BASA

This is absolutely scadalous, still waiting on a response from their last batch of platform issues now I have been subjected to not being able to execute orders on SPX. Which has now made me negative. I honestly can’t believe this is how they operate. It’s truly outrageous.

It’s back my open positions are even more negative

The problem is you can’t even withdraw funds. im so desperate that I tried to withdraw funds to hopefully trigger a margin call. Can’t even do that

You basically killing my account, I haven’t been able to access positions for 45 minutes. -this on top of the devestaing affect yesterday had on my account. Please please someone help.

Thanks Casey, my issue is not with missing a trade it was failure and/inability to execute a close order. Which then toasted me. I understand certain issue can happen, especially during high vol and slippage can happen, but not being to able to close an order when you chose to pretty much makes it impossible to trade.

Caseynotes you seem pro IG, not sure if you work for them or not, do you have any guidance?

Do you have anyway to contact them, it’s clear the loss of service was solely me or related to my devices. So I am wondering do they willing accept accountability when the fault lies with them??

Are you saying nit2wynit that IG take no accountability for execution issues?

As anyone from IG alive, slipage is one thing having to hold the bag for 15 point swings because the platform goes down is unacceptable, if you platform can’t process the orders suspend at least suspend instruments This is crazy

Still not executing orders

What is the resolution here through no fault of their own people have had their account blown out. what are IG going to do to rectify it.

Any thoughts would be welcome Thanks

Any thoughts would be welcome

Any reason why it stopped?

Thank you very much, maybe because I am using the app, I will try my desktop version. thank you so much

Also noticed the cable and other majors aren’t available with the forward market.

Thank you so much, re the spread, do you mean the size of spread is re-adjusted every three 3 months?

Anyone know why this market is closed and how do I exit a position? thanks

Hello, I have opened a position in a stock in my spread bet account as I couldn’t in my share account as apparently the position had to be leveraged. So far I have not seen any fees accrued even though the position is nearly a month old, when I hold positions in indices for example I get fees but haven’t seen any for this position. Before I add to it can you let me know what if any fees I am likely to incur. thanks

Hello, I have had a look at the formulas for fees but it’s somewhat confusing, can someone simply tell me roughly what fees I am likely to encounter if I open a position on cable in my spreadbet account and keep it long term, ie months. Thanks

If anyone can assist it would be great

Hello, I just had a dance with the CFD platform, could you advise a breakdown of these costs please, obviously one is for the loosing trade hitting its S/L . Not sure about the rest though/ thank you so much

Thank you I wonder if anyone else is having issues I am having all manner of issues with executions at that moment

Some input from IG on this would be helpful as a result of this I am now thousands negative in my paper trade. Very reluctant to use my live platform until I get an explanation. The error I received was "Order Processor Cant Execute due to High Demand"

Hello Is anyone familiar with this issue where the dealer wont execute. Thankfully its only costing me paper money as I was trading some new instruments for the first time. Otherwise I would have lost profit and lost way beyond my stop on another?