Hi Guys,
On the 18th of January, I have requested a withdrawal and as I chatted with IG they told me that I have received the amount, but it is not showing with my bank account that I have received it.
I have attached a PDF email from my Bank showing that I did not receive the withdrawal. I sent an email requesting IG to send me Telex Transfer Copy or Swift Copy, they sent me withdrawal slip (which is useless for the bank to track the transfer) and I have sent IG an email again requesting the TTX or Swift Copy and still I am receiving the same withdrawal slip as they are not reading my email properly.
I had another chat with IG 1 week ago, they told me that they are waiting (Client Money Team) to send me the TTX or swift copy and still I am waiting!!
So is there anyone can help me to solve this issue?