SgtPepper

Hi. The fx charts on my spread betting account are frozen - the data is not updating. I have tried 2 different laptops. I can log in fine, but my open positions are frozen, neither price nor the balance is moving. Similarly on my mobile phone. & the same when I try to connect via the api - it currently can't pull any data. Might be worth posting something if everyone is affected? NB. It's a demo account. Best

Just checked last night - for me this issue now appears to be fixed. Daily now downloadable from midnight onwards, 4hr now downloadable from midnight, 4am, 8am,12pm, 4pm, 8pm etc as usual. Thanks tech team

https://www.ig.com/uk/help-and-support/charts/ig-charts/when-are-change-figures-on-ig-charts-reset Sorry to have to keep posting. I keep hoping someone will acknowledge the issue and say that they're working on it. A quote from your own website, at the link above: "When are change figures on IG charts reset? Change figures on our charts are reset at midnight local market time. For example, the daily candle on the FTSE will reset at midnight London time, and on Wall Street the chart will reset at midnight New York time. For our forex markets, all figures will reset at midnight UK time. " This is currently untrue & not happening for historic data downloaded via the api. Please fix.

Hi. Done some more testing on the clocks change issue, re : downloading historic data (spreadbetting demo) via the API. Now tested on EURUSD, USDJPY, NZDUSD & AUDUSD, & can confirm: It is worse than I thought; It's not that the date stamps are wrong, I can still download data for the daily and the 4hr, it's just that the data is not available until 1hr later than it should be available, ie. the daily historic data can now only be downloaded via the api at 1hr past midnight, and not at midnight as it should be. Similarly for the 4hr: The closed 00:00 candle is not available for download until 05:00(should be available for download at 04:00) The closed 04:00 candle is not available for download until 09:00 (should be available for download at 08:00) The closed 08:00 candle is not available for download until 13:00(should be available for download at 12:00) The closed 12:00 candle is not available for download until 17:00(should be available for download at 16:00) The closed 16:00 candle is not available for download until 21:00(should be available for download at 20:00) The closed 20:00 candle is not available for download until 01:00(should be available for download at 00:00) Currently I can't trade as the data on the 4hr & daily is only available for download 1hr later than it should be (since the clocks went forward at the weekend)

Hi, I Have been using the api for around 3 years. It usually works fine. However, since the clocks went forward on Sunday I have been unable to download any historic daily data for either EURUSD or USDJPY. Can anyone help? I'm thinking it's more than just a coincidence that it's stopped working since the clocks in the UK went forward. Best Sean

I've had similar problems using the rest api on a demo account. I've been using it for around 18 months now. My experience is this: it all works fine for months, then something happens (maybe they update the software or something) then it all goes flakey, struggling to create a session, errors downloading historic data. This can continue for weeks until finally everything goes back to normal again. Based on my time with IG I would describe what you have experienced as normal behaviour for their rest API. It's a shame and is putting me off from going live to be honest.

Hi. Title says it all. Beginning of the week and things have gone "flakey" again - been happening regularly on and off for a few months now. It's not an issue with my app as I've been downloading data now for over a year. At some point I will go live - but is the feed as unreliable?