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Morpheus

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Everything posted by Morpheus

  1. Hi does anybody know if there are any terms and conditions specific to the use of the Rest API? In particular is it within the terms and conditions for me to use a third party application to open and manage trades on my account via the Rest and Streaming APIs
  2. Does anybody know at what time of day the OPEC meetings generally conclude? there is one this coming Wednesday,
  3. Most grateful, thanks. I was using the Excel API demo, and it does not find them.
  4. haha . no never tenacity is my middle name My guess is some key resource was depleted by the number of concurrent connections.
  5. Have you noticed today that you can only have one device open at a time? for example if I log in on the phone app it logs me out on my MacBook browser, this is a reasonable thing I think and will presumably reduce the number of concurrent connections to the IG servers, this action alone, is enough to conclude that the outsages were indeed related to system overload at least in large part.
  6. Does anybody know why it is not possible to acquire Epics does shares? I want to find the Epic for Tesla Motors Inc for example but only Option Epics are available.
  7. as has been said elsewhere in this thread, seems likely they are taking on many new clients and not improving the infrastructure pro-rata.
  8. I 100% agree. Thanks for your detailed responses.
  9. I still favour a technical problem over IG faining technical problems to cover something up, maybe there is a common infrastructure for liquidity provision that could have failed somehow ?
  10. Is it likely in your view that a broker would fain loggin and platform issues general if it had insufficient liquidity ?
  11. Can we find out if there are common liquidity providers to these brokers ?
  12. I would also prefer to hear from the horses mouth I have a email into my account manager, hopefully that will shed some light. I don't think I'm overly IT centric, I ran a number of businesses and operated in multiple roles, but I've seen a lot of system problems and bugs over the years and this to me looks like an overload, maybe an excessive amount of users or potentially a DDoS attack. As you say IG can increase margin requirements in a response to volatility, they don't need to play bogus system error games, in my view, as downtime is extremely damaging to their reputation.
  13. It is also possible that some brokers are being subjected to DDoS attacks at around the time of the NY open
  14. Let us wait and see, it does not seem unreasonable to me that if there is a massive peak in demand that multiple brokers would fail at the same time. 503 means service unavailable. Exactly what you might expect if a system were overloaded. I'm also an IT guy, software engineer for some 40+ years. In my log is "Exception: HTTP status code 504 {"errorCode":"error.security.authentication.timeout"}" and also this "Exception: HTTP status code 503 <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>503 Service Temporarily Unavailable<
  15. Another thought that I alluded to in my first reply is this, if IG detected liquidity issues in some markets they would restrict only those markets, if IG detected lack of liquidity in all markets they might prevent logging in, but I fail to see why the price feeds via the streaming API would be suspended, nor why they would not have a sensible message saying "system not available try later" what we saw were system failures during loggin, difficulty accessing myig, but sometimes worked etc etc etc, these symptoms, in my view, do not fit your lack of liquidity provider hypothesis, they do howev
  16. OK, I'm not really convinced and my view is still that it is IT infrastructure issues that are causing the problems, let's hope I'm right because that should be fixable by IG unilaterally. I've put an email into my account manager to see if he is able to give me a detailed explanation.
  17. You honestly believe IG are targeting individual accounts? that they are destroying their own reputation intentionally with these outages ? I simply do not believe that. From the article you posted "Operational risk is the last type of risk associated with higher volatility. During highly increased interest in trading, the broker’s IT infrastructure needs to be able to handle thousands of users and trades coming in online." this is the real issue in my humble opinion
  18. Or conspiracy theories aside, demand for retail trading has increased massively during the pandemic, compounded by the new year and a new lockdows, the systems at IG and perhaps other places cannot cope with the demand especially at peak times of the day. As I said in a another reply, I do not buy the targeted user conspiracy nor "the big boys" are calling the shots conspiracy, but I am nonetheless very unhappy with the robustness of the IG systems right now and require assurances that the issues we have seen this week do not persist.
  19. No I don't work for IG, but I do have 40 years experience in software development, and what I saw weemed to be symptoms of a system that could not cope with demand. I do not buy the conspiracy theories about specific users being targeted nor "the big boys" calling the shots. IG have stated technical problems, I believe that, but do not misunderstand me, I am very unhappy with the robustness of their systems at the moment and like everyone require assurances that what happened yesterday and the day before won't happen again, Ive recently made a not insignificant investment to integrate my
  20. Proves nothing, sometimes I could log in during the outage, it very much looked like a system overload problem to me.
  21. Prove your assertion that "its been taken down at the request of the large organisations" please
  22. Also IG do not in general hedge individual trades (there maybe exceptions for some clients) most of what is bet there are taking the other side of and they hedge an aggregate of the total positions, 75% of IG retail users lose, there is a lot more money in taking the otherside instead of just the spread.
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