[How to change your leverage?]

Hello guys 

i used work with another broker which they let you change your Leverage on Forex to 100x but however on ig it seems that it is not possible,

anybody knows why ? or is there a way we can request a change to our account leverage?

[Any of IG support team that i can contact?]

16 hours ago, just_me said:

Anybody knows anything about LIVE CHAT ? I've used successfully  last month,but I 'm unable to find it today.What's going on IG?

I opened Account with IG about a week ago and there is a link to the Live chat but it doesnt work, in my opinion they have removed it to only email and phone call, But the best way is for you to go to Twitter and leave DM to "IG Client Help". they will reply fast.

[Any of IG support team that i can contact?]

13 hours ago, Guest bullion said:

I've been trying to get to customer support for over 30 minutes and no luck. I can place a new deal and can only view. I can on the demo account but not live account.

You should email to helpdesk.en@ig.com or go to IG client Help on Twitter and leave a dm for them, they replied fast.

Calling them is waste of time, i tried it for 5 days in a row, morning and night, waiting for like 1 hour behind the phone and they keep saying we will be with you shortly, But note that it was cuz of the issue with the mt4 and now they have solved it so probably now they are more responsive. Cheers 

[Any of IG support team that i can contact?]

On 18/03/2020 at 00:49, MGP said:

Please IG answer the p[hone, having been desperately trying to get hold of someone for the last two days. Your lack of service and communication has been nothing short off appalling.

Best way is to massage them to there IG Client Help on Twitter. 

They were responsive but anyway if you had issue with MT4 which i had for the whole past week, it is solved now.

[Any of IG support team that i can contact?]

I am facing several issue with my account and i am trying to call and email the ig support team but none of them reply up until this moment. 

[Can't transfer fund from mt4 to cfd or the opposite]

i transfered my fund from CFD to MT4 few days ago with no problem but now i can't transfer it back and it says Insuffient balance while i can see i have 1k Available there.

i can't even find my account balance on the mt4 app. 

 

anybody else facing this issue?

[Can't place a trade on MT4]

i transferred my fund from CFD account to my IG MT4 CFD but everytime i log in to my MT4 platform it shows my balance zero but when i go to my IG account i can see i have available balance. 

what should i do? i tried calling IG customer service AU but no answer.