Hi there, I have been with IG for exactly 10 years.
I actually find there services to be very good. You have to bear in mind that during extremely volatile times, you can't expect the same level of customer service. It's like trying to identify empty ICU beds when millions are infected by the Covid19 at the same time. No company, regardless of domain, has that kind of capacity, unless, of course, your issue can be resolved through a chatbot.
I experienced the same kind of login issues as you did, but having experienced the 08 market crash, I know how the same very problem is experienced by literally all other CFD providers. So this is not an isolated event.
I would be happy to hear from you where you find the service to be better than that of IG. A genuine question.
