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WillA

IG Moderator
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WillA last won the day on August 11

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About WillA

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  1. @ehisdeman This is simply not a feature we have in the IG version of PRT, it is only available in version direct from PRT I believe. @Exhale_Trading is right, best to use IG platform for phone and email notifications. Cheers, Will
  2. @Tudor2 I've edited the price at this time and this should be reflected on DFB chart within 24 hours. Unfortunately there were issues during this period with the figures being put on the chart in that most were incorrect hence the odd pricing you see. As others mentioned you would not have been executed on these prices. There is work ongoing to correct all of it as we do have the correct prices however they didn't get posted to the chart for technical reasons. Cheers, Will
  3. @mancunian do you have this lag with PRT v10.3? Bugs present only in v10.1 are not typically supported and fixed unless also present in v10.3, the latest version. Will
  4. @tajak2012 I wasn't able to find this video either, are you sending it from your IG registered email address or another one?
  5. WillA

    MT4

    @Caseynotes Good spot, I have raised this to be removed our side. Only seems to be affecting Spread Bet MT4. Thanks! Will
  6. Hi @Vonasi this is a demo issue that PRT Developers are still looking into. I've asked them for an update on when this might be and will let you know. Sorry for the time this has taken to solve, demo is a lower priority however I understand it is useful for testing. Cheers, Will
  7. WillA

    Charts are so slow

    @Dexter Your issue sounds like charts are being slow, is this old or new platform? If you are running lots of charts on a slower PC or internet this could be the cause. @sp1123 Firefox: Menu icon in top right > Add-ons > Plugins > Set Shockwave Flash to Always Activate.
  8. @tajak2012 apologies that this thread has veered off course with a different issue. For your web platform freezing issue it would be very interesting to see this issue live if you are happy to grant someone from my team remote access to your PC. Do you think you'd be able to replicate it and are happy to do a remote session? If yes please email helpdesk.uk@ig.com quoting this forum post and that Will has requested you setup a remote session. If it's over the next week it won't be me doing it as I am out of office however my team can help. The alternative to this is you providing a screen recording of the issue so we can understand it better, please also send this to helpdesk.uk@ig.com. @RWw your issue is different to the one this post is about so please send clear screenshots and info of the date/time of these chart discrepancies in MT4 to helpdesk.uk@ig.com and we'll be glad to take a look. If you need help taking screenshots on different devices please let us know and we'll try and help. Cheers, Will
  9. @tajak2012 @RWw Sorry to hear you are having issues, is the freezing random or is it triggered by certain actions? Also what amount of RAM and Processor do you have? You can screenshot the info shown under About your PC option in Windows menu. Cheers, Will
  10. Copied from a similar thread about same issue: Our Pricing Team are still investigating this as the initial solution tried did not work unfortunately. I hope to have an update this week, sorry for the inconvenience in the meantime. Will
  11. Our Pricing Team are still investigating this as the initial solution tried did not work unfortunately. I hope to have an update this week, sorry for the inconvenience in the meantime. Will
  12. @brickz @Trevbeats thanks both we are aware of this issue and investigating under the reference INC0256609. I am unsure when it will be resolved however hope it is soon. It is an IG issue affecting demo only, prices jumps are incorrect. Cheers, Will
  13. WillA

    Platform bug

    @WarrenMunger I have asked our Shares Desk to fix the incorrect ask price, thanks for letting me know. Yes I tested this myself and P&L total was correct. It will help if you can send me a message showing your entire platform and balances when total is incorrect.
  14. @1kp1 I believe you are on an old app version. Current one is 8.2.13, please check if you are on this via More > Help & Support > Support. Cheers, Will
  15. WillA

    Platform bug

    @WarrenMunger we have not been able to replicate this issue in our test environment or work out why this is happening based on current info. Please send me a screenshot by direct message of your entire platform when P&L is incorrect so we can see balances at the top also: https://community.ig.com/messenger/compose/ Will
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