[Bank withdrawal]

Well, It is true that customer service at IG is not good. I have submitted all the documents two weeks before but still account is not open. I contacted helpdesk two times both the time I got standard reply by saying that it will be open soon (by this week every time). However, without any specific reason it got delayed. 

 

[Account activation]

13 hours ago, Fletch said:

Whilst I sympathize, there's not much that can be done other than take your business elsewhere and make IG aware of the reasons. Maybe if IG starts to lose customers, they might buck their ideas up a bit with regard to customer support which seems to be somewhat lacking at the moment.

Yes I agree, I already trade with Darwinex with amazing and quick customer support, but attracted to IG due to their wide range of available trading instrument. However, it was good experience upfront and now changed my mind to join other broker.

[Account activation]

5 hours ago, Fletch said:

You're best to contact the ig helpdesk (and given the coronavirus farce, it's probably best to email, unless you want to wait for hours on the phone). It's unlikely that anybody on this forum could do anything to solve your problem other than suggest you contact IG.

 

I have contacted helpdesk several time they have just one standard response. This has been since almost last two weeks.

[Account activation]

I agree with you. Experienced same thing...