hey guys, havent been trading or using this account for quite some time (less than a year) and decided to open a trade today morning. managed to deposit money into the account but unable to make a trade due to ''your account has been restricted from opening any position, please contact the helpdesk for more information.''. tried to call multiple times to the helpdesk to seek help but calls were not picked up at all. waited for almost 2 hours and by that time my position to enter had already been long gone. had to incur transaction fees from depositing money into my account w/o being able to place my trade.
anyway i could waive this transaction fees as well as enabling my account for future trades?
thank you.
