Nope you are not the only one. I've had this problem all week and I'm sick of it. Can't trade like this.
I can open the charts in the NEW platform and sometimes it updates for approx 5-30 mins and then stops updating. I am constantly logging out and back in to try get it started again.
I've been using Chrome for years and it's been great but this week, it's just not updating charts for long. I've done all the normal stuff we get told... delete cache/cookies, allow third party cookies etc, allow flash (not that it's needed in the new platform). Something has happened in the last week and I'm surprised it's just us complaining about it.
The only temporary fix, that sometimes lasts a few hours, is to use Firefox instead of Chrome but even then it just stops updating at some point. You may get 6 hours plus on firefox before it stop working randomly and you start losing money because the charts like fine but are tanking or moving without your knowledge.
- I have tried using 2 different computers and I get the same thing. Both are using Windows 7 and both up to date.
- I have tried logging in on 2 different Optus networks at separate locations, using NBN and cable. I have also used a Vodafone network and same problem.
I should also note, it's just the charts not updating. I'm using the OLD platform to do my actual trades and the prices and tickets are fine and updating in real time. I like to use the charts on the NEW platform and they are the problem at the moment. If it wasn't for the OLD platform I wouldn't even realise that the new platform price/candles are not moving until it's too late. I can't trade like this and will probably stop any day trading / short term trading until this gets fixed.
- This happens at least once a year (in the past Flash problems) and lasts usually a few days but it's been way longer this year. This also happened in May when Optus had an Australian wide issue and effecting all overseas traffic. Heaps of gamers were complaining at the time too. I thought it may be a similar issue again with Optus but I get the same problem when using Vodafone internet. Like the OP said, it may have to do with Windows update but I don't know.
If anyone else has this issue, please speak up so IG can do something about it. They wont do anything about just two people complaining. I'll wait days or weeks until this sorts itself out otherwise.