I am new to IG and I traded for the first time this week. First time ever I have seen a platform totally crashing mid day and on a busy day like Thursday this week !. Even worse the total lack of any communication from the broker about what happened.
On top of that the rates clearly advertised on the website are https://www.ig.com/uk/investments/share-dealing/costs-fees
3+ trades for US free, for UK £3
I noticed I was charged £10 for each trade. I assumed this was another technical issues given the lack of communication.
Except now, I am being told the rates are as below - i.e. £10 or $15 are for every trade. No mention of 2+ trades being free for US or £3 for UK any more. This link is nowhere to be seen on the website when you sign up.
https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-shares-cfd-product-details
Anyone else seeing this or know whats going on here ?
Support takes days to respond but I need to know before I trade further.