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Just been paid 0.86 points for the dividend adjustment on FTSE Index. Should be more even if the special dividend for Glencore is excluded. Unclear why this would be the case as Glencore will fall tomorrow by the total dividend payment (if value is not to be destroyed or created) so the FTSE Index will be impacted similarly. Please could you confirm what the case is and why. Ex-Dividend Date Epic Name Dividend Index Adjustment 31-Aug-23 GLEN Glencore $0.22 7.66 31-Aug-23 CRDA Croda International 47p 0.26 31-Aug-23 EDV Endeavour Mining $0.4 0.23 31-Aug-23 GLEN Glencore $0.08 2.78 31-Aug-23 IHG InterContinental Hotels Group $0.483 0.24 31-Aug-23 ANTO Antofagasta $0.117 0.12 Total: 11.28

Anyone having trouble downloading activity?

Dowlais was demerged from Melrose recently and while Melrose enjoys sensible margin requirements: i.e. there is a 20% deposit factor for positions equivalent to £5.4 million Dowlais' deposit factors: mean you can only have an equivalent £1,300 position before factor increases to 40%

Have asked twice about Dowlais Group PLC but had no reply as to why it is "Closing only: Market unavailable to open"

Any chance of a response from IG - Ignored when previously asked and on twitter

Very frustrating to watch it rally 3% while a response is awaited on twitter and this forum.

Been listed on Main LSE Exchange for 2 weeks now - why is it still "Closing only: Market unavailable to open"?

Can anyone confirm how the Dowlais demerger and consolidation of Melrose shares will be adjusted for - opening prices/limit levels etc. - If there is a linke please advise Thanks

Please could you advise where it is possible to see the progress being made against an Incident?

ANY HELP HERE?

Any update given the problem is now two weeks old? Are you actually going to fix it or are you misleading all the clients that have asked after it? I note that I am one of many that have been told you are working on it, but have not found an update on any similar question.

Any Update - there seems to be an incident number I found on one of the many similar questions about this...INC0697639

Any Update - there seems to be an incident number I found on one of the many similar questions about this...INC0697639

Funnily enough, I have another issue which IG tells me that they have been looking to fix for 4 months now (tell me ongoing when I chase) and I can't believe it could not have been fixed if this were the case. I assume that we will never be getting feed back as an "API" issue like this is not a two week fix. They just don't want to tell us hoping we will forget.

Feed has gone altogether now - Is it still being fixed or was above untrue?

The tweet feed on the web based dashboard seems to have frozen. Is this being looked at? Any idea when it could be fixed. Given market activity today it is a useful source of info....

How can one find out why a share suddenly goes closing only??

I contacted IG Client Help regarding the Data Sheet for Harbour Energy (HBR) at https://www.ig.com/uk/marketanalysis/ig-shares/premier-oil-plc-PMO-UK/prompts/DAILY on 18th October. Because the details provided still seem somehow linked to Premier Oil (PMO), the News is missing, Financials only go up to YE 2020 and Fundamentals also wrong. This was a FTSE 100 company until December and yet as we get to 2 months since I raised the issue nothing has been done to fix the page which I can only assume is a pretty quick exercise. I am told that there are a number of teams that deal with it which is why nothing has been done. PMO became HBR in (so the page has needed fixing since) early 2021 (you can see the Financials were last refreshed on 21 March 2021. Wish I knew who to contact about this (who manages Client Support) as I think the platform should have accurate data for larger cap companies and respond to customer problems raised better. Was given an incident number in December - INC068184