I would like to make a customer complaint about the regular problems to access Pro Real TIme in demo mode.
Despite the fact ProRealTIme is active for my live account, IG is desabling my access to PRT on my demo account.
It is the second time that it is happening. I am using PRT for training purpose so I am paying £30 a month for this access.
As a customer, I expect a smooth access to the feature that I am paying for. Nearly 48 hours after my first email to the helpdesk, I still have received any support.
As a consequence I consider that I am paying for a service t