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fEkuaR

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Everything posted by fEkuaR

  1. Morning all, I received the following email last night from IG. In case anyone else is experiencing the issue, IG are aware of the issue, and are working to resolve. May take some of the worry out of it for anyone else currently waiting. We’re aware that fund withdrawals to Debit Mastercard are currently experiencing delays. The withdrawn funds have been approved and have left IG to be processed by our payment service provider. We’re working with them to urgently investigate the delay and we apologise for any inconvenience caused. Withdrawals to other card types, PayPal and bank accounts remain unaffected. Please note that if you have funds that you would like to withdraw via an alternative method, you may need to provide documents to verify your card and bank account as well as your original deposit.
  2. Yes, mate. It is a Westpac Debit card. Glad to hear I'm not alone here. I've had a really great guy on the Australian IG team start assisting me yesterday. Hopefully it will be resolved soon.
  3. Hi Charlotte, I received the receipt from the Australian team. I've since asked that they escalate this internally, as the details are all correct, however the money has not materialised in my bank account. My bank have confirmed there is no account issues on their end, the money isn't pending, it's just not come through. Are there ever delays like this due to backlogs or something? Can IG perform a trace on the transaction to see where the money is currently sitting?
  4. Hi there, I am having exactly the same problem. I withdrew on my card of which I used to fund, on the 14th, as of the 24th I am still to see my money materialise in my bank account. This is something I have completed dozens of times before, all without issue. After contacted IG Friday last week, I was told I needed to talk to my bank. I called my bank first thing this morning, they tell me they have no visibility, and it's on IG to track and trace the funds, as they are the ones that issued it. After calling IG this morning, I was informed I would have a receipt emailed within a few hours, however that has not happened. Hopefully they will resolve this for me soon. I wonder if other people are having the same problem right now due to a broader system issue?
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