Bpcue

I joined IG in March 2020. It takes at least 65 minutes for them to pick up the phone. My account has had so much issues it has been a pain connecting to support. This really has to improve. Customer's can't be waiting endlessly to get support. With high volume, 10 minutes max or setup web chat for quick help.

That's good news, as I am getting tired of calling them.

I called IG today. It seems they are experiencing issues with regards to commissions. They advised it will be fixed soon and all commissions collected returned. I tend to call them for refunds, and they always did.

IG does come with it’s benefits. As you stated be careful in the first month. After that all falls into place. You also have to be aware they have a quarterly maintenance fee if you don’t make enough trades. Just bear that in mind.

It is not clear and I made a complaint and requested the wording to be much clearer. You just need to know that there's no way you would have made 3 trades in the first month. Hence the cost. I also took a screenshot for you as an example for the charges I pay. This charge should be zero, but it is showing up as $15. This is a glitch within their application as I get refunded.

It’s stated as a column in the table. It’s not explicitly stated as text. Search for this string on the page “ Number of trades (in previous month)

I finally got support on this. The reason why did didn’t work is because IG’s prorealtime is only setup to work with CFD accounts. It won’t connect with if launched with a share dealing account

I had the same issue when I joined. The pricing is not clear. I will attempt explaining it. You are required to pay a premium trading charge for the first month after joining. So, if this is your first month the charges are normal. Subsequent months will be £3 for dealing UK shares and $0 for US shares if you meet the set requirements. You have to at least place 3 trades monthly. If you don’t achieve this requirement you will pay more. You also have to bear in mind; the pricing model is different if you have a multi currency account. The requirement stated above is not applicable and you will pay more. To trade instruments across multiple exchanges, do the maths and subscribe to the cheapest option. Options for currency conversions are manual and instant. To ensure your qualify for the discounted rate, you must have your current conversion set to instant. With regards to your calculation, convert the total cost to dollars to identify the 0.5%. For more details read this link https://www.ig.com/uk/investments/share-dealing/costs-fees

Did this get fixed? I am having the same issue.