parkie03

I had no orders showing for a while around the same time. I had just placed an order to sell ftse and was going for coffee when I noticed ORDERS showing 0. So I assumed I must have forgotten to hit " place order" and placed the same order again.ORDERS still showed 0 but my dashboard showed 2x ftse margin and everything else accurate. Tried to contact IG by phone fruitlessly for half an hour or so by which time all was ok again so cancelled one of the orders and situation was then normal.Customer support non-existent.

This morning between 6 and 7 am your platform was malfunctioning.I placed an order to sell 1 of FTSE and was about to switch off when I noticed that ORDERS were showing 0 although MARGIN was showing £300. I assumed I must have forgotten to hit "place order" and went back in and placed it again.But ORDERS was still showing 0 although MARGIN was now showing £600 . I tried calling every phone number I could find for IG for half an hour but could not get anyone on the line.Eventually just before 7 I noticed ORDERS was now showing 2 so I cancelled one and got on with something else. It cost me nothing apart from half an hour of frustration but it explained something I had previously found inexplicable. On Friday 8 May, after logging in I was puzzled to see a loss of £28.22 on my account for a Sell trade on the US500 opened and closed after hours, as I had no recollection of having any open ORDERS on your system when I switched off in the eveningand I always check that before logging out. I phoned you on the 8th and spoke to a woman who said she would look into it and get back to me. Needless to say, no one did and it remained a mystery to me though I just assumed that I must have made a mistake, though it's not one I am in the habit of making. I had not considered the type of malfunction of your platform that I witnessed today, though it seems to me now that's the most likely explanation. Was there any such malfunction on the 7th of May?