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Everything posted by The_Flash

  1. Just tried buying some Aussies shares with my CFD account only to be disappointed that I'm being charged the usual amount. Yes I've made way more than 3 trades in the previous month to qualify. So the $0 commission on US shares and $5 min on Aussie shares only applies with the "share trading" account and not the "cfd" account? The website and advertising everywhere wasn't too clear when it was being promoted. This is really disappointing. Hope they match the CFD commissions to match "Share trading" accounts in the near future. They will get me trading way more if they do.
  2. Sorry for the double post above, I tried to edit the "Window Update" part as it was a separate thread and not OP complaining about that. I don't have any third parties being blocked. Checked and confirmed they are not being blocked.
  3. Nope you are not the only one. I've had this problem all week and I'm sick of it. Can't trade like this. I can open the charts in the NEW platform and sometimes it updates for approx 5-30 mins and then stops updating. I am constantly logging out and back in to try get it started again. I've been using Chrome for years and it's been great but this week, it's just not updating charts for long. I've done all the normal stuff we get told... delete cache/cookies, allow third party cookies etc, allow flash (not that it's needed in the new platform). Something has happened in the last week and I'm surprised it's just us complaining about it. The only temporary fix, that sometimes lasts a few hours, is to use Firefox instead of Chrome but even then it just stops updating at some point. You may get 6 hours plus on firefox before it stop working randomly and you start losing money because the charts like fine but are tanking or moving without your knowledge. - I have tried using 2 different computers and I get the same thing. Both are using Windows 7 and both up to date. - I have tried logging in on 2 different Optus networks at separate locations, using NBN and cable. I have also used a Vodafone network and same problem. I should also note, it's just the charts not updating. I'm using the OLD platform to do my actual trades and the prices and tickets are fine and updating in real time. I like to use the charts on the NEW platform and they are the problem at the moment. If it wasn't for the OLD platform I wouldn't even realise that the new platform price/candles are not moving until it's too late. I can't trade like this and will probably stop any day trading / short term trading until this gets fixed. - This happens at least once a year (in the past Flash problems) and lasts usually a few days but it's been way longer this year. This also happened in May when Optus had an Australian wide issue and effecting all overseas traffic. Heaps of gamers were complaining at the time too. I thought it may be a similar issue again with Optus but I get the same problem when using Vodafone internet. Like the OP said, it may have to do with Windows update but I don't know. If anyone else has this issue, please speak up so IG can do something about it. They wont do anything about just two people complaining. I'll wait days or weeks until this sorts itself out otherwise.
  4. Ok just a final update from me. Today during normal trading hours, everything is working perfectly again. Temporarily changing ISPs with your phone as a hotspot or using a portable WiFi device seems to fix the issue.
  5. Today (Sunday) I've retested Chrome again after I remembered I forgot to clear cookies etc yesterday after I switched back to the Optus network. So I just cleared all the history in Chrome and charts are working again. I didn't have to clear cookies for IE or Firefox for this network-change fix to work but I did have to do it for Chrome to start working. (Clearing cookies etc in Chrome before changing networks wont help, I tried it a dozen times. You have to connect to another network and then clear everything in Chrome settings before trying to log back into IG).
  6. DAY 5 of charts not loading: Update and possible workaround or solution. I've logged in today (and every other day since) whilst still connected to the Optus network and the charts were not working for all three browsers: IE, Firefox, & Chrome. I then used my iPhone as a hotspot wifi connecting to the Vodafone network. The charts didn't load on all three browsers the first time I tried logging in. Then I decided to restart the computer whilst still connected to the iPhone/Vodafone. The Optus modem needs to be off when you restart or else it will try connect to that first. Then I tried logging in a second time using my iPhone/Vodafone connected and the charts loaded for two out of the three browsers. - Internet Explorer: Charts loaded - Firefox: Charts loaded - Chrome: Charts are still blank - even if you allow flash to always run for the IG website So now with charts working, I disconnected from the iPhone/Vodafone network. restarted my computer with the Optus modem back on and ready to reconnect again. Now whilst I was only connected to the Optus network, I logged into all three browsers and the charts actually loaded, again with the same results of the Vodafone network. - Internet Explorer: Charts loaded - Firefox: Charts loaded - Chrome: Charts are still blank - even if you allow flash to always run for the IG website. I've been using IG markets and Chrome perfectly for years, up until five days ago. You have people from Telstra, Optus, and now Vodafone complaining about this, so maybe you can look into the way charts get loaded through the website. That's one for the IG programmers or tech support to work out. Something has changed in the last week considering there are two other threads about the same thing. As today is Saturday, I will have to wait until Monday morning's trading session to really see if this fixes the problem. Obviously I can't keep doing this time-consuming workaround/solution each morning but hopefully doing this once "resets/fixes" whatever fault there is when using the Optus network. I am actually the only person mentioning Optus in all the threads about charts not loading. I've gone through all the "chart loading" problems, dating back years. All the others with charts not loading are on the Telstra network. The other two threads this week didn't mention a network at all. Hopefully they can try the above and let us know if it works for them too. Anyway, I will post again on Monday morning and let you know if this has solved the issue during actual trading hours.
  7. Hi thanks for replying and for escalating my issue. Yes I can confirm it's for the basic IG charts.
  8. JamesIG wrote: Hi @MrFrustrated - we haven't had any other reports of charts not working, Yep add me to the list. Charts are not working for me.
  9. and yes cleared all history, cookies, cache, and all that. Tried everything that has been suggested in other threads.
  10. There seems to be an issue with the web platform over the last 2 days for not just myself but for others on here. Believe me, I have tried everything that has been suggested in all the other threads dating back for months. I have just gone to another family member's house and used their computer and the same thing happens. When you log in, the charts are just blank. When you click the tear-out button they open and are blank. Flash works perfectly on every other site and I have an old CFD account with another provider and charts are working fine there. I have uninstalled/reinstalled, Flash, Shockwave Player, java, Chrome... nothing works. I also did this on the second computer at the other location and same thing. Not working. I have allowed Flash plugins to work for the IG website and settings are to always allow it to run flash. There is also an exception in settings to always allow this site to run flash. There is another thread where they are saying this is a known issue for Telstra customers in WA. Well I'm an Optus customer in Melbourne. There is no way 2 different computers at two different locations, plus a couple of others users here experiencing the same thing is just a coincidence. There is a problem with my account and/or the IG website. I've tried all three browsers IE, Firefox, Chrome with all settings set to allow flash to always play on both my computer and my family member's. Please don't say it's a computer/setting issue. Something bigger is stopping a few of us on here from using charts. I'm only posting this because I saw the other users experiencing the same thing. I'm sure there are more who just can't be bothered or even know about the "community". I only signed up today for this issue to let you guys know. I need this fixed shortly or will have to move to another provider. Flash works fine everywhere else. Please look into your website.
  11. I've got the exact same issue. Charts haven't been working for 2 days now. Tried on other computer at another location and same thing. IE, Foxfire and Chrome. None work and I've tried everything suggested in the recent threads for the same issue. This is an IG Markets issue. I'll post another thread to make IG Markets wake up and listen instead of saying it's a computer issue. Something is wrong with their web platform.