Hi,
I had the same issue and was trying to get it sorted. The shares have been converted to TDOC although incorrectly. Apparently they round off the shares to a lesser number. If you were to get 9.65 shares of TDOC after the merge, you will only get 9 and be paid as cash for the remaining 0.65. However, that hasn't happened yet.
No one seems to be answering the phones!