Totally agree, tried numerous times over the last few days via 'LIVE HELP' and no response. Eventually 'agent ended the conversation'. Platform says call and no answer. Also responded to LiveSquawk Tweet and no come back.
I don't trade options. The money in the account is mine and IG dictate when I can and buy/sell shares. Not acceptable. Have missed opportunities as a result of what's going on and lost money. Currently looking into how to move portfolio. Based on the arrogance of IG (that I have experienced repeatedly) losing retail investors will be of no consequence to them.