On 29 Nov 2016 I received a promotional email from IG stating that CFD commissions will be reduced by 50% until 28 February 2017.
E.g. for US shares the commission is usually $0.02/share (minimum $15 USD).
Therefore the 50% off promotional rates are reduced to $0.01/share (minimum $7.50 USD). These rates are all explicitly stated in a table within the email.
However when I checked my last four CFD trades, I have been charged the regular full rate of $0.02/share, i.e. charged about $75 USD in total instead of $37.50.
When I inquired with the Australian IG help desk they said t