Hello,
i had the same problem and still having it.
i have an account directly with ProRealTime and when i tried to connect this afternoon, (Dubai Time) a message was saying that it's under maintenance.
Still i just retried and the prorealtime direct access is working but not the ProrealTime/Ig one.
it's not an answer :(, but i suppose that soon we'll have the access again
Zico