jasear

Thanks Arvin, I got the email but I am not sure if IG took this action as a result of a class action suit. Can you please confirm if you were sued? If so then I would like some more information on the case and the ruling so I know what I am eligible for.

Has anyone else received this email? I got this email from IG today and they also refunded me some money (although its the wrong amount). Did they get sued by someone? Has anyone got any more information on this?

Hi Guys This is in my ISA account. Can someone explain this please? I seem to have lost quite a lot over what exactly? Currency conversion? I should be +$21 instead I am £13 down over the two transactions. How come?

Spoke to them. Because ET is an MLP there is a 37% tax.

Anyone please?

Note: This is in my ig ISA account.

Hi Guys I got a dividend from Energy Transfer (ET) at rate of $0.305 per share. I have 441 shares. This should equate to: $134.505. IG used a currency conversion rate of: 0.81154299. Using this I should have got: £109.15658986995 Instead I received: £68.77. This is a reduction of almost 37%. On my IG statement I see this: Energy Transfer Equity LP DIVIDEND 441@0.19215 Converted at 0.81154299. Why does it say 0.19215? According to nasdaq: https://www.nasdaq.com/market-activity/stocks/et/dividend-history The payout was 0.305 per share. Can someone explain please where the 37% of my dividend payment has gone please?

Sorry maybe my post was confusing. I was referring to filled orders i.e. I own the shares in the company now. It has grown since I bought it and I am in green. I want to add a stop so that if the price goes below a certain level it sells it. I also use etoro and they have this feature. Its stop loss feature but I can put a positive value in it to sell when my profits reach that level.

Hi Guys I trade mainly in shares. I want to setup a stop loss / take profit. In other words if I bought a share for £30 and then share price went up to £35 I want to be able to set a limit so that the shares are sold if the price drops to £33. How do I do this please? I have researched online to figure this out but I am not sure. Would appreciate if someone can please clarify.

Hi Guys I have some feedback and also some questions. Feedback: Can we add a feature so we can see the dividends received? What shares they were received for, when and based on what % or rate. When I log into the forum I completely lose where I was. I cant click on the back button either as I am presented with an error page. I have to navigate my way back to the page. Can we add a stop loss feature? In the new version of the platform I am unable to place any orders outside of market hours for US shares. I have to use the old platform to do so. Question: I see this issue with IBM share quite often. Please see the screenshot. Why is there such a discrepancy in the buy and sell price? As a result I cannot sell the shares.

Hi Guys Bumping this thread. It seems I have no option to set stop losses in the share dealing account. Can you confirm please? If this is not there yet can someone confirm what is the plan to introduce this and when we would likely see this? Its a pretty basic feature in any trading platform I am really surprised IG does not have it.

Thanks, it worked using the old platform.

@CharlotteIG, are you able to clarify please? Same problem today. I keep getting response that my order is rejected. It wont let me buy any US shares at the moment.

I can confirm I got refunded automatically yesterday. Thanks.

Its just stuck. Why it doesnt get filled? I missed out on Tesla today in the pre market when it was in the 600s. Can someone kindly explain this?

I really dont understand how the pre and post market work. I tried placing an order in the post market and it has just gone into pending orders and is stuck there. It was a limit order and I limited it to the market value so dont understand why it does just get filled. It just seems like whatever I do my orders are never filled in pre or post market. When the market opens there is no problem and I can place orders and they get filled.

There is a market option but I get the following. Also the gap was me paying more than what the buy value was so not sure why it would reject that.

Tesla Motors Inc (All Sessions)

Thanks for the reply. Not sure I follow. If I am reading their guide correctly it seems like I should be able to purchase shares from 12-10:30pm. So not sure why it rejected my order at 1pm? I am trying to buy Shares in Tesla.

Hi Guys I tried to purchase some US shares right now (1pm) and it doesnt allow me to do so. I get a message that your order was rejected and no further details. I tried this with a few different shares. Are we able to buy shares in the pre-market via IG?

Update: I rang them and they acknowledged there is a glitch in their system. They said they will refund. Now when I check I correctly get no commission / charges applied.

Thanks for responding. When I check the transaction history it seems to have deducted £10. However, I am still seeing these charges. Its the next month (May) I bought 5 USA stocks last month (April) but I still see this charge quoted when I try to purchase. I think I read somewhere this is a bug and you do actually get the £10 refunded but want to confirm this is the case before I make any further stock transactions. Please ignore the second screenshot (vodafone) I dont know why I cant remove it.

Well said, just for your feedback (IG). I have now gone and loaded my money on another platform that does not charge me to invest. I had to do this reluctantly and purely to avoid these charges. £10 a trade is a bit ridiculous especially if you dont want to do just one trade. I would have invested this money in shares on the IG platform but I just could not mentally justify these charges to myself. I am sure there are many people in the same position as me. Here is what I propose as a better pricing plan that I am sure will attract more customers. You pay £3 per trade for UK or USA shares. These charges are refunded if you make 3 or more trades (UK or USA) in the same calendar month. This assumes that for USA shares you use the IG currency conversion otherwise you pay the standard £3 per trade.

The charges are a bit ridiculous. Really puts me off the platform. Not really sure why I should be punished for being a new member. And like you say the order tool is just confusing and can be made clearer. I have made 5 trades (US shares) already and if I make another I will still get charged £10. Makes no sense to me. Now I have to wait a month to make my next transaction even though I have money in the account and i want to make a trade. Its really a badly thought out pricing model. As a customer I am now considering to not make any trades this month and to move that money out and use it on another platform to make the trades. Which might mean I dont ever come back to IG. In fact I am considering moving my shares to another platform.

Ok I just rang them and actually the page @Bpcue sent makes sense I need to look at the second row i.e. if I make less than 3 trades the charges are £8 for UK shares and £10 for USA shares. Then in the following month (provided I have made 3 trades in the previous month) the charge is £3 per trade UK and 0 for USA. I dont really like this pricing model but thats a separate issue but at least I understand it now.