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WillA

IG Moderator
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  1. WillA's post in PRT - no phone/email alert for IG clients. was marked as the answer   
    @ehisdeman This is simply not a feature we have in the IG version of PRT, it is only available in version direct from PRT I believe.
    @Exhale_Trading is right, best to use IG platform for phone and email notifications.
    Cheers,
    Will
  2. WillA's post in Knock-outs not displaying was marked as the answer   
    @1kp1 I believe you are on an old app version. Current one is 8.2.13, please check if you are on this via More > Help & Support > Support.
    Cheers,
    Will
  3. WillA's post in Mobile Charts working poorly was marked as the answer   
    Hi All, this was caused by a change Apple made which messed with the scrolling on charts.
    We identified the issue and submitted the fix to Apple who have approved and you should now see v8.2.13 update on your App Store for IG Trading to resolve this.
    Cheers,
    Will
  4. WillA's post in Pre Market data was marked as the answer   
    Hi @DSchenk this is not possible in PRT unfortunately.
    Cheers,
    Will
  5. WillA's post in IG New Platform - Alerts Pop Up was marked as the answer   
    Hi @GraHal you can either do as @Caseynotes suggested or have the Notifications window constantly open as this will simply put each new notification at top of this feed and chart with deal buttons will be pushed to the left, unobscured:

    Also don't forget that if you are waiting for a specific price point to enter a trade, you can always just use the 'orders' button rather than trying to deal off a price alert. 
    I hope this helps, and I will ask @JamesIG to include this in the monthly feedback report.
    Will
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