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CMB87

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Everything posted by CMB87

  1. This is a response a received from the help desk, so far the issue hasn't happened again but it is still early days. Hope this helps: "Thanks for your email. I can see that the account access seems fine. I am assuming that the cache must be jamming the memory while operating the platfrom. Kindly follow the below troubleshooting steps to optimize the platform: Kindly switch your browser to Google Chrome since our platform is optimized for this browser and it works the best as per our clients' feedback. To ensure that you have your Google Chrome browser set up correctly, please follow the instructions below. 1) Close all Google Chrome browser windows, and then launch a new Google Chrome browser. 2) Type the IG Markets URL (www.igmarkets.co.uk) into the address bar and press ‘Enter.’ Once the page has loaded, click into the account login box in the top right-hand side of the screen, and press CTRL+F5 on your keyboard. This will instruct the browser to obtain the most up-to-date version of the website. 3) Click the ‘Tools’ icon on the top right-hand side of the browser window. Select ‘Options’ from the drop-down menu and change to the 'Under the Bonnet' tab. 4) Ensure the following boxes are checked: Empty the cache. Delete cookies and other site data Click the drop-down ‘Clear data from this period’ and select ‘Everything.’ Click ‘Clear Browsing Data’ Majority of the instances the steps resolve the issues. But if it still persists please send us a screenshot so that our IT team can investigate further. If you have any further queries, please do not hesitate to contact us. Regards,"
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