[EFO ProShares Ultra MSCI EAFE (ETF 2x) Not available?]

I can find this ETF in the IG ETF screener but cannot get it up in a search in the platform to trade.

It is leveraged 2x the MSCI EAFE index - Equities in developed markets outside of N America
Does anyone know if it is available and how I can access it?

[Trading "Complex Products" - Customer Knowledge Assessment]

Where can I see or take the Customer Knowledge Assessment to allow me to trade leverages ETFs?

[Which ETFs are "Complex Products". VIXY?]

Is there some way to filter ETFs to see which ones IG considers "Complex Products"? I can't see anything in the ETF screener.

Is there a VIX-related ETF that can be traded in a basic share dealing account without extra authorisations? VIVY?

[Authority to trade complex products - leveraged ETFs]

Are there any VIX related ETFs that people CAN trade without complex products approval?
Wanted UVXY but that is not allowed.

[Authority to trade complex products - leveraged ETFs]

Is there some way to filter ETFs to see which ones IG considers "Complex Products"?
I can't see anything in the ETF screener.

[Authority to trade complex products - leveraged ETFs]

I have  well-established retail account with IG and can trade leveraged ETFs such as UPRO and TMF in both my share dealing and SIP accounts.
I recently recommended IG to a friend who has opened an account and completed from W8-BEN but gets a warning message about complex products and cannot buy the leveraged ETFs he wants.
What doe he need to do to get authorisation to trade these products?
Thanks for any help.

[How can I get access to more options products?]

E.g. I want to buy FXI put options, is there some way I can do that rather than spread betting?

[Can I transfer funds out of my ISA and then back in within the same tax year?]

Update - found the answer myself:
When you transfer funds from your Flexible ISA, you can ‘replace’ it in the same tax year without affecting your total allowance.

I did a test transfer out of ISA and back in and it worked OK and didn't affect the annual ISA limit.

[Can I transfer funds out of my ISA and then back in within the same tax year?]

I have put funds into my ISA for he 2020/21 tax year but want to trade some assets that are not allowed in the ISA wrapper (US ETFs).
Can I move some of the ISA funds into my standard share dealing account for a while then transfer the money back into the ISA later in the same tax year and still retain the tax free status and limit of £20,000 for the year?

[Cannot transfer funds to ISA account]

FIXED! I have finally been advised that my ISA was reactivated and have been able to transfer the funds into it. I have also had the £24 incorrectly charged on the second share dealing account I didn't even want refunded.

It seems the problem was the fact that I had not traded in the ISA account in the previous tax year and IG needed a new ISA form signed to keep the account usable.

Maybe proactively advising people that their ISA accounts have been frozen and need a new form signed would be a good idea in future?

Anyway, now fixed and even though I have completely missed the 5 April deadline for the last tax year to get the money into my account I have got there in the end and am willing to give IG the benefit of the doubt in these very strange times. :)

Good luck to others trying to resolve the same issue and thanks for your feedback - it was reassuring knowing I was not alone!

[Cannot transfer funds to ISA account]

BUMP - Yet another week and no reply from IG and I still cannot transfer money or get further funds into my ISA - HELP PLEASE!
Has anyone else managed to get this working yet?

[Cannot transfer funds to ISA account]

No reply from IG and I STILL can't transfer the money into the correct ISA account.

Is there anyone who can help with this please?

[Cannot transfer funds to ISA account]

I have sent the ISA form with a wet signature but still no joy in being able to transfer the funds into my ISA.

Because of this extended delay I have now missed out on the chance to use my ISA allowance for 2019/20.
In the meantime, I have suffered the further indignity of being charged £24 buy IG in the share dealing account where they put my money incorrectly and didn't let me get access to it!

Hoping someone will be sensible about this and refund that charge as well as let me transfer my money to the correct ISA account now and maybe be able to make a trade.

[Cannot transfer funds to ISA account]

19 hours ago, CharlotteIG said:

Hey, 

There could be a couple of different issues. 

If you're trying to transfer funds from your share dealing account that you've recently traded on it may be due to the settlement period. You have to wait an additional 2 working days (3 for US shares) before you can transfer funds to your ISA. 

If your ISA has not been used in the previous tax year you will have to fill out an ISA form again. It will have to be a wet signature which is scanned and emailed back to us. If you need this form please email us so we can send it to you. 

I will speak to our client money team regarding fund allocation. If you have entered your ISA account number our team should allocate the funds there. If there's an issue with the ISA account (or if you've over subscribed) that's normally when they will allocate to share dealing. 

All the best

My last trade was March 2019, so no trades in the current tax year 6/4/19 to 5/4/20. Do I have to complete an ISA form for every tax year? If so, why is it not just sent to me to do?
Bit ironic that I was trying to put money into the ISA for 2019/20 tax year so I COULD do a trade and have been stopped from doing so by IG systems!
If it does need a new ISA form, where do I get it - who do I need to email or is it online somewhere and can you confirm where I send it to?
Or maybe attach it here so others can get at it as well.

Thanks, Keith

[Cannot transfer funds to ISA account]

PS - have been trying to use the transfer facility every day and it is still saying it is not available "at this time".

[Cannot transfer funds to ISA account]

Hi Fayz. My bank transfer definitely had my ISA account reference and IG put it into a different share dealing account with a different reference. I guess if I withdraw and re-send the same thing will happen again.

I could really do with someone at IG sorting this out so I can get the money into my ISA in this tax year and purchase shares. I have also now incurred the £24 management fee for the Jan-Mar quarter when I really wanetd to make 3 trades to avoid it! Grrrrrrrrrr.

[Cannot transfer funds to ISA account]

 tried to add funds to my ISA account using a bank transfer with the correct IG ISA account reference but the money got put by IG onto a new share dealing account instead.

I have tried to use the transfer function to move the money but it is saying that is not currently available (and has been for 3 days).

The phone support is not answering after several very long waits.

How can I get this money into my ISA? (preferably by 5 April!)