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erosen

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  1. Looks like IG pushed out an update last night (12/04/2021) and now I can see the first hour of trading on both the web & android app's. Also, I found an email and contact number for IG support. I had to go through the android app as the website just didn't have the contact details anywhere. For reference, you can contact them at helpdesk.uk@ig.com or 08004096789.
  2. Hello, I'm using the demo account and my charts are only displaying from 09:00 onwards. I have the time interval set to 5 min's and I can't see the first hour of trading (08:00-09:00)(see attached screenshot). I have tried removing/adding the charts and changing the time interval but this makes no difference. Also, I've tested this on both the web & android app's and still have the same issue. Does anyone else have this issue or know what could be the cause? side question - How can I contact IG support directly? Surely there must be a number to call, support/help email address or an online chat. I've looked everywhere on the IG website and cant find anything where I can raise this issue with them directly. It looks like this public forum is the closest thing I can get to IG support.
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