Everything posted by Vonasi
As a moderator on the ProRealCode forums I am in regular communication with Nicolas and from his communications with PRT I was under the impression that the issue was on the IG side of things and was out of the hands of PRT. The problem only started exactly at the same time that the IG demo server crashed/got switched off so this seems most likely to be correct. Generally if a problem on PRT demo takes forever to get fixed it is due to IG's lack of priority to the demo side of things but 40 days of end of day/end of week strategies not opening trades in ProOrder is beyond comprehension. IG need to put more priority to this major fault even if it is only demo.
Back on the 9th August IG's demo server crashed or was accidentally switched off and all demo strategies running live in PRT were stopped and orphaned trades were left on the market. Since then not a single one of my end of day or end of week strategies across three demo accounts have opened a position. It took a few weeks to realise this was happening and I reported it to IG/PRT immediately I noticed - yet it is still not fixed. Now I have found that two of my shorter time frame strategies that appeared to be working normally now have orphaned trades. They were shown as being under ProOrder control but had not been closed despite the exit conditions having been met on several occasions. From my communications so far I understand that these issues are down to IG and not PRT. To have no auto-trades opening when they should have for 40 days is completely unacceptable even if it is just on demo and then the icing on the cake of now having the shorter time frame strategies not closing trades is doubly unacceptable. IG might think that demo is unimportant and low priority but traders use demo testing to decide what to trade live. I have now waited 40 days without being able to compile any test data or make any decisions on my strategies. This appalling level of service in fixing these IG /PRT demo major issues is ultimately costing IG money and potential customers. Can someone from IG please confirm when (if ever) end of day/end of week strategies will ever be working again on PRT demo?
You are not the only one who would like this. I'd like to be able to place an order to open with a trailing stop loss with steps so as to be able to snatch a few pips if things go the way that I predicted. Is there any reason why this is not available? It seems odd to be able to set an order to trade when you are not able to be in front of a computer screen but then not to have the same tools available so you then have to be tied to the computer just in case your order gets triggered. Makes 'order to open' a bit pointless