Have you been verified yet?
I have used ID Now twice - the first time in January, which resulted in my account not being verified for unknown reasons, and then my account and all of my positions being closed.
I tried it for the second time a week ago, which has also resulted in nothing so far.
Yesterday, I tried the Deutsche Post option for EU clients.
It's a disastrous customer service experience. Anybody trying to get their account verified should assume that they will never be verified, and that if they are eventually verified, it will be at some unknown date far in the future.