mat not be able to close your full position at an exact level if the volume just isn't there. Sometimes, as correctly pointed out, over black swan events such as the SNB, even multinational banks pull liquidity which causes the bottom to fall out of the market and you are stuck with a position. It's also worth noting that just because on the charts a market ticks at a certain price, it won't have infinite liquidity at that price. Other times the markets may simply be closed on IG (for example you can't trade USD crypto from 10pm Friday until 8am Saturday). Guaranteed stops are certainly an option, so if you can give me a little more info about your query and hypothetical trade I'd be able to give a better answer.

Hi The book cost is the actual cost of buying the shares at the time you bought them. The market value is the value of the shares there and then at that point in time. Say you bought 100 shares at 200p per share. Your book cost is 100 x 200p = 20000p a.k.a £200 Say the market then goes to 250p per share. Your book cost is still £200 (as the price you paid for the stock hasn't changed), but the market value is now £250 I hope this clarifies things but let me know if I can help further.

Exactly that - unfortunately we don't offer the API for a Share Dealing account and we have insufficient client demand to warrant the back end work to get it set up. If this changes we will make sure to inform all clients who have shown interest in the past.

Hi - unfortunately we don't have a demo Share Dealing account which you can practice on, however the look and feel is very similar to the classic platforms. Execution is very intuitive and if you would like to have one of our sales traders on the phone when you first place a deal, or would like a walk through, please give us a call.

Hi - this should be possible in the 'edit position' section when on mobile. If you are on a desktop or laptop please give us a call and we'll be able to do this for you over the phone.

Hi all - sorry to report that the Apple Watch app has indeed gone. From a broad overview of our client base there seemed like there was insufficient use to justify the cost to develop and maintain the offering. I periodically collate all feedback submitted on IG Community, so if any other clients would like to feedback to us, please let me know.

Hi - this stock is already on the IG platform. You should be able to find this if you have a CFD or spread betting account.

Hi and welcome to IG Community. Please let me know which stock you are looking at and I will look into this for you.

Hi , and and welcome to IG Community. Feel free to ask questions to other traders or the IG Mods, post trade ideas, and discuss anything to do with the markets. If you have any feature or info you would like to see on Community drop me a note here and we can see what we can do.

Hi There is a max of 20% for limit orders from the last traded price. This is to stop accidental fat finger errors (and in some instances is due to restrictions by the exchanges themselves). If you were to call our dealing desk they should be able to get your order on your account. You can find the number to deal here >> https://www.ig.com/uk/contact-us

Hi I can certainly understand your point of view, however I believe the current platforms layout and logic makes sense. Although factors such as tax and commissions are important to remember when looking at net profits/loses, the layout of the platform supports how we currently have it set up. Let me try and explain the reasoning. The platform shows the number of shares you've purchased and the direct market average price which you have received. Shares x Average Price therefore = Book Cost. If this book cost figure automatically took into account commissions etc then it wouldn't follow on from the number of shares and average price. Further more it would only include opening commission and taxes and omit any potential closing costs. It would be far more complicated to have book cost = number of shares x average price - commission and taxes on the opening trade, but omit the closing trade costs. For this reason we quote the book cost as the book cost of the actual asset, and then allow you to take into account the commissions and taxes yourself. You can then edit this forward looking and speculative to take into account potential costs of the closing trade for a true reflection of the net profit / loss of the deal. I hope that clarifies our reasoning. EDIT: also don't feel like expressing your own opinion or asking a question would be seen as a negative on IG Community. The whole goal and aim of our forum is to provide an open and transparent area for clients to discuss trade idea, ask questions and submit feedback. All the best.

Hi On the New web trading platform you can delete your watch list by right clicking and selecting 'delete watchlist'. You can remove an individual line by right clicking > delete. On the 'classic' platform you can delete the watchlist by using the 'bin' button in the finder. You will however be unable to delete the default watchlists from IG, and also at least one personal watchlist (as shown above named 'Primary' in the finder). You can also remove each individual option via the drop down > remove button.

Hi and thanks for you suggestion. I shall make sure to pass this onto our futures desk and shares desk and see if we can give some more granular data in regards to dividends and ex-div dates / values etc. All feedback is periodically collated and if sufficient number of people request something we certainly look to try and add it. I shall try and keep you updated.